[Hunter]

Hey Mark,

I’m admittedly unfamiliar with the Events Calendar Event Organizer Email Extension plugin… would you mind sharing a link to the WP plugin page? Easy WP SMTP is a great plugin that empowers the flexibility for emails sending from your WP site. Let me know if that helps too 🙂

I look forward to your response and thanks for choosing us for your events calendar & ticketing needs. Cheers!

[Hunter]

Hi and welcome back,

Please take a look at our ‘Finding and inputting your license key‘ and ‘Moving your license keys‘ articles and let me know if you’re able to get everything working properly

Have a great evening and thanks for choosing PRO. Cheers 🙂

[Hunter]

Hey Noah,

Well done on addressing the majority of issues on your own! The Facebook, Google+, and ‘Join’ buttons are also associated with your theme, which we’re limited on what we can support. You can always use this YouTube Video to learn about your ‘Inspect’ tool. You’d need to identify the button classes and use “display: none;” CSS code to “hide” the buttons from displaying. I took a quick look at your site; try adding the following code to your theme options CSS panel or directly to your theme’s style.css file:

.socialcount {
display: none;
}

You can use this same theory to hide the ‘Join’ button. Lastly, I recommend reviewing our Themer’s Guide as it does a good job of explaining how to overwrite templates.

I hope this helps and have a great evening. Cheers 🙂

[Hunter]

Hey Valerie,

Sorry to her about the frustrating issue! I’d be happy to try and reproduce the behavior, but before doing so, would you mind reviewing our Testing for conflicts guide to see if the fieldsets still won’t work properly?

Let me know how it goes and we’ll continue investigating from there. Thanks for being so patient while we got to your thread and have a great evening. Cheers!

[Hunter]

Hey Stefanie!

Thank you for being so in-depth and including screenshots with your initial post. We are unfortunately unable to log into customer sites, but I’d still be happy to help out 🙂

Can you please review our Testing for conflicts guide to see if you can reproduce the issue? Let me know how it goes and we’ll move onto the next step.

Thanks again and have a wonderful evening. Cheers!

[Hunter]

Hey Joseph,

Sorry to hear about the issue and welcome to the forums.

Can you please confirm the issue occurs after reviewing our Testing for conflicts guide? I see you have a theme and/or plugin(s) active, so I just want to rule out the potential for a conflict before we continue investigating.

Thanks for reaching out and have a great evening. Cheers!

[Hunter]

Hi and thank you for the patience while we got to your thread 🙂

This is the best option at this time, please let me know how it goes 🙂

[Hunter]

Hey Laurie,

We appreciate your input on the matter and are always looking for ways to improve and optimize our plugins. Thanks for letting us know and keep your eyes on your wp-admin and theeventscalendar.com/blog for feature release info. Cheers!

[Hunter]

Thank you for letting us know! Have a good week and please feel free to open a new thread if you have any more questions. Cheers 🙂

[Hunter]

The best way to go about cleaning up the wp_postmeta table would be to run a query cleaning up “orphaned” data, or check out a plugin like WP Sweep. And as long as you’re running the latest versions of our plugins, you won’t need to run the patch.

[Hunter]

Hey Marie,

I just checked out your site and it looks like everything is working properly. Are you still having troubles? If so, do they occur with the default theme and only our plugins active?

[Hunter]

Hello,

Can you try out this snippet?

function tribe_remove_empty_values_from_organzier_venue_filters( $values, $slug ) {

if ( 'organizers' === $slug || 'venues' === $slug ) {
foreach ( $values as $key => $value ) {
if ( empty( $value['name'] ) || 'Unnamed Venue' == $value['name'] || 'Unnamed Organizer' == $value['name'] ) {
unset( $values[ $key ] );
}
}
}

return $values;
}

add_filter( 'tribe_events_filter_values', 'tribe_remove_empty_values_from_organzier_venue_filters', 10, 2 );


In theory, it should remove any blank fields from appearing in the drop downs. Let me know if it works for you.

[Hunter]

Hey Rion,

Thank you for the patience while I gave the importer some time to work. It looks like everything worked properly for me seeing I didn’t have any duplicate events import. I brought this thread to the attention of a few support team members and seeing CPanel runs on Linux, we’re not sure that’s the source of conflict – though we’re glad to hear your issue has been resolved!

We’re going to try and replicate the issue you described for purposes of future maintenance releases, so we truly appreciate your input and again, so glad to hear the imported events are coming through properly.

Have a great rest of your week and take care. Cheers!

[Hunter]

Hey John,

Thank you for the response. Are you able to leave only our plugins and the default theme active on your staging environment for a day or two to see if the errors persist? I did another check of our logged bug report and am not seeing any similar instances, so I’m still not really sure where the problem is coming from as I’m unable to recreate the issue myself.

Let me know if that’s a possibility and if so, what the results are. Thanks again and take care. Cheers!

[Hunter]

Hey Scott,

Our sincerest apologies for the delayed response. Does an error message display when you save/publish an event on your WordPress site when you attempt to sync it to your Eventbrite account?

[Author]

Posts