Wrong time

[Christoph]

Since the last update the Facebook importer imports a wrong time if my timezone in WordPress is set to “Berlin”
When I use UTC +2 as the timezone in WordPress the import is ok.

Maybe this is a tip for other users with same problems.

[George]

Hey Christoph,

I’m sorry to hear about this issue – this may seem like a very weird question, but I’m just curious, if you use another “named” timezone like “Berlin” or “New York” or something, does it fail to work regardless of the location?

Or does any named timezone produce problems with the wrong time being used?

If you test this out, it’ll reveal whether this is a problem with just the Berlin timezone or with using “Named” timezones in general versus using the numerical ones like “UTC +2”

I’m glad that UTC +2 works for you for now, hopefully we can figure out a way to get “Berlin” working because named timezones do work for me currently.

Thank you!

[Penny LeLeux]

I’m having the same issue. All the events are importing with times changed to an hour earlier. I’m trying to figure out where I need to go to adjust the time if needed. I am in the -6 or Central time zone in the United States

[George]

Hey @pgleleux,

I’m sorry to hear that you, too, are afflicted by this. If you set the timezone to be “UTC -6” instead of a named timezone, does that resolve your problem for now?

If you’re curious about where to do this, it’s in Settings > General in your wp-admin.

If you’re curious about how to adjust time for a specific event, if you are logged into your site then you can just navigate to the event on the front-end of your site. Then, in the admin toolbar, just click “Edit Event” – it’ll bring you to the admin edit screen for the event where you can tweak times for now, if the first option I described above does not help.

— George

[Penny LeLeux]

Actually that is what my setting already is, UTC-6, so no that doesn’t correct the problem. I have been manually correcting some of the times, but I have so many events importing, it is impossible to go in and catch them all.

[George]

Hey @pgleleux,

Thanks for that followup update there (and apologies for the delayed reply, just coming out of the weekend!).

I’m really sorry that issues are persisting for you even with the numerical time zones, which usually help other works. It makes me wonder if there could be a theme or plugin code conflict that is afflicting your site on top of our bug?

This is not super-likely, but if you wanted to test for it, you could by doing the troubleshooting steps here and then running some test imports at the end of all those steps → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

I admit, though, that the true utility of that testing is questionable…

We have a known bug here and are working hard to fix it. I know how frustrating bugs like this can be, so your patience while we work through this is much appreciated!

Thanks,
George

[Support Droid]

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