Won't let me check out

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  • August 19, 2015 at 12:10 pm #997306
    lana
    Participant

    Hello,
    Try adding The Day 1 IGN event to cart here: http://173.236.99.163/~tarteeb/events/2015-09/
    And check out- it wont let me.

    Also the minimum order is always 0 how do i change it? It’s not user friendly at all.

    Thanks,
    Lana

    August 19, 2015 at 1:03 pm #997324
    George
    Participant

    Hey Lana,

    That cart functionality worked fine for me at the link you provided – what browser and operating system are you using when you see issues? I’m using Firefox on a Mac.

    Next, when you say “it won’t let me”, what is the specific thing that fails for you? Does a message display? Does the page freeze?

    If problems persist here there will likely be a plugin or theme conflict – we investigate that if necessary.

    As for adjusting the minimum order, do you mean the actual ticket selection are at the bottom of an event? Where you have to select the quantity of tickets you want and then click “Add to Cart”?

    If so, I wrote some code to do this that you can find in a reply I made over in this other thread → https://theeventscalendar.com/support/forums/topic/default-ticket-number/

    If you follow the instructions I lay out there, this should work well for you!

    However, I’d personally recommend holding off on adding that code until we’re all squared away with the first set of problems.

    Thanks!
    George

    August 20, 2015 at 9:43 am #997656
    lana
    Participant

    I mean the check out page just keeps loading the your order section.
    Does the plugin effect it? It not, it might be a theme issue as you suggested…

    Let me know,
    Best
    Lana

    August 20, 2015 at 12:23 pm #997700
    George
    Participant

    Hey Lana,

    Our “WooCommerce Tickets” plugin, and also The Events Calendar and Events Calendar Pro, are not causing errors as far as I could see. There are no JavaScript bugs, etc.

    So it could very well be either a theme conflict or plugin conflict, though it doesn’t appear to be from our own Tribe plugins.

    To figure out what the conflict is, your best option is to run through these troubleshooting steps here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

    Cheers!
    George

    August 20, 2015 at 3:02 pm #997724
    lana
    Participant

    It was the theme =) thank you so much!

    August 21, 2015 at 5:00 am #997853
    George
    Participant

    Thanks for the update! Best of luck with your site 😀

    Cheers,
    George

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