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Hey Dennis,
Thank you for reaching out. Before we get too in-depth, can you please review our Testing for conflicts guide to see if you can reproduce the behavior? Also, Theme My Login is an excellent plugin for managing what your users see based on roles. Let me know if that helps and also the results from testing. Cheers!
Hey Amy!
Sorry to hear about the messed up columns! Would you mind going through our Testing for conflicts guide to see if we can narrow down the source of conflict?
Let me know how it goes and enjoy the rest of your day. Cheers 🙂
Hyla,
My apologies for misguiding you here – I admittedly confused the correlation between RSVPs and Tickets to attendee meta. You’ll have to do a bit of tinkering to get the attendee meta imported. I found another thread where a user was in a same scenario as you and came up with a viable solution. Please take a look and let me know if it helps. Again, my sincerest apologies for the miscommunication on my end. Cheers!
Hey Valerie,
My apologies for the confusion in my first response. I now clearly understand what you’re attempting to do. I can confirm that at this time, the plugin unfortunately doesn’t allow multiple fieldsets to be added to tickets. Forgive me if you’ve already tried this or it’s irrelevant at this point, but are you able to get the desired behavior by building a fieldset on one event and checking the ‘Save this fieldset for use on other tickets?‘ box, then applying that fieldset to the relative events? (see screenshot below)
If that doesn’t suffice, let me know and I’ll create a report for our developers to review and hopefully get the functionality added into an upcoming maintenance or feature release.
Joseph,
Thank you for sending those over. My apologies if my first request was confusing, but if you could navigate to Events > Import > Facebook Import Settings (see screenshots below).
Having near/more 300 Facebook page IDs may have something to do with the screen not loading – that is quite a large amount of Facebook events to “crawl”. Are you able to remove all but 1 or 2 Facebook page IDs to see if we can confirm whether or not the amount of IDs you’re attempting to “crawl” is the culprit?
Let me know how that goes and thanks for keeping me updated with your progress. Cheers!
Welcome back, Scott.
We are more than happy to hear the issue has been resolved! While it appears we’re all experts for every plugin we offer, it’s nearly impossible to have the correct answer right off the bat. Often times, we need a day or two to converse with fellow support team members on the matter. Seeing we’re located all around the world, it can take a day or two to bring it all together.
I find that threads take a little back-and-forth between our customers and support team members to identify the problem. Once that’s done, things usually move along much quicker; so please keep that in mind going forward.
With that said, please don’t feel discouraged to open a new thread if something pops up. We take our 24 hour response time rule very seriously around here and if/when a thread exceeds the aforementioned time period, we due everything in our power to address the needs of our customers in the most timeliest of fashions.
I hope this clears up any ill feelings you may have towards the level of support on this particular thread and we welcome any additional feedback you have on the matter. Thanks again for being patient and respectful while we investigated the issue. Have a great evening and thanks again. Cheers!
Sure! Let me know if this screenshot helps. You can see the saved Fieldsets in the dropdown:
Keep me posted on the status of your issue and have a great evening. Cheers 🙂
Hey Joseph,
I hate to ask, but are you able to set up a test environment with only the default WP theme and our plugins active to see if you’re able to reproduce the issue? How many Facebook page IDs do you have entered under Events > Import > Facebook Import Settings? Can you send over screenshots of your import settings?
The more information you can provide, the better. Have an enjoyable evening and thanks for working with me on the issue. Cheers 🙂
My apologies for providing and insufficient answer. Yes, you can import ticket fieldsets and attendee information and fields associated with it through the CSV Importer. The article I linked to gives a basic rundown of the correct procedures to ensure the data imports correctly.
I hope this provides more clarity on the matter and have an enjoyable evening. Cheers 🙂
Hey Joseph,
The issue here is that the category colors plugin isn’t developed/supported by Modern Tribe, so this is a request you’ll need to take up with them. If possible, provide a screenshot of exactly what you’re referring to and I’ll do my best to assist. Our Themer’s Guide does a great job in helping identifying and modifying templates to your liking. I really wish I could be of more assistance here but we are limited on the amount of support we can provide for customizations, which is ultimately what you’re seeking.
I hope this provides clarity on the matter and please feel free to respond with any more feedback you have. Thanks for understanding and have a pleasant rest of your evening. Cheers 🙂
Hey David,
I attempted to import the first .ics file you shared with me and was able to successfully retrieve the list of events and import the 3 I selected successfully (see screenshots below).
Let me know how the testing for conflicts goes for you seeing I’m unable to reproduce the issue. Thanks and take care. Cheers!
Welcome back,
My apologies for not recognizing this sooner, but the “Archive” text is actually being displayed from your theme rather than our plugin(s). You can open the ‘Inspect’ tool by right-clicking your mouse and using CSS to “hide” the text. This YouTube Video does a good job of explaining that process.
Hey Joseph,
These types of customizations typically extend beyond what we’re able to support, but I’ll be happy to give as much assistance as possible. Your best bet would be to contact the plugin authors for The Events Calendar: Category Colors to see if they have any insight on the matter seeing your question pertains more to their plugin rather than ours. I wish I was able to do more here and thanks for choosing us for your events calendar needs. Cheers!
Hey David,
Can you send over the urls for the calendars you’re attempting to import? Also, can you review our Testing for conflicts guide to see if you can replicate the issue?
Keep me posted and have a great evening. Cheers 🙂
Hey Finn,
Welcome to the premium forums and sorry to see you here under the circumstances.
Before we get investigate any further, you’ll need to review our Testing for conflicts guide to see if we can rule out a theme and/or plugin(s) conflict. Let me know what you discover and we’ll take the next step.
Have a great evening and thanks for choosing us for your events calendar & ticketing needs. Cheers 🙂
