[George]

Hey Alain,

Thanks for the update here. It seems that unfortunately your screenshot link didn’t get posted successfully, but I have something to recommend here regardless, which is to update all the Tribe plugins on your site (The Events Calendar, Community Events, Events Calendar Pro if you have it, Eventbrite Tickets).

All of our plugins got a new update yesterday to version 3.12 and if you update everything to this version, it might make a difference with your problems here.

If you can try to post your screenshot again too, that might help!

Thank you so much for your patience here Alain!
George

[George]

So glad to hear that, Antonio! Thanks for the update, and for your patience with this thread.’

Best of luck with your site 🙂
George

[George]

I’m sorry to hear that David – since those errors persist there, I’d recommend continuing with our entire set of troubleshooting steps outlined here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on your issue after each plugin deactivation and such there, and let us know what you find!

Thank you for your patience with this issue 🙂

— George

[George]

Great! Thanks for posting your updated solution.

Best of luck with your site 🙂
George

[George]

Thanks for the update Stefan! I’m not sure where the problem would have originated from either, but am glad you’ve got things working again. If other issues ever arise, come back to the forums here and open a new thread any time!

Cheers! 🙂
George

[George]

Hey Allison,

I’m sorry that the issue persisted even as you changed themes and such….

That is really odd behavior and I still cannot recreate this at all.

There are three things I’d recommend from here:

First, upgrade your version of WordPress to the most recent version, which is currently 4.3.

After that, I’d recommend updating all of your Tribe plugins to 3.12, which is the update we just pushed this morning.

Finally, after updating everything, go to the “General” tab of your Events > Import page. There’s a setting there called “Default imported event status”, which your “System Information” reveals you have set to “pending”.

Change that to “Published” and see if your issues persist. Here’s a screenshot of this option for reference → https://cloudup.com/cW3y5WzpUlT

Thank you!
George

[George]

Hey Ben,

Eventbrite’s API has indeed changed several time in recent months – most of the time without notice! 🙁

This has put us in a bind with our development, and there was one two-week period where we had to release something like three separate maintenance updates just for our Eventbrite Tickets add-on to keep up with their API changes.

Those API changes aren’t the result of malice or anything on Eventbrite’s part. They’re a huge company with lots of things in development so I’m sure some of their API changes were just lost in the shuffle in terms of broadcasting those changes…

…But yes, API changes are almost certainly, at bottom, what is causing the weirdness that you have so far encountered.

I’d like to share the news that today we just released our official 3.12 updates for the Tribe suite of plugins. These updates include a number of code fixes and I’d recommend updating all of your Tribe plugins today – see if your issues persist at all with the same behavior, and let us know what you find! 🙂

Thanks,
George

[George]

Hey Soren,

No problem! Thanks for being cool in regards to our policies about customizations and such. I totally relate to how finding functions is a bit tricky sometimes – fortunately, for this one, you can mostly pull off what you want by using the post_class filter in WordPress.

You can learn more about this filter here → https://codex.wordpress.org/Function_Reference/post_class

That filter lets you add the class names dynamically – for all the code and functions related to determining which class to add, this a bit specific to the things you need and I don’t know what exact functions would work best for your needs. However, if they’re mostly going to be taxonomy-related, then I’d recommend checking out functions like has_term() – https://codex.wordpress.org/Function_Reference/has_term

If you check out that has_term() article, at the bottom of it is a heap of related taxonomy functions, like in this screenshot → https://cloudup.com/cw–3qIIKiN

Check out those functions in term and I’m sure that with a bit of time and playing-around-with-things, you’ll be able to start putting something useful together.

Best of luck with your customizations! 🙂

Cheers,
George

[George]

Thanks for the update!

[George]

Hey Douglas,

I’m really, really sorry to recommend yet another code installation after you just went through updating your Release Candidates – but our official releases for all of these plugins were launched earlier today.

These official releases do have some more code than the Release Candidates, so I’d recommend getting up to speed with the “official release” first.

Again – really sorry to send you back to the Update screens after all this! But hopeful that our improved codebase can be helpful here.

If you’re able to get up-to-date with the current releases let me know! And let me know if anything is noticeably improved.

Cheers!
George

[George]

Thanks for your patience with things here Anthony, I’m sorry that after all of this back-and-forth things essentially don’t even seem to be broken to begin with!

As for your other questions:

Then, my question is, is there a way that it can keep a whole year (or calendar) in synch instead of just one month at a time?

This is possible, but I dug into the code behind all this and it’s unfortunately a pretty extensive code change to do this and it’s not something you can do from inside your theme’s functions.php file – in other words, you’d have to head into the core plugin classes and make changes, which means that every time you update The Events Calendar you’d have to re-implement these changes.

Is that something you’re interested in? I can elaborate on technical details if so, otherwise I’ll hold off for simplicity’s sake.

If not, is there any expectation that it ever will?

There is not a current plan for this but I think a very solid case can be made for adding some filters to the core code behind all this stuff just so that it’s easier to change for users, if they’re interested in making such changes. I will pass this along to our development time, it’s excellent feedback Anthony. Thank you!

[George]

Hey Allan,

Thanks for updating to the betas there – I feel to bad to recommend this right after you did those updates, but today we launched the “official” 3.12 releases. I’d recommend switching to those now instead, it might help with some of your issues here.

As for any comments on code problems, feel free to post those right here in the thread! Anything that turns out to be a bug, I’ll take an report to developers in our bug tracking system.

Cheers!
George

[George]

Hey @k,

You can definitely customize this email – in the Community Events plugin, the template file is src/views/community/email-template.php

Customizing that file requires using the system described in our knowledgebase article here → https://theeventscalendar.com/knowledgebase/themers-guide/

If you use those methods, you can customize the emails to include pretty much anything you’d like, and make them look however you want.

It does require custom coding, however, so if you’re not familiar with custom coding then it might not be a useful solution for you. Let me know what you think!

— George

[George]

Hey Eric,

Thanks for the feedback in regards to making these fields “toggleable” – that might indeed be quite handy!

As for now, you can hide those fields by adding CSS like the following to the bottom of your theme’s style.css file:


#event_datepickers.tribe-events-community-details tr.recurrence-row, #event_datepickers.tribe-events-community-details tr:nth-of-type(6n) {
display: none !important;
}


I hope that helps!

— George

[George]

Hey Erin,

Thanks for your interest in our plugins!

Before I get to your questions about tickets, I’m curious: what is the demo site you tried out, specifically? What is the URL to this demo site?

Now, as for your questions:

There are not PDF tickets generated by our ticketing plugins. What you receive is an email – not the same email as the “receipt” email – that has the ticket or tickets you purchased as simple HTML documents. Then you can simply print this email of the tickets – specific print styles are included with the plugin so that the tickets fill up standard 8.5×11 printer paper nicely.

I hope this information helps – let me know! 🙂

Thanks,
George

[Author]

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