[George]

Hey Juliann,

I really appreciate your patience with this ticket, and your sharing of all this information and stuff. I’m a bit ashamed to admit that, after all that, the situation here is actually quite simple.

There are two things at play here:

Recurring Events
I reached out to a developer on our team about this and the fact that your events are recurring indeed will not help here. They should stay live if nothing is edited on Eventbrite.com, but this leads us to the second thing.

Edits on Eventbrite.com
You wrote this, earlier:

The events that are changing to draft, get edited in eventBrite to add discount codes and such. If an event is edited in eventBrite does that affect draft vs. live on the WP site?

This IS intended functionality, but there could still be a bug. To determine that, the essential question is this: after the status of the event is set to “Draft” on WP, when you set it to “Published” again is all of the new information from your edits on Eventrbite.com transferred correctly to the event on WP? For example, if you go to an event on EB.com, and change its description, or the price of some tickets, when you head back to its equivalent on your WP site, this data should be updated there too once you make it “Published”.

Do you find this to be true?

Or does the event status get set to “Draft” and the event doesn’t pick up the changes from eventbrite.com?

Thank you so much for your patience here Juliann!

— George

[George]

Hey folks,

Glad to have helped here originally. Unfortunately, however: no, it is not possible at this time to write per-widget code like you mentioned very easily 🙁 You could probably manage it in theory, but the code to do so is too complex for the support forums here and would depend on your use case for things.

Sorry for the disappointment there!

As for your question Elisa, no, the filter I shared above will not affect the shortcode.

Best of luck with your sites folks 🙂

— George

[George]

Hey Matt,

Thanks for your patience here! Issue #2 definitely does sound like a theme issue, so best of luck with that as you work on fixing those conflicts.

As for the issue with recurring event links – this is very odd behavior and I cannot recreate problems, or their resolution, like this if I use previous and then more recent versions of the plugin.

What I was getting at by my question in my reply before this one was more than just a reiteration of your note that, “This issue seems to be resolved now that the versions are back in sync.” – if possible, can you roll back to the version where things work and literally just share the URL that is generated for the event which, in the most recent version, resides at http://fbca1.thrivenetmarketing.com/event/awaken-service-2/2014-02-02/?

Thank you!
George

[George]

Hey Poekel,

While I don’t know about the Template you mentioned, you do NOT need the community events add-on to facilitate a connection between WooCommerce add-ons of any type. Community Events is not related to WooCommerce at all.

We have a 30-day refund policy so you can definitely buy a plugin from us here on http://theeventscalendar.com and then get it refunded if you request the refund within 30 days of purchase 🙂

— George

[George]

I’m sorry that things didn’t work out, but am glad you found a better alternative. If your purchase here on http://theeventscalendar.com was within the last 30 days, email us at [email protected] and we’ll happily issue a refund.

We do indeed try hard, but there are countless things that can cause performance issues like the ones you found impossible to work around. I fully admit that our code is part of that, and we’ve got some big performance improvements coming over the next few releases 🙂

Best of luck with your site!

[George]

Thanks for this information Matt. Unfortunately, I still am not sure what could have caused this, though it could have been a plugin or theme conflict on your site.

One thing that might help is to run through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

With one additional step: after each step in that process, after each plugin deactivation in other words, go to Settings > Permalinks in your admin and just click “Save Changes” without actually changing anything.

That may make a difference.

If you find any luck with this method, and somewhere along the way your permalinks return, let us know!

George

[George]

Thank you for testing Tony – I’m really sorry about this, it’s a newfound bug that just came up yesterday. Facebook’s been rolling out API changes so that is most likely what happened here – we’ll have to update our code to accommodate those changes, so stay tuned to updates in your wp-admin dashboard and read the changelogs for them as they come. This bugfix will be listed there as soon as we are able to include it.

For now, hopefully the UTC-6 time zone works well for you and keeps your site functional until a proper fix is released.

Best of luck with your site!
George

[George]

Hey @pgleleux,

I’m sorry to hear that you, too, are afflicted by this. If you set the timezone to be “UTC -6” instead of a named timezone, does that resolve your problem for now?

If you’re curious about where to do this, it’s in Settings > General in your wp-admin.

If you’re curious about how to adjust time for a specific event, if you are logged into your site then you can just navigate to the event on the front-end of your site. Then, in the admin toolbar, just click “Edit Event” – it’ll bring you to the admin edit screen for the event where you can tweak times for now, if the first option I described above does not help.

— George

[George]

No need to delete Old Events Tom, none at all. If you’d like to – you certainly can. But unless you’re dealing with thousands and thousands of events and want to delete passed events in an effort to improve performance, there is no need to delete old events.

As for adding a form instead of the email address, you mean a contact form to the organizer instead of just showing the email address? If so, this is possible, but not a default feature “out-of-the-box”, so you’d have to custom-build it yourself or hire a customizer to do so for you: https://theeventscalendar.com/find-a-customizer

I hope this helps!

Cheers,
George

[George]

Sorry to hear this Naomi!

I unfortunately cannot reproduce this error at all on my site…which means there is outdated code somewhere on your site…

Do you happen to have any custom theme templates related to The Events Calendar on your site? Have you customized any code at all? If so, try removing this code temporarily (make sure you back it up first!) and see if that helps at all.

If this doesn’t help, then unfortunately I’d recommend doing a “clean install” process – though you have already updated things, this process would involve manually deleting The Events Calendar and Events Calendar Pro from your site – and Filter Bar, too.

Deleting will not erase event data, but backing up your site beforehand is still recommended.

Once these are all deleted, deactivate any caching plugins on your site.

Then, install fresh new versions of all of your Tribe Plugins.

Once installed, leave any caching plugins disabled, then contact your host and ask them to reset file permissions on your server. You’ll want to request that the WordPress installation has its permissions set to 755 recursively, owned by the webserver.

Once this is done, see if anything persists on your site.

If so, then unfortunately the only next step available would be to run through the complete set of troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Thank you,
George

[George]

Hey Lana,

That cart functionality worked fine for me at the link you provided – what browser and operating system are you using when you see issues? I’m using Firefox on a Mac.

Next, when you say “it won’t let me”, what is the specific thing that fails for you? Does a message display? Does the page freeze?

If problems persist here there will likely be a plugin or theme conflict – we investigate that if necessary.

As for adjusting the minimum order, do you mean the actual ticket selection are at the bottom of an event? Where you have to select the quantity of tickets you want and then click “Add to Cart”?

If so, I wrote some code to do this that you can find in a reply I made over in this other thread → https://theeventscalendar.com/support/forums/topic/default-ticket-number/

If you follow the instructions I lay out there, this should work well for you!

However, I’d personally recommend holding off on adding that code until we’re all squared away with the first set of problems.

Thanks!
George

[George]

Hey Daniel,

Thanks for reaching out. Some of your questions are customizations that are a bit outside the scope of support here, but I can happily point you in the right direction at least! 🙂

Change the page title from ‘Availability Archive’ to ‘Availability | Domain name’

Do you have the Yoast SEO plugin? If so, then you can fix this by adding the following code snippet to your theme’s functions.php file: https://gist.github.com/jesseeproductions/f4937c82325ab152cb24

Change ‘Events Calendar’ (h1) to ‘Availability’

This may unfortunately be coming from your theme – however, give this knowledgebase article a read and see if the information here helps: https://theeventscalendar.com/knowledgebase/altering-or-removing-headings-on-calendar-views/

Change the calendar highlight colours; ‘there were no results found’ and any date that gets selected in the calendar

This is custom CSS that you will have to write on your own – check out a [free!] tool like Firebug if you use FireFox, or the Developer Tools for either Safari or Chrome to use their ‘Inspector’ tools to find the exact CSS class names to use.

Thank you,
George

[George]

Hey Robyn,

Their implementation of the plugin is heavily customized, so whatever you’re referring to will likely not work “out of the box” – however, are there any specific items you can point to that are the most appealing to you? Those might be “out-of-the-box” features or something and I’d love to help you figure out if The Events Calendar and Events Calendar Pro is the right tool for the job or not.

Thank you,
George

[George]

Sorry Scott, we don’t offer support for customizations here on the forums and getting all this to work as you envision is a bit too complex for the level of customization support we can normally offer…

It personally seems to me like all this might be easier for you to implement if you simply hide the Map View on page load with JavaScript, then “show” it upon the submission of a search or some similar action. Do you agree with this? If so, you can avoid having to make custom template files and just drop a little bit of custom JS into your theme’s functions.php file

Apologies that we can’t get too in-depth here. Let me know what your thoughts are in regards to what I wrote above.

Cheers,
George

[George]

Hey Gerry,

Thanks for posting here – I wanted to let you know that your other main thread is still active though, so I’ll close this thread and keep our conversation there just so things are a bit more organized.

The thread: http://theeventscalendar.com/?p=996867

Thanks!
George

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