[Hunter]

Hi and welcome back,

Before I test the issue myself, can you please review our Testing for conflicts guide and reply back with your findings? Thanks and have a great day. Cheers!

[Hunter]

Hey 🙂

I couldn’t more ecstatic for you! I know how frustrating these issues can be, so pat yourself on the back and give yourself a raise for your hard work and dedication! We truly appreciate you working with us on the matter and again, couldn’t be more pleased with the results. I’ll close this thread out but feel free to open a new one if anything else comes up. Have a great upcoming weekend.

Cheers!

[Hunter]

Linda,

Yay! I’m glad to hear it’s finally been resolved! I’ll close this thread out but feel free to create a new one if anything else comes up. Have a great upcoming weekend and thanks for everything. Cheers 🙂

[Hunter]

Hey Joseph,

Glad to hear we’re on the same page. We’ve actually got a logged bug/feature report aimed to address handling large amounts of Facebook IDs. I’ve linked this forum thread to the ticket for the developers to reference. I can’t provide a concrete date when the update will be released, but I can tell you it is “in-progress” which is a good thing! Keep an eye on your wp-admin and theeventscalendar.com/blog for release info. Sorry I don’t have a fix for the time being and thanks for working with me on the issue. Cheers 🙂

[Hunter]

Welcome back,

Rather than rewrite what my fellow support team member Geoff has written our in response to a relative thread, I’ll provide a link. Try out the options he’s laid out and let me know if any work out. If it does get above your skill set, check out our tlist of customizers to see if any of them can help out.

Sorry I don’t have a better answer for you at this time and have a great day. Cheers!

[Hunter]

Hey Joseph,

My apologies if I came of as dismissing your issue – it wasn’t my intention whatsoever. If you haven’t already familiarized yourself with our New User Primer, it gives a great breakdown on how to identify and customize templates.

I believe the file you’ll need to overwrite is /the-events-calendar/src/views/modules/bar.php. Let me know if this helps and again, sorry if it appeared I didn’t read your last response. Often times it takes one or two more responses to get it right. Thanks for understanding and have a great day. Cheers!

[Hunter]

Hey Valerie,

First off, thank you so much for the constructive criticism. I really do see the validity in every single point you’ve made. If you wouldn’t mind, please visit our UserVoice Feature Ideas and submit your ideas there. More information on how important user feedback is to us can be found here.

I wish I had solutions for you in the mean time and if it comes down to it, we have a list of customizers that can hopefully get more functionality out of our plugins until we can include them in upcoming feature releases.

Again, thank you for the input and thorough details regarding your experience as we will most definitely review it while adding/updating features included in our plugins. Have a great upcoming weekend and please feel free to reply back with any more questions or comments you might have. Cheers!

[Hunter]

Hello and welcome to our premium support forums! The behavior you’ve described doesn’t sound typical, so would you please review our Testing for conflicts guide and respond back with what you find out?

Thanks for choosing us for your events calendar needs and have a great Thursday. Cheers 🙂

[Hunter]

Hey Will,

I’d be happy to help!

1. Event pages are loading very slow.

We are always looking for ways to improve the performance of our plugins, but the performance of your site is ultimately left to the site owner/developer. More info on the matter can be found below. It’s always best to review our Testing for conflicts guide to see if you can narrow down the source of conflict.

• https://theeventscalendar.com/the-events-calendar-performance-considerations/
• https://theeventscalendar.com/knowledgebase/caching-basics/
• https://theeventscalendar.com/knowledgebase/problems-with-minification/
• https://theeventscalendar.com/knowledgebase/caching-basics/

2. How do I setup event as woocommerce product.

Take a gander at our New User Primer and New User Primer: Event Tickets & Event Tickets Plus articles and let me know if you still have questions about creating events and adding tickets.

3. How do I enable your comments feature and does it have ratings?

Our plugin honors what you have set for the default WordPress comments settings. Visit your WordPress Settings > Discussion and make sure you have everything set up as you’d like. You’ll then need to ensure the ‘Show comments’ box is checked under Events > Settings > General (see screenshot below).

I hope I’ve sufficiently answered your questions and thank you SO MUCH for choosing us for your events calendar & ticketing needs. Cheers 🙂

[Hunter]

Hi and welcome to our Pre-Sales Channel!

We aren’t able to provide support in this particular forum, but I’ll do my best to answer your question. Our Event Tickets plugin (free) allows for RSVP features, though to work with WooCommerce you’ll need to purchase Event Tickets Plus.

The Event Tickets Plus plugin doesn’t establish events as WooCommerce products, but rather creates purchasable and downloadable tickets utilizing the Woo features. More info can be found on the Event Tickets Plus product page.

I hope this sufficiently answers your question and please feel free to respond with any more questions or concerns you have. Thanks again and have a wonderful afternoon. Cheers!

[Hunter]

Hey Nick,

I’m honestly not sure the best way to go about this. Possibly using Zapier and Zoho CRM integration? Another idea would be to check out the Event Calendar Newsletter plugin (not developed/supported by us). Our functions section is always helpful too.

Let me know if that helps and best of luck with the automated email functionality. Cheers!

[Hunter]

Hello, Heidi!

Sorry to hear about the license key issue. We are currently experiencing some difficulties with theeventscalendar.com, so that might have something to do with it. Just to make sure, please review our Testing for conflicts guide and see if you’re able to get the license key to save.

Reply back with your findings and I’ll also check in with the site managers to see if it could be on our end. I look forward to your response and have an excellent afternoon. Cheers!

[Hunter]

Hey Laura,

Welcome to our premium support forums! The first step here is to review our Testing for conflicts guide and reply back with your findings. It would also help if you included the iCal link(s) you’re having troubles with and I’d be happy to try and reproduce the issue. Please include screenshots of your WP and Events Calendar timezone settings.

Rest assured, we will get to the bottom of your issue. Have a great evening and thanks for choosing us for your events calendar & ticketing needs. Cheers 🙂

[Hunter]

Welcome back,

Can you try “flushing” your permalinks? Info on how to do that can be found here. Also, please review our Testing for conflicts guide and let me know if the permalinks are still giving troubles.

Have a great afternoon and thanks for choosing PRO. Cheers 🙂

[Hunter]

Hey Greig,

Welcome back! Try adding the following snippet to the bottom of your theme’s functions.php file and let me know if it works. Please note, it doesn’t address any CSS.

function calendar_mobile_month_img_size( $data ) {
if ( ! isset( $data['eventId'] ) ) return $data;

if ( has_post_thumbnail( $data['eventId'] ) ) {
$image_arr = wp_get_attachment_image_src( get_post_thumbnail_id( $data['eventId'] ), 'full' );
$data['imageSrc'] = $image_arr[ 0 ];
}

return $data;
}

add_filter( 'tribe_events_template_data_array', 'calendar_mobile_month_img_size' );

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