User Information Gathering

[fifteen15studios]

Before purchasing this extension, I have a few questions.

First, do we need Events Calendar Pro to use this, or just Events Calendar?

Second, can we decide what information we need to take from the user for each ticket? For example, if a person buys two tickets, we want them to provide the names of both attendees, tell us if they have any dietary restrictions, choose from one of three meals, and have them tell us whether they need wheelchair accommodations. Is this something we can do with this plugin?

Also, does this save into some sort of database in our admin section if a person purchases a ticket, such as what kind, and all the above metadata? Can I export this as a CSV or something?

Also, lastly, and importantly, what payment services can this use? Is Authorize.net an option? I thought I saw that it was, but I can’t find where I saw that.

Thanks!
Brendan

[George]

Hey @fifteen15studios,

Events Calendar Pro is NOT REQUIRED for any add-ons – only The Events Calendar is.

For Event Tickets and Event Tickets Plus specifically, you do not even need The Events Calendar. They work well together, but if you don’t need The Events Calendar, you can just use Event Tickets and Event Tickets Plus together installed and activated on the same site.

—

Second, can we decide what information we need to take from the user for each ticket? For example, if a person buys two tickets, we want them to provide the names of both attendees, tell us if they have any dietary restrictions, choose from one of three meals, and have them tell us whether they need wheelchair accommodations. Is this something we can do with this plugin?

This is unfortunately not possible without some extensive code customization at this time. 🙁

—

Also, does this save into some sort of database in our admin section if a person purchases a ticket, such as what kind, and all the above metadata? Can I export this as a CSV or something?

The data indeed exists inside a SQL database, from which you can export into a number of formats. This process is not related to The Events Calendar / Event Tickets themselves, however, and so we cannot help much with this – if you need to export your database contents in a specific way, your best bet would be to search for things like “how to export SQL to CSV”, for example…

—

Also, lastly, and importantly, what payment services can this use? Is Authorize.net an option? I thought I saw that it was, but I can’t find where I saw that.

Any of the officially-supported WooCommerce Gateways should work fine alongside our ticketing plugins. You can see all the gateways here → https://www.woothemes.com/product-category/woocommerce-extensions/payment-gateways/

Cheers!
George

[fifteen15studios]

Thanks! that was helpful!

However, you answered that it’s not possible to collect information from each person on each ticket at this time. I’ve been playing around with WooCommmerce lately, and I may have a solution. It’s an untested theory, but I see you have a WooCommerce plugin for ticketing. There are a couple of plugins out there which allow a administrator to put particular questions on each item sold on WooCommerce (such as if you wanted to put someone’s name on a ticket, or an engraving on a necklace, or note on a card, or something). With this, it might be possible to get individual information from each user. 🙂

It’s just a thought. If you want to test it, feel free, but I don’t have the paid WooCommerce plugin for this yet.

Thanks!
Brendan

[George]

Hey Brendan,

Our old “WooCommerce Tickets” plugin is now defunct and has been replaced by Event Tickets and Event Tickets Plus – both of which, by the way, still fully integrate with WooCommerce so it’s the same in that regard.

However, the sort of additional-information-collecting you mention is still not easily possible with our plugins 🙁 It would take custom coding. I’m sorry about this!

For these reasons I will close up this thread for now, but if other technical support questions arise open a new thread any time.

Cheers,
George

[Author]

Posts