[George]

I noticed in your code snippet that you are not returning the arguments. In other words, you have just this:

$args['exclude_from_search'] = true;

When you should really have this:


$args['exclude_from_search'] = true;
return $args;


How do things behave if you adjust this code?

— George

[George]

I’m really sorry about this, because I do not understand why this CSS would not apply to the CSS on the events page. The CSS on the page that DOES work is being echoed right into the page – i.e., it’s not in a stylesheet, just echoed raw into the DOM in some STYLE tags…

I’m perplexed and am also sorry that I do not have a definite answer for this. I’ll investigate as much as possible; for the time being, however, it seems like adding that CSS you shared to the bottom of your theme’s style.css file is the best option. It should keep this working for now, anyways.

Sincerely,
George

[George]

One of the plugin caused my site to crash when I deactivated but I am not sure which

I’m really sorry to hear about this!

I would recommend seeing any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

––

Then, try deactivating things again. Do the deactivations one at a time, and see if your fatal error happens again. Note which plugin you deactivated for it, and if a PHP error displays on the screen, please share that error here.

Thank you!
George

[George]

Mark, I appreciate your kind words about the plugin and about our support even here in the face of disappointing limitations with it. Thank you!

It is indeed interesting that the SiteGround technician was unable to reproduce the problem – weird. However, from what I know about Memcached and our plugins, I do still believe there could be a valid issue here.

I will definitely be the “customer voice” on this and bring it up in our appropriate channels. I am sorry that this will not be a fast-moving thing 🙁 But it will move, that’s for sure.

Thanks so much for the patience and politeness in your replies. I know this doesn’t help much, but shoot us an email at [email protected] – I’d love to hook you up with a coupon code 🙂

Cheers,
George

[George]

I agree with you about this sucking 🙁 It’s one of the features we are working on most actively. I unfortunately do not have any workarounds, it’s a rather complicated feature to build and so there are not very many “short-cut” sort of things around this 🙁

I’m sorry to disappoint! Please let me know if I can help with anything else.

Sincerely,
George

[George]

Hey @Mark J,

Thank you so much for investigating all of this and for your reply here. First of all, I’m not surprised to hear praise for SiteGround because I’ve heard many people speak highly of them – I’m glad to hear that they were so helpful, and that you’ve made progress in at least finding out what the source of the problem is here.

I understand that you don’t/can’t support someone else’s software, but am compelled to ask if there is any way the TEC code could be a “partner” in this problem.

The code within The Events Calendar is indeed a big part of this problem. Memcached is a great tool, and we hope for and strive for full compatibility with it.

The issue arises, to the best of my knowledge, because of how The Events Calendar handles calendar features specifically. It uses a “fake” page to allow for pagination into future months, years, etc., and so there is not a real page there – this can cause issues with AJAX, which we’ve improved greatly over time, and also as you see here: Memcached 🙁

I’m sorry about this situation. It is indeed true that our way of doing things is partly to blame, and it is also true that I can make a development ticket for this so that we can improve this over time. However, it is not something that we could fix at all in any short time frame 🙁 I hate to bear that news, but just want to be clear and honest.

I will reach out to our developers and see what we can do about this. Perhaps I am wrong in my assessment. But I don’t think I am, unfortunately.

Please let me know what you think about all of this – we actually have a development meeting today and so I will try to bring this up if we have time; if not, I will slot into the agenda for the next meeting early to make sure we can discuss it 🙂

Sincerely,
George

[George]

Hey @Matthew,

We unfortunately cannot log into user sites for reason 🙁

I’m sorry about that!

However, with all of this information in mind I will take a deep dive into this issue today – I will also rope in another developer to help me investigate this.

I really appreciate your patience with this, and am sorry about all the trouble from these issues 🙁

Thank you! Stay tuned to this thread – I will post updates as soon as possible.

Sincerely,
George

[George]

I appreciate you investigating all of this Karly. I’m really sorry about the approaching deadline, we’ll do our best to work through these issues but I cannot promise a conclusion by then, of course 🙁

The good part, I guess, is that this would only be an issue for folks who don’t succeed in filling out the form. I am NOT dismissing the problem! Just trying to find the utility that exists outside of this problem – I hope that it is not a full-on, show-stopper problem because of a minority of users who might not fill out the form correctly. In either case, we are working on a series of bug fixes – this one was supposed to be fixed, but I have reached out to developers and will be diving into the code myself today to try and make progress on this.

Thank you for your patience with us. I am genuinely, seriously sorry about all the trouble resulting from this bug.

Please stay tuned to this thread, I will be posting updates as soon as possible.

Sincerely,
George

[George]

Hey @Mirja,

I just wanted to chime in and mention that I’ll be working with Nico on this too – apologies for so many different voices from our team chiming in on these issues! But excerpts have been buggy since our 4.0 release and so we are committing some serious time to investigating this problem and others that relate to excerpts.

Thanks for your patience with us 🙂

Sincerely,
George

[George]

I’m sorry about all of this, @Mediaversa 🙁

I cannot recreate your exact problems, but will try to and will reach out to our developers to see why this bug might be persisting…

I’m really sorry about this! Thank you so much for your patience with things thus far.

Sincerely,
George

[George]

Hey Mark,

Your issue could be quite different and this is a thread from quite long ago, relatively, so I will actually close up this thread for now and would urge you to please open a new thread on these forums – when doing so, please include your “System Information” as well, which you can as instructed here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

—

I am not trying to avoid helping you! In fact, you having your own thread will help us help you more effectively – and if we were to continue in this thread, I would be asking for your “System Information” anyways 🙂

Post a new thread – we’ll get to that as soon as possible!

Cheers,
George

[George]

Thanks for sharing all of this, @Jeremy!

There’s not anything outright problematic that I could find in your System Information, so I unfortunately suspect a plugin or theme code conflict of some kind here 🙁

What I would recommend is to first update your version of Events Calendar Pro to 4.0.1, which is the most recent version. [Since you cannot enter the license key, you’ll unfortunately have to do a manual update, which you can do by getting the Events Calendar Pro files from http://theeventscalendar.com/my-account/downloads%5D

I doubt this will make a difference, but it’s worth ruling out.

Once updated, if the issues persist, I would recommend going through our conflict-testing steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on the license key after each step in that process and see if things improve anywhere along the way…

Let me know what you find! 😀

Thank you,
George

[George]

No problem! I will close up this thread for now but wish you the best of luck with your website 🙂

Cheers,
George

[George]

We’re indeed working on a fix and hoping to get it out before the holidays, though it may unfortunately come until the new year 🙁 I’m sorry about this @Sheila, but just being honest! We’re already starting to wave goodbye to some team members as they head out for the holiday break, so it’ll be a tight few weeks in terms of development and support. But we are working on this regardless!

Stay tuned to plugin updates 🙂

Cheers!
George

[George]

Hey @Justin,

Sorry to hear about this – can you share your System Information as described in this article? → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

I will take a look at that and double-check my code with this information in mind, then recommend something better 🙂

Cheers!
George

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