RSVP confirm leads user to 404

[barback]

My test event is at /event/ides-march/

After clicking the confirm RSVP button I am sent to /ides-march/?rsvp_sent=1 which displays a 404 because /event/ was omitted in the url. If I sneak that in, then I am returned to event page with RSVP confirmation displayed.

[George]

Sorry to hear about this issue, @barback – I cannot recreate this behavior, so for starters, can you share your system information with us? Here’s how to share that information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Based on that information I’ll try to recreate the problem and see what’s going on. As I mentioned, I can’t recreate this at the moment so there could be a code conflict of some kind on your site.

Thank you!
George

[barback]

This reply is private.

[George]

I appreciate this information, @Barback, and your patience with this – I am still unable to produce this problem! 🙁

1. I have removed the login and password you posted here – we cannot log into customer sites for any reason whatsoever, and so having that information is just a security risk and I removed it the instant I saw it.

2. What are your site’s permalinks settings in both cases? This is literally the option in “Settings > Permalinks” in your wp-admin. Is it /%postname%/, for example?

3. Does anything improve if you go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes? This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

4. When did this issue start happening on your site? Has it been existent since you first installed Event Tickets and such, or were things working fine and then you made some changes on your site and then noticed the issue all of a sudden?

Thank you!
George

[barback]

I have saved the permalink structure several times, to no avail.

The problem may have come up after some attempts to add last name and rsvp status columns – I thought all changes had been reverted, but maybe not. Can you provide instructions for re-installing the plugins?

Event Tickets and Event Tickets Plus — on one site there is no ticket data I’m worried about losing, but the other site has ticket records from past events (when we used WooTickets). I was pleased to see all that intact after the install of ET and ETP.

[George]

Hey @Barback,

Thanks for elaborating a bit. If you have made code customizations, that may indeed be the culprit here.

If you are not certain you have removed your customizations and want to do a “clean re-install” of these plugins again, then the process is very simple and straightforward for that. Here’s how to do it:

1. Back up your site. The following steps WILL NOT delete any data from your site, bet it’s best to be safe with this. Not sure how to back up your site? If you google “how to backup a wordpress site”, you’ll find that there are many many options for backing up a site. Choose one that works for you and that you can do – please back up your site before doing further steps. If you proceed without a backup, you are doing so at your own risk.

2. Delete – not just “deactivate”, but DELETE – whichever plugins you customized. If that’s just The Events Calendar, then just delete The Events Calendar. If it’s multiple plugins, then delete all of them.

3. Once delete, get fresh files for the respective plugins and then install them on your site and see if issues persist.

—

For any premium plugins, “latest files” can be found here: http://theeventscalendar.com/my-account/downloads

For The Events Calendar and Event Tickets, their files can be found here respectively:
• http://wordpress.org/plugins/the-events-calendar
• http://wordpress.org/plugins/event-tickets

Thank you!
George

[barback]

I reinstalled the plugins (ET and ETP) on one of the two sites — problem still existed.
I changed the setting of my private event to public and the problem went away!

On the second site, I changed the private test event to public and the problem went away —

Somehow the private status of the event prohibited the url from being written with the /event/ part.

Again, I imagine that other people might be testing a feature of the plugin on an event they don’t want the world to see. Having it work properly on private events as well as public would be good!

[George]

Wow, I am very very sorry that I did not suggest changing private events to public! I was unaware of this detail because I misread your earlier comment where you said the events were private.

Apologies for this, @Barback. But thank you for posting the progress here.

At this time, events will need to be public. Private events are not supported but this is a bug, not by design, so I will make a bug ticket and we can hopefully patch this up over the next few releases.

Stay tuned to plugin releases! If there is a fix in any given release for this bug, it will be noted in the release’s changelog notes and/or at http://theeventscalendar.com/blog, so stay tuned to both things.

Best of luck with your site in the meantime!

Sincerely,
George

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