Pre-Post Sales question re iCal importer plugin!

[pylon]

Hi there

I use your products on a few sites already. I’ve had some problems with a competitor product recently and as no fix was forthcoming I started down the route of replacing their plugin with your core one, but I also needed ical feed importer. So I had no alternative but to purchase this from you to make sure it did what I needed from it.

My tests showed your product would do the job sufficiently. However, the work involved in making the transition from theirs to yours was considerable. It now appears that they are releasing a fix for this issue imminently. With this in mind, is there the possibility of a refund for this purchase of iCal Importer plugin?

I need to know what options are open me in trying to get this client site’s functionality back in place. Sorry to mess you around.

Thanks in advance.

[George]

Hey @Pylon,

Thanks for reaching out, and no worries at all about asking these questions.

We can issue a refund any time within the first 30 days of purchase – so if you decide to seek a refund, just be sure to act on in before that time runs out! This isn’t a limit we impose on our own volition; our payment processors themselves make it very difficult to issue refunds after this time period.

To get a refund at any time, just follow the steps outlined in this article and we’ll help out as soon as possible → https://theeventscalendar.com/knowledgebase/refund-policy/

Cheers!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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