tobegin using WooTickets, please install and activate the latest version of The

[Alex]

Please can you tell me why I am getting this error in the dash board?

[Alex]

To begin using WooTickets, please install and activate the latest version of The Events Calendar.

[George]

This error usually shows when The Events Calendar is not active.

Can you confirm that The Events Calendar 4.0.1 is installed and activated on your site?

If so, and this issue still persists, can you then share your system information with us as described here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[Nicolas]

Hello,
I am having the same exact issue. Any help would be greatly appreciated. Here is my system info:

Home

INSTALL KEYS
–
WORDPRESS VERSION
4.4
PHP VERSION
5.3.29
PLUGINS
BackupBuddy version 6.5.0.10 by iThemes(http://ithemes.com/)
Disable Comments version 1.3.2 by Samir Shah(http://rayofsolaris.net/)
Display Widgets version 2.05 by Strategy11(http://strategy11.com)
Event Registration version 6.01.08 by David Fleming – Edge Technology Consulting(http://www.wpeventregister.com)
Export Users to CSV version 1.0.0 by Ulrich Sossou(http://ulrichsossou.com/)
Font Awesome More Icons version 3.5 by Web Guys(http://webguysaz.com)
Gravity Forms PayPal Standard Add-On version 2.4 by rocketgenius(http://www.rocketgenius.com)
Gravity Forms User Registration Add-On version 2.4 by rocketgenius(http://www.rocketgenius.com)
Import Users from CSV version 1.0.0 by Ulrich Sossou(http://ulrichsossou.com/)
WPBakery Visual Composer version 4.1.3.1 by Michael M – WPBakery.com(http://wpbakery.com)
Nav Menu Roles version 1.7.4 by Kathy Darling(http://www.kathyisawesome.com)
Orbisius Child Theme Creator version 1.2.9 by Svetoslav Marinov (Slavi)(http://orbisius.com)
Page Restrict version 2.2.6 by Matt Martz & Andy Stratton(http://theandystratton.com)
The Events Calendar version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce Product Add-ons version 2.7.13 by WooThemes(http://woothemes.com)
WooCommerce Simply Order Export version 2.0.1 by Ankit Gade(http://sharethingz.com)
WooCommerce version 2.4.12 by WooThemes(http://woothemes.com)
WooThemes Helper version 1.5.9 by WooThemes(http://woothemes.com/)
The Events Calendar: WooCommerce Tickets version 3.9.1 by Modern Tribe, Inc.(http://m.tri.be/28)
WP Courseware version 2.51 by Fly Plugins(http://flyplugins.com)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
Canvas Child 01
MULTISITE
–
SETTINGS
recurring_events_are_hidden = hidden
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.9
[2] => 3.9.1
[3] => 3.9.3
[4] => 3.11.2
)
latest_ecp_version = 4.0.1
last-update-message = 3.9.1
earliest_date = 2015-06-22 11:00:00
latest_date = 2016-03-03 21:00:00
viewOption = list
donate-link =
postsPerPage = 10
liveFiltersUpdate = 1
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
embedGoogleMapsZoom = 10
debugEvents =
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => day
)
schema-version = 4.0.1
pue_install_key_tribe_wootickets = 1f8ccf7d686f7a3b3954d05abbc0618a3344bf3b
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home2/lyndseyw/public_html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.0.1

[George]

Hi @Nicolas,

You are using WooCommerce Tickets version 3.9.1, which is very outdated. As long as you have this outdated version of that software installed, the error will persist.

I would recommend updating to Event Tickets and Event Tickets Plus – Event Tickets is free and Event Tickets Plus is our new premium add-on that replaces WooCommerce Tickets.

Here’s a knowledgebase article that covers this process in more detail: https://theeventscalendar.com/knowledgebase/moving-to-event-tickets-plus/

I hope that information helps and that once you update this issue is resolved 🙂

Cheers!
George

[Nicolas]

Ok thank you very much

[Alex]

URL
http://www.uniteamed.com
INSTALL KEYS
event-tickets-plus = ae7adbd283275506ad6d651f3525bf322c9e1845
events-calendar-pro = 5c022ef4120868e4db15452b42d10698da474c93
WORDPRESS VERSION
4.4
PHP VERSION
5.3.20
PLUGINS
CF Post Formats version 1.1 by crowdfavorite(http://crowdfavorite.com)
Contact Form 7 version 4.3.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
cron mail version 1.0 by Piyush Patel(http://google.com)
Event Tickets Plus version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/28)
Event Tickets version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/28)
The Events Calendar PRO version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/20)
FlexSlider version 1.0.8 by Minti FlexSlider
LearnDash Pro Panel version 1.5.4 by LearnDash(http://www.learndash.com)
LearnDash WooCommerce Integration version 1.0 by LearnDash(http://www.learndash.com)
MailChimp for WordPress version 3.0.8 by ibericode(https://ibericode.com/)
Multipart robots.txt editor version 0.2.2 by Viktor Szépe
WooCommerce Networkonline Commerce Gateway version 2.1.7 by Networkonline
Post Types Order version 1.8.5 by Nsp Code(http://www.nsp-code.com)
Recent Tweets Widget version 1.6.4 by Noah Kagan(http://sumome.com)
Regenerate Thumbnails version 2.2.5 by Alex Mills (Viper007Bond)(http://www.viper007bond.com/)
Revolution Slider version 3.0.95 by ThemePunch(http://themepunch.com)
SEO Redirection version 3.4 by Fakhri Alsadi(http://www.clogica.com)
SMK Sidebar Generator version 3.1 by Smartik(http://smartik.ws/)
The Events Calendar version 4.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce version 2.4.12 by WooThemes(http://woothemes.com)
WordPress Importer version 0.6.1 by wordpressdotorg(http://wordpress.org/)
NETWORK PLUGINS
–
MU PLUGINS
–
THEME
INOVADO
MULTISITE
–
SETTINGS
recurring_events_are_hidden = exposed
tribeEventsTemplate =
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
previous_ecp_versions = Array
(
[0] => 0
[1] => 3.7
[2] => 3.9.1
[3] => 3.9.3
[4] => 4.0
)
latest_ecp_version = 4.0.1
welcome_notice = 1
defaultValueReplace =
disable_metabox_custom_fields = hide
pro-schema-version = 4.0.1
viewOption = month
earliest_date = 2015-06-22 08:30:00
latest_date = 2016-12-29 15:30:00
donate-link = 1
postsPerPage = 10
liveFiltersUpdate =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences = 1
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = event
multiDayCutoff = 00:00
defaultCurrencySymbol = AED
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 1
geoloc_default_unit = kms
embedGoogleMapsZoom = 21
debugEvents =
stylesheetOption = full
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => week
[3] => day
)
tribeDisableTribeBar = 1
hideLocationSearch =
hideRelatedEvents =
monthEventAmount = 3
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
weekDayFormat = D jS
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
eventsDefaultOrganizerID = 375
eventsDefaultVenueID = 376
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =
last-update-message = 3.9.1
schema-version = 4.0.1
pue_install_key_events_calendar_pro = 5c022ef4120868e4db15452b42d10698da474c93
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
pue_install_key_event_tickets_plus = ae7adbd283275506ad6d651f3525bf322c9e1845
WORDPRESS TIMEZONE
–
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/mnt/stor14-wc1-ord1/938155/956592/www.uniteamed.com/web/content/wp-content/plugins/event-tickets/common/src/Tribe
COMMON LIBRARY VERSION

[George]

Hey @Alex,

Thanks for posting your System Information.

It looks like you’ve got all the right plugins you need, so for that error to display is the result of something breaking on your site. I know this seems like a simple step to do, but I would recommend simply deactivating your Tribe plugins:

• The Events Calendar
• Events Calendar Pro
• Event Tickets
• Event Tickets Plus

1. With all of these plugins deactivated, does the error still display?

2. If you re-activate each of these plugins, then once they’re all re-activated, does the error still display?

Cheers,
George

[Alex]

This reply is private.

[George]

One of the plugin caused my site to crash when I deactivated but I am not sure which

I’m really sorry to hear about this!

I would recommend seeing any errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

––

Then, try deactivating things again. Do the deactivations one at a time, and see if your fatal error happens again. Note which plugin you deactivated for it, and if a PHP error displays on the screen, please share that error here.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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