[George]

Thanks for doing that @Heinrich!

Can you share your new “System Information” with us? Just to see the information at this point after those changes you made.

—

Next, I would recommend going through the whole process outlined in this article → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After each step in that process try to recreate your problem and see what happens.

Let us know what you find!

Thank you,
George

[George]

Hey Brendan,

Our old “WooCommerce Tickets” plugin is now defunct and has been replaced by Event Tickets and Event Tickets Plus – both of which, by the way, still fully integrate with WooCommerce so it’s the same in that regard.

However, the sort of additional-information-collecting you mention is still not easily possible with our plugins 🙁 It would take custom coding. I’m sorry about this!

For these reasons I will close up this thread for now, but if other technical support questions arise open a new thread any time.

Cheers,
George

[George]

Hey @christoph,

Thank you for reporting your findings. At this time I still cannot recreate the bug you’ve described and so I still suspect a deeper, site-specific issue as the culprit for your problems.

However, since you say you do not need Event Tickets and will deactivate it, I will close up this thread for now. Come back and open a new thread any time if other issues arise 🙂

Cheers!
George

—

PS

Before closing, just to be clear, I will spend a bit more time trying to recreate this problem with Event Tickets and such. I just cannot see the problem now and there are no similar bug reports, but if we can recreate the issue we will make a bug ticket an will release a fix or it as soon as possible!

[George]

Awesome! Best of luck with your project @Kishore 🙂

Cheers,
George

[George]

Hey @Pylon,

Thanks for reaching out, and no worries at all about asking these questions.

We can issue a refund any time within the first 30 days of purchase – so if you decide to seek a refund, just be sure to act on in before that time runs out! This isn’t a limit we impose on our own volition; our payment processors themselves make it very difficult to issue refunds after this time period.

To get a refund at any time, just follow the steps outlined in this article and we’ll help out as soon as possible → https://theeventscalendar.com/knowledgebase/refund-policy/

Cheers!
George

[George]

Hi @Arianna,

Sorry to hear that our plugins aren’t being very helpful – can you clarify exactly how Advanced Post Manager is not working when you say “But it’s not working for us…”?

Also, in your reply can you include your System Information? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Thank you!
George

[George]

Hi Mukesh,

There is unfortunately not a feature like this at this time. At this time, you can only be a “normal” user, there is no option to be a user or an organization.

I’m sorry to disappoint. But I hope this answer is clear and helps you move forward with your project!

Sincerely,
George

[George]

Glad to hear it, @David – we will continue to investigate this bug and hopefully a future release will contain a more thorough fix than our previous attempts at fixing this. For now, as you said, I hope the CSS helps! 🙂

I’ll close up this thread for now, but open a new thread any time if other issues/questions/comments/concerns arise.

Cheers,
George

[George]

Hey @gregy,

Sorry about that, I didn’t realize that your WooCommerce Tickets license had expired. It looks like it expired all the way back in May! (May 19, 2015, to be specific).

The free update to Event Tickets Plus is only for current license holders.

So, at this point you will have to either renew your WooCommerce Tickets license or buy a new license altogether for Event Tickets Plus.

Apologies for not noticing your expiration at first!

— George

[George]

Awesome – I’m glad that was helpful. I’m sorry this isn’t easier to customize at the moment, but hope this works well for now.

I’ll close up this thread, but open a new one anytime if other issues arise! 🙂

Cheers,
George

[George]

Thanks for the update Francisco. Can you share your system information with us? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Cheers!
George

[George]

Sorry to hear about this issue, @barback – I cannot recreate this behavior, so for starters, can you share your system information with us? Here’s how to share that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Based on that information I’ll try to recreate the problem and see what’s going on. As I mentioned, I can’t recreate this at the moment so there could be a code conflict of some kind on your site.

Thank you!
George

[George]

Hey @Barback,

To reiterate this point because it is important, we cannot help with customizations of any kind. You will have to take the reins on this to get things working how you want them.

That being said, while I admit I’m still not quite sure how exactly you want things to look, here is an example bit of code that will change the display of names in the Attendees List so that last names are first. This does not make the columns sortable – that is a complicated customization to do, unfortunately.

However, here is some code I wrote for you despite our policies as an example of modifying the attendees table:

if ( function_exists( 'event_tickets_plus_init' ) ) {
/**
* Modify the display of names in Attendees lists.
*
* @link http://theeventscalendar.com/?p=1051350
*/
function barback_support_example( $value, $item, $column ) {

if ( 'purchaser_name' !== $column || ! isset( $item['order_id'] ) ) {
return $value;
}

$fname = get_post_meta( $item['order_id'], '_billing_first_name', true );
$lname = get_post_meta( $item['order_id'], '_billing_last_name', true );

return sprintf( '%s, %s', $lname, $fname );
}

add_action( 'tribe_events_tickets_attendees_table_column', 'barback_support_example', 20, 3 );
}


Put that into your theme’s functions.php file.

Here is a screenshot of how the attendees table looks without this code → https://cldup.com/r1mccXrGBA-2000×2000.png

Now, here is a screenshot of the attendees table when the code is added → https://cldup.com/6mSjBzYP5G-1200×1200.png

The “purchaser name” column in the second example has the last names of the attendee first, which seems like a step forward based on what you’ve written thus far.

This hopefully serves as a good example for further tinkering.

Cheers,
George

[George]

No worries! Glad to have helped – I’ll close up the issue for now, but come back and open a new thread any time if other issues arise.

Cheers,
George

[George]

Nice! Glad to have helped – I’ll close up the issue for now, but come back and open a new thread any time if other issues arise.

Cheers,
George

[Author]

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