Tool Tips not loading

[karen]

HI,
After an update my tooltips appear to be out of sort. (not loading).
I have tried uninstalling and reinstalling PRO with no luck. Any thoughts? Is there something I can add manually?
I have purged the Jquery from my CDN as well to no avail.
See below.

This is in my sidebar.
[[ if(imageTooltipSrc.length) { ]]
[[=title]]
[[ } ]] [[ if(excerpt.length) { ]]
[[=raw excerpt]]
[[ } ]]

This is in the Console error info:
http://site/events/%5B%5B=imageSrc%5D%5D Failed to load resource: the server responded with a status of 404 (Not Found)
tribe-events.min.js:1 Array[1]

http://site/events/%5B%5B=imageTooltipSrc%5D%5D Failed to load resource: the server responded with a status of 404 (Not Found)

jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: Please check your internet connection and try again.
http://CDN/wp-includes/js/jquery/jquery.js?ver=1.12.4

‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.
tribe_tmpl_tooltip:1 ‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.

[Hunter]

Hey Karen!

Welcome back 🙂

I don’t see any logged bug reports of users reporting similar issues. Can you please run through our Testing for conflicts guide to see if you can narrow down the source?

Reply back with your findings and please include your System Information as a private reply too.

Thanks and have a great Tuesday!

[karen]

It works fine on my testing site. I don’t think plugins or themes are involved. It can’t find something. Possibly this jquery? I deleted it from the CDN so it should have accessed it from the local site.
What can’t it find? I deleted and Reinstalled PRO, Perhaps I need to delete and reinstall the free version?

[Hunter]

Hi Karen,

Thank you for the response. I have to admit, I’m really not sure where to begin here. I’m not able to recreate the issue and I’m not seeing anything similar to what you describe in our logged bug reports.

With that said, my hands are essentially tied in regards of the ability to provide further support in this situation. I wish I had a magical answer that could solve the problem, but should it come to it, we’ve got a list of list of customizers that might be able to help out.

Lastly, please send over your System Information as a private reply and I’d be happy to take a look and see if anything stands out. Have a good Wednesday and thanks again!

[karen]

This reply is private.

[Hunter]

Hey Karen,

Thanks for providing that info. I haven’t personally run into the error you’re seeing, so the best way to see if you’re missing files would be to download the latest versions of the plugins (TEC and PRO) and compare that way.

Let me know if you’re able to track down any missing files.

[karen]

So no one has a clue what this might mean? It looks to me like it is picking up the wrong jquery. Since I have deleted the files and reinstalled, I cannot imagine that I would be MISSING something both times.
thanks!

http://site/events/%5B%5B=imageSrc%5D%5D Failed to load resource: the server responded with a status of 404 (Not Found)
tribe-events.min.js:1 Array[1]

http://site/events/%5B%5B=imageTooltipSrc%5D%5D Failed to load resource: the server responded with a status of 404 (Not Found)

jquery.js:2 Uncaught Error: Syntax error, unrecognized expression: Please check your internet connection and try again.
http://CDN/wp-includes/js/jquery/jquery.js?ver=1.12.4

‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.
tribe_tmpl_tooltip:1 ‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.

[Hunter]

Hi Karen,

You mentioned a CDN – does the issue still occur with the default WP theme active, only our plugins active, and the CDN temporarily disabled? I hate to be the bearer of bad news, but considering I’m unable to reproduce the issue and we have no reports of users experiencing similar problems, this is more than likely going to have to be solved on your end. If you’ve exhausted all resources, we’ve got a list of customizers that might be able to help out.

I understand this isn’t the ideal answer and situation but unfortunately we’re limited on the amount of support we’re able to provide. I encourage you to set up a test environment to see if you’re able to reproduce the issue. Thank you for your understanding and enjoy the upcoming weekend!

[karen]

What I have most likely is a mismatch of files. IF I could find where this comes from perhaps I can fix it.
‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.
tribe_tmpl_tooltip:1 ‘//@ sourceURL’ and ‘//@ sourceMappingURL’ are deprecated, please use ‘//# sourceURL=’ and ‘//# sourceMappingURL=’ instead.
Perhaps you can tell me how this works? Where ever this is coming from is likely the cause. I am thinking that someone some file or files did not get overwritten and this is accessing some old code. Where does this originate?
thanks

[karen]

or perhaps, you can help me with some code to just turn the tool tips off since they do not work any longer.

[Hunter]

Karen,

I really wish I had an answer for you, but I’ve diligently researched your issue and cannot find any similar instances of the errors you’re providing. I’ve also kept an eye on the logged bug reports, but nothing relative has shown up.

You can “hide” the tooltips from showing with the following CSS:

.tribe-events-tooltip {
display: none !important;
}

Let me know if that CSS helps and have a good day. Thanks again 🙂

[karen]

so this is not something you can ask Dev about?
Why would this bit of code be deprecated and where is it coming from?
‘//@ sourceURL’ and ‘//@ sourceMappingURL
Ok.. well I was hoping for more help but I will start with the tooltips and perhaps have to eradicate the whole thing and start over. I hate to lose my events though. I have tried exporting them. It does not seem to work particularly well either.

[Hunter]

Hey Karen,

I talked with our developers and they said it’s more than likely related to your theme and/or another plugin. As you stated, the same issue isn’t occurring on your testing site, so it’s got something to do with your hosting environment, theme/plugins, CDN, etc. Without the ability to replicate the issue, I can’t troubleshoot :-/

If you search around, you’ll find there are essentially zero other support threads relating to your issue. So this is an even bigger indication it’s an isolated incident.

If you need help exporting your events, I’d be happy to help provide the most effective way of doing so. Let me know and I’ll reply back with instructions.

[karen]

Ok.. thanks. Yes I would like info on exporting my events. I have a lot of them and am afraid it will take up a lot of memory. Perhaps a query?
I hope it does not come to that, but barring a solution. …
I will let you know if I find one.

[Hunter]

Hey Karen,

Welcome back. For some reason, it appears the double square brackets in the tooltips aren’t being fully encoded. Some are, but not all of them. I spoke with one of the most technically inclined members of my support team and we’re really not sure where the conflict is coming from.

One other route of “removing” the tooltip would be a template override as outlined in our Themer’s Guide. You’ll need to overwrite /the-events-calendar/src/views/month/tooltip.php with the following structure to avoid losing customizations: [your-theme]/tribe-events/month/tooltip.php. You’ll basically leave the new tooltip.php file completely blank so it doesn’t show anything when hovered upon. Let me know if this makes sense.

A few different ways to export events include via the WordPress export tool or a plugin such as Export WordPress data to XML/CSV.

I hope I’ve provided more details that can help possibly lead you to a solution and let me know if you have any more questions or comments.

Cheers!

[Author]

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