[Hunter]

Brian,

Sorry to hear things have not been going your way. I’ve been there and know the feeling. Before giving up, would you try a few steps to see if we can get A) the import stopped and B) hopefully get the import working for every event and at a much quicker speed?

1. Backup site and database
2. Revert back to default WordPress theme
3. Deactivate all Tribe plugins
4. Delete all Tribe plugins
5. Reinstall The Events Calendar plugin
6. Reactivate The Events Calendar plugin

Once you’ve finished these steps, revisit Events > Imports. I’d then try to reimport the events through Google Calendar, but make sure you have the default WP theme and only The Events Calendar active. We need to rule out the possibility your theme and/or another plugin is somehow causing these issues.

Please keep me updated with how things go and thank you for your patience while we work to solve the issues. Take care!

[Hunter]

Hi and welcome,

I took a quick look at your site and see the discrepancy you’ve described. Before we can go much further, please review our Testing for conflicts guide and reply back with your findings.

Thank you and have a wonderful evening. Cheers!

[Hunter]

Welcome back 🙂

I am experiencing the same behavior you’ve described though I’m not sure it’s by design or is in fact a bug. I’ve brought this thread to the attention of the developers for more info. Please check back in tomorrow and I should have an answer for you. I recommend replying to this thread so I see it in the queue requiring a response from me.

Thanks for choosing PRO and have a great evening. Cheers!

[Hunter]

Hi and welcome back,

Info on how to view attendee reports can be found on the Tickets: Managing your orders and attendees Knowledgebase article. Please review it and if you still have questions, feel free to ask and I’d be happy to help. If you have any feedback on how we can improve, we’re always listening 🙂

Have a great evening and take care. Cheers!

[Hunter]

Hans,

Welcome back and thanks for reaching out. We have a few feature reports logged which are aimed at improving the look and feel when adding/editing an event. I’ve linked this thread to the relative report, but I also recommend heading to our UserVoice Feature Ideas page and submit your request there.

We are unable to provide dates on when these releases will be available, but please keep and eye on our Release Notes for more information.

Thanks again for taking the time to provide your feedback… we truly appreciate it! Have a wonderful Friday ahead and take care. Cheers!

[Hunter]

Hi and welcome 🙂

If you visit Events > Settings > Display > Date Format Settings, you can use ‘l, F j, Y’ which will display the format: Thursday, November 3, 2016 @ 5:25 pm – 8:25 pm.

Try it out and let me know how things work out for you! Be sure to reference https://codex.wordpress.org/Formatting_Date_and_Time for more info. Cheers!

[Hunter]

Hey Cher,

Thank you for reaching out and I’m truly sorry to hear about complications you’ve been dealing with. I’d love to troubleshoot the issues for you. I checked to see if my images were working when hovering the title in Month/Calendar view and they appear to be working correctly. Can you please review our Testing for conflicts guide and reply back with your findings?

If you could also clarify where the maps aren’t showing (front end, back end, or both). If you haven’t already, please make sure you have your Google Maps API key set up.

It would also be helpful to clarify if the default city and zipcode does not appear when you’re creating an event in the back end, or if the problem is occurring on the submit event page for Community Events. Screenshots are always helpful 🙂

Thanks again and I look forward to your response.

[Hunter]

Marina,

Thank you for the clarification. Do you see any mixed content warnings when opening the ‘Inspect’ tool on the backend of your site (add/edit event page) where the Yoast issues are occurring?

Please go ahead and create a new forum thread for the ticket issue and we’d be happy to help. It’s difficult troubleshooting two issues in one thread 🙂

Thanks again and have a great afternoon!

[Hunter]

Chris,

I think I understand now. The ‘Migrate Facebook Settings’ option only appears when you have Facebook Events installed and activated and are transitioning from Facebook Events to Events Aggregator. So if you need, try reinstalling and activating the plugin to see if you can prompt another migration.

Also as per my other note on user voice you should use the facebook graph better to import multiple events from multiple account with one request. Then you wouldn’t have to do the 100 item cron jobs…

Coincidentally, we reviewed your submission the other day during our team meeting! Rest assured it’s on our minds and we’ve taken it into consideration. Stay tuned to your WordPress admin dashboard and our Release Notes for more info.

As irrelevant as the System Information may appear to be, it will still be needed to proceed, so please send it over in a private reply. Keep me posted and thanks for the clarification and taking the time to submit your request via User Voice. Cheers!

[Hunter]

James,

My apologies for misleading you here – the tickets.php file I mentioned above is actually the template for editing the front end ticket box displayed on events offering tickets, not the actual ticket template users receive in their emails.

I did some more testing and was unable to edit the styles for tickets, but I invite you to explore the code found on /event-tickets/src/views/tickets/email.php so you can add additional info to the emails.

I truly apologize I steered you in the wrong direction! I’ve gone ahead and logged a feature report aimed to empower users capabilities when it comes to editing ticket styles. It’s always beneficial to submit your request via our UserVoice Feature Ideas page too! Stay tuned to your WordPress admin dashboard and our Release Notes for more info.

Let me know if you have any additional questions or feedback and thanks again. Cheers!

[Hunter]

This reply is private.

[Hunter]

Hello,

I unfortunately can’t provide much assistance here seeing you’re working with custom code given from the Avada team. Please see our What support is provided for license holders? Knowledgebase article for more info.

In regards to the translation issue, that is another issue you might want to contact Avada about. I really wish I could help more here and wish you the best of luck. If it gets beyond your level of expertise, I invite you to explore our list of customizers for assistance.

Thanks for understanding and have a great afternoon!

[Hunter]

Tracie,

By temporarily reverting back to the 2016 theme, you will lose you styling and customizations, but hopefully you’ll be able to identify where the conflict is coming from by doing so. You won’t permanently lose your customizations by switching themes momentarily.

It’s best practice to have a test environment where you can perform these tasks so you don’t interrupt your live site. Let me know what you find out and we’ll go from there. Thanks for understanding and have a great afternoon. Cheers!

[Hunter]

Hello,

I can help answer your question 🙂

You are not able to assign the same ticket to multiple events. Each individual event will have its own tickets. We are currently on track to improve how recurring events and ticketing work together, but there are limitations at this time. We offer a 30-day money back guarantee, so you’d be able to test drive the plugins to see if they fit your needs.

Please let me know if this helps and have a great afternoon!

[Hunter]

Welcome back,

The reason you’ll need to run through the Testing for conflicts guide is to ensure your theme and/or another plugin is not causing the import to get stuck. I’d recommend setting up a test environment so you can troubleshoot issues whenever they arise, not only for our plugins. Most theme and plugin authors require you to follow a similar set of steps to confirm the bug is relative to their product.

Once you’re able to do that, we will be able to proceed. Thanks for understanding and please keep me updated. Cheers 🙂

[Author]

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