Facebook import times wrong

  • Post date

Home › Forums › Calendar Products › Events Calendar PRO › Facebook import times wrong

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • August 15, 2015 at 3:30 pm #996369
    vfwpost1
    Participant

    Hi,

    I have my Facebook import set to auto import twice a day. The most recent pull shows the event time 6 hours early: https://vfwpost1.org/event/families-children-and-veterans-health-fair/

    How do we fix this?

    August 16, 2015 at 10:08 am #996445
    George
    Participant

    Hey Tony,

    Sorry to hear about these problems. Can you help clarify a few details that will give us a really solid foundation for troubleshooting here? These are the details in question:

    1. What is the “Timezone” setting for your WordPress site if you head to Settings > General in your wp-admin?
    2. What version of The Events Calendar is active on your site?
    3. What version of Events Calendar Pro is active on your site?
    4. What version of the Facebook Importer is activate on your site?
    5. What version of WordPress is your site running?

    Finally, for now, can you link to some of the specific events on Facebook.com that you are trying to import?

    Thank you!
    George

    August 17, 2015 at 12:24 pm #996711
    vfwpost1
    Participant

    1) Denver (Same as Facebook Page and events)
    2) 3.11.2
    3) 3.11.1
    4) 3.11.1
    5) 4.2.4

    https://www.facebook.com/events/876079565815435/

    August 18, 2015 at 8:35 am #996999
    George
    Participant

    Hey Tony,

    Thanks for the information. I’m curious – if you head to Settings > General in your wp-admin, and instead of using the named timezone “Denver”, you use the equivalent numeric timezone (e.g. “UTC -8” or something), then try importing again, does that make the import times closer to accurate?

    Let me know what you find!

    Thank you for your patience here,
    George

    August 18, 2015 at 9:45 am #997017
    vfwpost1
    Participant

    That fixed it. I changed it to UTC -6 (Denver Time).

    August 19, 2015 at 1:21 pm #997334
    George
    Participant

    Thank you for testing Tony – I’m really sorry about this, it’s a newfound bug that just came up yesterday. Facebook’s been rolling out API changes so that is most likely what happened here – we’ll have to update our code to accommodate those changes, so stay tuned to updates in your wp-admin dashboard and read the changelogs for them as they come. This bugfix will be listed there as soon as we are able to include it.

    For now, hopefully the UTC-6 time zone works well for you and keeps your site functional until a proper fix is released.

    Best of luck with your site!
    George

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Facebook import times wrong’ is closed to new replies.