[George]

Love to hear this, thanks for the update Mat. Glad things work – for now 😉 If problems arise again definitely do not hesitate to open a new thread!

Cheers,
George

[George]

Thanks Tom. There is unfortunately no progress on this since the original thread here, which is now a bit old so I will go ahead and close up this thread altogether.

Cheers!
George

[George]

Hey Manuela,

Thanks for your patience with this!

You mention things with the default theme active on your site in regards to question #3 above – however, just to be clear, have you tried things on your site with ALL plugins deactivated except The Events Calendar? This means even Events Calendar Pro should be disabled.

1. In this state, what happens when you create a new event?

2. What happens when you update time zone settings again?

3. What happens if you create an event just one day after this day that has problems? So, in this state, with ALL plugins deactivated EXCEPT The Events Calendar, what happens if you make an event on, April 25 2016 at the same time as the one on April 24?

Thank you!
George

[George]

Nice! 🙂 Glad to hear this @Nickolas. I will submit a fix for this to be included in some future update of the plugin.

Cheers!
George

[George]

Hey @Manuela,

I’m really sorry about this.

1. When you say you “try to update the settings”, can you clarify exactly what you mean?

2. If you go to Events > Settings in your wp-admin and just click “Save Changes”, without actually changing anything, does that same error come up again?

—

3. Finally, I would recommend doing our troubleshooting steps in this article → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/.

When you get to the point where The Events Calendar and Events Calendar Pro are the ONLY active plugins on your site, try creating a new event with the same settings and date – in this state, do the same problems arise?

—

Address each of the three pointed questions here, and in the meantime I will keep trying to create this problem too.

Thank you!
George

[George]

Will do!

[George]

Thank you 🙂 Stay tuned!

[George]

Thanks for this Matt!

Stay tuned here, I am still unable to get this error, but as soon as I can do that we can start fixing it from there…

Thank you SO MUCH for your continued patience here! Seriously! 😀

— George

[George]

I agree that it can be a pain 🙁 However, the sort of thing you mention would not be possible in the near future. We’re constantly improving our licensing system, so stay tuned to http://theeventscalendar.com/blog in the new year for any site-related updates like this if they come.

For now, it’s unfortunately not possible 🙁 I’m sorry @Cappy!

I wish you the best of luck with your site regardless.

Cheers,
George

[George]

Thank you for this Justin!

After some tinkering, I found that this code works:


add_action( 'wp', 'tribe_support_clear_excerpt_length' );

function tribe_support_clear_excerpt_length() {
remove_all_filters( 'excerpt_length', 0 );
}

add_filter( 'excerpt_length', 'tribe_support_1041174', 9999 );

function tribe_support_1041174( $length ) {

if ( tribe_is_event() ) {
$length = 5;
}

return $length;
}

Where you see this:

$length = 5;

Change that to whatever number of words you want 🙂

I hope this helps!

[George]

Thank you so much for sharing this!

I will still be investigating your issue, and will include this fix if possible. At this time, the best news I have is unfortunately “stay tuned for our upcoming releases”, because we will be rolling out releases in the new year to fix a number of problems like this one and others…

I’m sorry about the lack of specific and immediate action that can be taken here! However, I hope that your partial fix keeps things somewhat working for now.

I will close this thread for now but please stay tuned to plugin updates – look for the second update to come in 2016! If this update does not fix things, open a new thread and we’ll take another look into this.

I’m sorry for all of the trouble Karly!

Best of luck with your site in the meantime.

Sincerely,
George

[George]

Nice! 😀 Best of luck with your project.

— George

[George]

Sure thing Zoe, I’m really sorry to disappoint but we’re happy to issue a refund. Please follow the steps on this page to get a refund → https://theeventscalendar.com/knowledgebase/refund-policy/

Do those steps as soon as possible, since we only have a 30-day window from the date of purchase of the license where we can issue the refund! (Which is imposed by our payment processors, PayPal and Stripe, not us!)

Cheers,
George

[George]

Hey @areadmin,

Thanks for updating!

I Cannot recreate this exact layout and its associated behavior, and so unfortunately a code conflict of some kind is still seemingly the problem here.

With that in mind, I totally understand the difficulties of theme testing in your situation.

So I would recommend first doing the plugin-related testing in that “Testing for Conflicts” article I linked to earlier (https://theeventscalendar.com/knowledgebase/testing-for-conflicts/). Basically deactivate each other plugin one at a time and see if issues persist.

If you do those steps to the point where The Events Calendar and The Events Calendar: Community Events are the only active plugins on the site, and issues still persist, then go ahead and reactivate all those other plugins…

…and then, I would recommend trying to find an “off” time of your site, like when the traffic is very low, and do the theme testing then. Or put up a “Site maintenance” notice or something so that any visitors will know that it’s just a temporary issue if they see the site in a weird theme…and so on.

I appreciate your patience with this and am sorry that there’s not much more than can be done here! Unfortunately, like I said I cannot recreate this issue no matter what I try and there are no other reports of this exact behavior at this time, so a theme or plugin conflict is still the number one candidate 🙁

Thank you!

Sincerely,
George

[George]

Thanks for sharing this Brian! Not sure what about that code specifically caused the conflict, but glad you’ve found the problem.

If you re-implement any customizations, make sure you leave WP_DEBUG set to TRUE on your site, and add each element one at a time checking on the site behavior after each step. Then if issues arise again, you’ll know what specific line of code is the issue and can troubleshoot that specific thing…

For now, I will close up this thread. Thank you for your patience with it!

Cheers,
George

[Author]

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