[George]

Thanks for the updates here Ameet!

Apologies for the delayed reply; we were still mostly out as a team for the holidays when your last reply came in, and Nico himself has been out-of-office for a bit recently so I wanted to chime in here. Thanks for your patience!

The issue you reported in your last reply is one that you and I are dealing with in another forum thread – I’m sorry about this issue, which as you’ll see in that other thread we have confirmed is a bug 🙁

So, with all this being said I will now close up this thread. I’ll of course continue our dialog in the other thread, about that “email attendees list” bug – see you there!

Thanks,
George

[George]

Hi @Troy,

Apologies for the delayed reply – Nico’s been out-of-office for a while so I wanted to jump in here and try to keep things moving.

From your last reply, it’s not quite clear to me what issues persist on your site. I’m sorry about this!

Can you do the following things?

1. Clarify what specific issues remain.

2. Share your system information now, since a meaningful amount of time has passed since you last posted it. Here’s how to post your system information → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Can you clarify how you are hosting your website? Are you hosting it with a company you pay monthly for, for example? If so: who? And what plan of theirs are using? Any detail here is appreciated.

Thank you!
George

[George]

Hey @M Hawk,

I’m sorry to hear you have these issues, too. There is unfortunately not an update on this at this time.

This is a bug that we will need to continue to investigate – I do not have an ETA on when a bug fix will arrive 🙁

And this is worth noting for you, too @dwruck – to be clear, this “error” is just a PHP “notice” – that does NOT mean that we still shouldn’t fix this! However, this should not cause actual functionality errors in your site.

I hope that helps.

—

Also, apologies for the delayed response @dwruck! Your last replies on December 23 reached us as we were all heading out as a team for the holidays; and then Nico himself has been out-of-office for a while. Thank you for your patience.

Thanks folks,
George

[George]

Hey Karly,

Apologies for the delayed reply – we were still mostly out as a team for the holidays when your last reply came in, and Nico has been out-of-office recently so I wanted to jump in here and get you a reply.

I’m actually not sure why Nico’s code causes your filter bar search options to disappear. However, I think a great solution might be to use another code snippet altogether.

Check out this knowledgebase article for the snippet approach I would recommend → https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

If you tinker around with that I think you’ll be able to pull of what you are hoping for here.

Best of luck with your customizations!
George

[George]

Hi @Diane,

I’m sorry for the delayed response here. We were out for the holidays when your last post came in on the 23rd of December, and then Nico has been out-of-office for a while so I wanted to address this thread.

At bottom, your issues relate to the implementing of custom code snippets on your site to achieve certain customizations. This is totally cool, of course! And both Brian and Nico have written you numerous custom code snippets to try and further help things along.

However, we explicitly cannot help with customizations or help troubleshoot things that arise from customizations; see the “product support” section of this page for more information → http://theeventscalendar.com/terms

I do not share this information to stifle you or hinder your project. However, since you originally reached out to us back in November our codebase has changed substantially and so the nature of the original bugs and customizations could all be different by now.

I will close up this thread with all of this information in mind.

If you need further assistance with other issues that we can support, please open a new thread time. Be sure to share your system information (as described here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/).

I wish you the best of luck with your customizations.

Sincerely,
George

[George]

Hey Paul,

Here is where you’d make the template override that Nico shared above:

wp-content/themes/[theme-name]/tribe-events/pro/week/single-event.php

The [theme-name] text there would be whatever the folder’s name is for your “Polytechnic” theme – it’s probably just /polytechnic/, but might be a bit different.

To learn more about customizing theme templates and making overrides, please consult out Themer’s Guide here → https://theeventscalendar.com/knowledgebase/themers-guide/

We cannot help with customizations, so you will unfortunately have to take the reins on this from here – see the “Product support” section of this page to learn more: http://theeventscalendar.com/terms.

That being said, let me know if you have any further questions and I will do my best to help.

Thanks,
George

[George]

Hey @CDC,

Thanks for patience with this! I’m sorry for the delayed response – we were first all out as a team for the holidays, and then Nico himself has been out-of-office recently, so I wanted to chime in here.

Nico’s suggestion of using the placeholder pages is a good idea and clever workaround, in theory – but it unfortunately will not work 🙁

At this time I’m afraid to say that your specific needs seem to be limited by inherent incompatibilities with our plugins and WPML – I’m very sorry about this! We are constantly trying to improve our compatibility with WPML, but at this time what you are trying to do is not possible.

I do not have a specific ETA on when our code will be updated sufficiently to make this possible.

Your feedback here is not for naught; having more threads like this only raise the priority of our development tickets for WPML compatibility, so hopefully over the next few plugin releases Community Events will support WPML better.

At this time, though, it does not support it enough to achieve what you are trying to do here.

I’m sorry, @CDC.

Please let me know if you have any final thoughts on this matter.

Sincerely,
George

[George]

Hey @ben,

Apologies for the delayed response here – @nico has been out of office for a bit and so I wanted to follow-up here.

I’m glad to hear about some progress with the issue.

In regards to your last question about having the Catalog Visibility be set automatically, this is unfortunately only possible if you modify core plugin code directly. This is not recommended because, for one reason, you would have to manually re-edit the plugin code after each plugin update, but if you are curious about how to do this anyways, you can do it by heading into your Event Tickets Plus files to this specific file:

src/Tribe/Commerce/WooCommerce/Main.php

Look for this line of code:

update_post_meta( $ticket->ID, '_visibility', 'hidden' );

If you remove this and save the file, all tickets going forward will not be explicitly hidden.

Further tweaking may be needed but this is just a start and an idea.

I’ll go ahead and close up this issue for now since your first issue is resolved, and this second issue is in the realm of custom coding and such (which we unfortunately cannot help with) – thanks for your patience with this issue.

Best of luck with your site!

Sincerely,
George

[George]

Hey @Lois,

Apologies for the delayed response here – @nico has been out of office for a bit and so I wanted to follow-up here.

Do you have any progress with this issue since your last post on December 24?

Thank you for your patience with this bug and the problems it has caused on your site.

Sincerely,
George

[George]

Hey Francis,

I am sorry to bear this news, but we unfortunately do not have an admin demo to share at this time. To be clear, the core plugin that all add-ons hook into is free and available here:

• http://wordpress.org/plugins/the-events-calendar

For all of our premium add-ons, we have a no-questions-asked refund policy as well, so you can get a 100% refund any time within the first 30 days after your purchase by following the steps here → https://theeventscalendar.com/knowledgebase/refund-policy/

---

Now, onto your questions:

1) They organise events (some free, some paying), so they want to list them in an organise way, they want theire csutomer to be able to register and pay online trough woocommerce. I saw on the showcas some site that done it, but I’m wondering how hard it is to set it up.

YES – this is possible with the following plugins:

• The Events Calendar → http://wordpress.org/plugins/the-events-calendar
• Event Tickets → http://wordpress.org/plugins/event-tickets
• Event Tickets Plus → https://theeventscalendar.com/product/wordpress-event-tickets-plus/

2) A seperate section of the site they are selling courses by session witch they want their customer to be able to register and pay online too. So they want all course of the session to be display on the calendar (let’s say every monday and tuesday night from september 1sr to decmeber 16th and the pepole can buy the session from any of those “events”, but it’s manageable from the same products they dont want lets say 24 different products). From what I red I think I can manage this with Events + Tickets but I’m not sure.

YES – this is possible with the above plugins, plus these two:

• Community Events → https://theeventscalendar.com/product/wordpress-community-events/
• Community Tickets → https://theeventscalendar.com/product/community-tickets/

3) They also want to be able to get list of customer easily by session, so let’s say a course is cancelled during the session they want to be able to send a warning email to all subscribers. (do your plugins has this featured)?

NO – this exact feature is not possible by default, out-of-the-box with our plugins. You could, however, implement this with custom coding on your site.

I hope this all helps!

Thanks,
George

[George]

Hey @Linda,

Sorry to hear about this – we can definitely help out, or at least try 🙂

One thing I’m curious about is if this is supposed to be visible on your site – I checked out the link you provided but cannot see the issue you describe, as shown in this screenshot:

If you have temporarily rolled back to earlier versions or something like that, would you mind re-updating or just otherwise ensure this issue is still visible on your site? I am sorry to request this! I know your site is a live, active site. However, if you do this I will be able to see the exact problem.

Thank you,
George

[George]

Hey @Jon,

Thank you for reporting this. Before we get into the bug itself, I should establish that we cannot offer any support for custom coding. Please see the “product support” section of this page for more information → http://theeventscalendar.com/terms

Now, this is reported as a bug which it may be, and that’s a different story. While there are admittedly usually few moves on the chessboard when the conflict is in a third-party plugin, we can at least try and isolate the exact bug and then report it to the implicated third-party plugin developers and hope for the best.

---

Now let’s get to the bug itself. The first step here is to try and isolate the exact bug and figure out its origins. To that end, I would recommend a specific conflict-testing routine that, regardless of testing you have done up to this point, I would recommend you do now fresh to establish a baseline.

You mention this:

Advanced Custom Fields is VITAL to the customisations of our site so I can’t remove it. I have updated to the Pro version of that plugin to ensure that it is all up to date. The details are as follows:

We haven’t heard of this conflict yet so I’m wondering – does the buggy behavior exist on your site if you ensure the following three conditions are set:

1. You have a default theme like Twenty Sixteen active on your site?

2. You temporarily remove your “customizations”, so that The Events Calendar, and Events Calendar Pro, and Advanced Custom Fields are all in their “default” or “out-of-the-box” state? (Be sure you back these customization up before you try this!)

3. You deactivate every single plugin on your except for The Events Calendar, Events Calendar Pro, and Advanced Custom Fields? Only these three plugins; all else totally deactivated.

How does this bug behave when your site is in these conditions? To reiterate, these are three conditions to establish simultaneously – i.e. you need to make sure are three things are satisfied together before you test again, or else the test is not as valid. (You cannot, for example, do one thing at a time, test, then change it back and move to the next condition.)

---

Make a good backup of your customizations and then try out the steps above.

Let us know what you find!

Thank you,
George

[George]

Hey @xrossglobalgroup,

Thanks for reaching out.

There is no maximum size 🙂 580px wide or larger is recommended, but from there there is really not an upper limit to width and height – whatever your image calls for above this minimum 580px is appropriate.

—

As for small print being shown under the tickets, you can indeed do this but it requires some custom code. You would have to use the hook ‘tribe_tickets_ticket_email_ticket_bottom’ to echo out code at the bottom of the email.

We cannot help with customizations, so you will have to tinker with this hook and find what works best for you. But, here is a quick example of code you can paste into the bottom of your theme’s functions.php file, which will echo out some text that says “This is an example”:


function tribe_support_1054874() {
echo 'This is an example.';
}

add_action( 'tribe_tickets_ticket_email_ticket_bottom', 'tribe_support_1054874' );


I wish you the best of luck with your customizations.

Sincerely,
George

[George]

Well, thank you for sharing your bug report nonetheless here. I will close up the thread since there is no immediate action that can be taken here, but please stay tuned to the next few plugin releases. These are relatively simple changes and I will ticket this bug so that our developers can properly fix them.

Thank you for reporting this!

Best of luck with your project,
George

[George]

Hey Debora,

Thanks for posting this – I am note sure exactly why things started working but I suspect it is due to the “Start sale” and “end sale” dates/times you entered for the ticket. It says ‘8am’, but keep in mind that it is “8am” in terms of your site’s timezone. This is set in Settings > General in your wp-admin.

If the start sale date/time has not arrived you will not be able to buy tickets on the front-end, although they will be listed, which sounds like your problem here.

So, I would recommend ensuring the timezone is accurate to your needs.

— George

[Author]

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