Events Summary Page Shows Full Event Descriptions

[Jeremy]

Hi there,

Ever since I upgraded to Events Calendar 4.0, the events summary page shows full event descriptions

http://www.rapportleadership.com.au/events/

How can I change this back so it only shows the first paragraph of the event description on the summary page?

Also, Events Calendar Pro forgets my serial number almost instantly. I enter it and get told it is a valid license key. If I navigate to any other tab or page and then back to the licenses tab, it is forgotten.

I am using WordPress version 4.4.

Thanks – Jeremy

[George]

Hey Jeremy,

There are two pronounced issues here – the excerpt issue, and then the disappearing Pro license issue. I’m sorry about the existence of both of them!

—

The excerpt issue may be fixed by simply updating to the latest version of The Events Calendar, which is now 4.0.1

If that alone does not resolve the problems, let me know – updating to 4.0.1 is the best first step anyways…

—

As for the License Key issue, this is bizarre and, unfortunately, usually arises from a theme or plugin code conflict of some type. To help investigate this, can you share your “System Information” with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Sincerely,
George

[Jeremy]

Thanks, the update to 4.01 fixed the excerpt issue.

The license forgetting is still an issue. Details below.

Home

install keys

tribe-eventbrite = you have it

WordPress version
4.4
PHP version
5.5.30
plugins

Gravity Forms version 1.9.15 by rocketgenius(http://www.rocketgenius.com)
Share Buttons by AddThis version 5.2.1 by The AddThis Team(http://www.addthis.com/)
Alexa Claim and Certify version 2.5 by Alexa Internet(http://www.alexa.com/)
Contact Form 7 version 4.3.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Crazyegg-Heatmap-Tracking version 1.1 by Crazyegg(http://www.crazyegg.com)
Disable Comments version 1.3.2 by Samir Shah(http://rayofsolaris.net/)
The Events Calendar PRO version 4.0 by Modern Tribe, Inc.(http://m.tri.be/20)
Kiwi Logo Carousel version 1.7.2 by Yourstyledesign(http://www.yourstyledesign.nl/)
MP3-jPlayer version 2.5 by Simon Ward(http://www.sjward.org)
P3 (Plugin Performance Profiler) version 1.5.3.9 by GoDaddy.com(http://www.godaddy.com/)
Blubrry PowerPress version 6.3 by Blubrry(http://www.blubrry.com/)
Redirection version 2.4.3 by John Godley(http://urbangiraffe.com)
Revolution Slider version 4.3.6 by ThemePunch(http://themepunch.com)
Sitemap version 4.3 by webvitaly(http://web-profile.com.ua/wordpress/plugins/)
The Events Calendar: Eventbrite Tickets version 4.0 by Modern Tribe, Inc.(http://m.tri.be/27)
The Events Calendar version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
Velvet Blues Update URLs version 3.2.4 by VelvetBlues.com(http://www.velvetblues.com/)
W3 Total Cache version 0.9.4.1 by Frederick Townes(http://www.linkedin.com/in/w3edge)
Yoast SEO version 3.0.6 by Team Yoast(https://yoast.com/)
WP-Mail-SMTP version 0.9.5 by Callum Macdonald(http://www.callum-macdonald.com/)
WordPress SimplePop Plus version 1.8.1 by Muneeb ur Rehman(http://muneeb.me/about)

network plugins
–
mu plugins

p3-profiler.php

theme
Jupiter
multisite
–
settings

recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =

For more details on any of our courses, contact us or call us on 1800 330 027.

For US and Canada course dates click here.

previous_ecp_versions = Array
(
[0] => 0
[1] => 3.9.1
[2] => 3.9.3
[3] => 3.10.1
[4] => 3.11.2
[5] => 3.12.1
[6] => 3.12.5
[7] => 4.0
)
latest_ecp_version = 4.0.1
last-update-message = 3.10.1
earliest_date = 2015-02-26 16:00:00
latest_date = 2017-11-30 12:00:00
donate-link =
postsPerPage = 10
liveFiltersUpdate =
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps =
embedGoogleMapsZoom = 10
debugEvents =
viewOption = list
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => photo
)
schema-version = 4.0.1
stylesheetOption = full
tribeDisableTribeBar = 1
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 3
disable_metabox_custom_fields = show
pro-schema-version = 4.0
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
geoloc_default_geofence = 25
geoloc_default_unit = kms
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
eventbrite-app_key = 25LX3FKBGDCMHQJJRY
eventbrite-client_secret = TEEF2MF7F5NADROKHKHGVFJCFLDNKNLCATKSQRXHODFKD4LUHD
eventbrite-auth_code = INRVERCUMUEC5Q2Y75XM
eventbrite-token = SESUYV5RH2IBZBW7BKRP
eventbrite-user_id = 103003598095
pue_install_key_tribe_eventbrite = f655d6c0b132be8a8db294cf69622e83fd89284a
pue_install_key_events_calendar_pro = e83c79c3f11280b526be63a3db2009b725651b8e
eventsDefaultOrganizerID = 2192
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =

WordPress timezone
–
server timezone
UTC
common library dir
/var/www/vhosts/15/153757/webspace/httpdocs/rapportleadership.com.au/wp-content/plugins/the-events-calendar/common/src/Tribe
common library version
4.0.1

[George]

Thanks for sharing all of this, @Jeremy!

There’s not anything outright problematic that I could find in your System Information, so I unfortunately suspect a plugin or theme code conflict of some kind here 🙁

What I would recommend is to first update your version of Events Calendar Pro to 4.0.1, which is the most recent version. [Since you cannot enter the license key, you’ll unfortunately have to do a manual update, which you can do by getting the Events Calendar Pro files from http://theeventscalendar.com/my-account/downloads%5D

I doubt this will make a difference, but it’s worth ruling out.

Once updated, if the issues persist, I would recommend going through our conflict-testing steps here: https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on the license key after each step in that process and see if things improve anywhere along the way…

Let me know what you find! 😀

Thank you,
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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