[Hunter]

Hi and welcome back!

First of all, thank you for doing this as it’s usually very helpful in identifying the source of conflict:

To be sure it wasn’t any customization causing this we removed everything from our child theme .css and functions.php

With that said, would you mind reviewing our Testing for conflicts guide to see if we can rule out the chance of a theme and/or plugin conflict? Once you’ve done that, reply back with your findings and we’ll continue investigating.

I did a quick check of our logged bug reports and don’t see anything resembling what you’ve described and what I’m seeing in the screenshot provided. Thanks again and have a great rest of your day. Cheers!

[Hunter]

Hey Chris!

Would you mind sending over the Facebook/Event ID you’re having troubles with? Also, can you test to see if you can reproduce the issue after reading our Testing for conflicts guide and report back with what you find?

Thanks for picking up the bundle and we look forward to seeing you around the forums… not too often, of course! Take care and have a wonderful Monday. Cheers!

[Hunter]

Hey Barnabas!

Welcome back. Before we dig much further, do the conflicting times still occur after reviewing our Testing for conflicts guide and Working with timezones KB articles?

Let me know how it goes and have a great rest of your Monday. Cheers!

[Hunter]

Hey Joel!

Welcome to the premium support forums and thank you for picking up our Eventbrite Tickets plugin! I’d also like to thank you for being so thorough in your initial post. It really helped cut down a lot of time. You pretty much nailed everything right on!

I tested with your instructions and have identified a bug. I’ve gone ahead and documented everything I gathered during my testing and have logged a report for the developers to review. We’ll be sure to include a fix for this in an upcoming maintenance release. I don’t have a solid date on when that’ll be, but keep an eye on your wp-admin and theeventscalendar.com/blog for release notes.

The second section of the snippet below will completely disable the featured image from being sent to Eventbrite (I checked for you), so add that to your theme’s functions.php file and it should cut down one step for you until we get the HTML issue resolved. Thanks again and have a great rest of your week. Cheers!

// Don't import the featured image *from* eventbrite.com
add_filter( 'tribe_eb_pull_image', '__return_false' );

// Don't export the featured image *to* eventbrite.com when creating/updating
add_filter( 'tribe_eb_push_image', '__return_false' );

[Hunter]

Welcome back,

Unfortunately there isn’t much we can do to expedite the process. There aren’t a huge number of users being affected by this plugin, so it doesn’t necessarily require a “hotfix” – but a remedy will be included in an upcoming maintenance release (I imagine the next one).

You might want to post a thread on the Event Tickets .org support forums to see if any others users have ran into the same problem and come up with a working solution. Other than that, I’m not really sure of a “free” way to get this working.

I apologize I don’t have a better answer for you at this time, but I can assure you if we dropped what we’re doing to fix every little issue as they arose, our plugins wouldn’t be half as cool as they are! There is a method to our madness!

Good luck in the mean time and thank you for your patience and understanding. Have a good day 🙂

[Hunter]

Hey Jan,

You could always try going back and updating to the latest version, but this time do each update manually. It would probably best best to have the default theme active and all plugins other than ours deactivated to make sure things go smoothly.

Let me know if that does the trick and if not, we’ll continue investigating. Have a great Monday 🙂

[Hunter]

Hi Jason,

Thank you for providing the response from your hosting company. Not to “one-up” them here, but we have around 400,000 active installs and this issue is not a widespread problem. For instance, if you search Google for our forum threads, you’ll essentially come up with zero results relating to flock and fopen.

I don’t mean to dismiss your situation – that’s not my intention whatsoever. I’m just unsure how to proceed as I’ve already discussed the topic with the most advanced developers on our team and am relaying what conclusion we came to.

I apologize I can’t give you a magic solution that cures everything :-/ Feel free to respond with any more questions or concerns you have any enjoy the rest of your day. Take care!

[Hunter]

This reply is private.

[Hunter]

Kishore,

Thanks for being so cool about it! Glad we could get this confirmed and logged as an official bug. Thanks again and have a good rest of your weekend. Cheers!

[Hunter]

Hello and thanks for the response,

We are unfortunately unable to log into customer sites. I did a bit more testing based on your last response and can confirm the link to view RSVPs is not working. I apologize if it appeared I was “writing off” your issue, but sometimes it takes a bit of communication to get things going.

With that said, I don’t have a solution until we can get this addressed in an upcoming release. I’ve created a ticket for our developers to review and attached this forum thread to provide more insight on the issue.

Hang tight and keep an eye on your wp-admin and theeventscalendar.com/blog for release notes and have a good rest of your weekend!

[Hunter]

Hey Linda,

Thank you for the response. I am having troubles replicating the issue. I created a test event and everything worked properly for me. Without being able to run through the Testing for conflicts guide on your production site, it makes it difficult to narrow down the source of conflict. Are you able to ‘Get Authorization’ after saving changes under Events > Settings > APIs?

Have a great rest of your weekend. Cheers!

[Hunter]

Thanks for the response 🙂

I apologize for asking again, but have you tested to see if the issue occurs after reverting back to the default WP theme and deactivating all plugins other than ours as outlined in our Testing for conflicts guide?

The reason we need to do this is to rule out a potential theme and/or plugin conflict. Once we do that, we can take the next step. Let me know in a direct fashion the results seen after running through the Testing for conflicts guide. Thanks again and have an excellent weekend!

[Hunter]

Hello,

I experienced essentially the same behavior as you. This thread will be reviewed by the developers when working on the improvements, so thanks for being so thorough and detailed! Have a great weekend and take care 🙂

[Hunter]

Hey Linda,

Thank you for sending that over. From the looks of it, I don’t believe you have Events Calendar PRO installed and activated on your site. If you haven’t already reviewed our New User Primer, it can help ensure you have everything installed and activated properly.

Let me know if you have any questions and if you get it working as designed. Have a great Friday and thanks again. Cheers 🙂

[Hunter]

Hello,

As much as I’d love to provide an estimated date, I don’t see anything in the logged reports that indicates any kind of timeline :-/

Have a great Friday and thanks for the patience while we got to the bottom of this!

[Author]

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