[Geoff B.]

Good evening and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

1) The headline on my event pages. They automatically all have the same headline as my webshop. How come? ?

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, it is worth checking the following: https://theeventscalendar.com/knowledgebase/calendar-page-shows-event-title/

2) Is there anyway to remove links to previous and coming events on a single event page?

Absolutely, you can:

1. Customize the single page by simply removing those links. You might want to read our Themer’s guide to get a sense of how that works.
2. Hide them with CSSTry adding the following CSS rule to your style.css file or in your Custom CSS metabox:
   #tribe-events-footer .tribe-events-sub-nav, #tribe-events-header .tribe-events-sub-nav {display: none !important;}

3) Im also having issues with the mobile version where the links have a very dark background color making it impossible to see.

4) the weekday names are very dark in the non mobile version…how can this be changed?

This can be handled with CSS using an @media CSS rule.

In order to gain full power on your site’s look and feel, I would highly recommend reading the following articles:

• https://theeventscalendar.com/knowledgebase/wordpress-customizer/
• https://theeventscalendar.com/knowledgebase/using-google-chrome-developer-tools/
• https://theeventscalendar.com/knowledgebase/changing-fonts-and-colours/
• https://theeventscalendar.com/knowledgebase/styling-events-widgets/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sam,

Thanks so much for getting in touch!

I’m afraid that we’re not equipped to provide full technical support for our free the Events Calendar users here in our pre-sales forum.

But, the good news is that you are still welcome to consult this forum and all our premium forums to your liking and browse it for solutions, snippets and tutorials.

We’d be more than happy to assist you at one of the following locations:

• On the WordPress.org support forum for the Events Calendar.
• If you’re a current premium license holder for one of our premium offerings, please log in to your account and submit a post to the appropriate forum for the affected product.

With that in mind, I believe what you are referring to is the following: https://theeventscalendar.com/the-trouble-with-excerpts/ and https://theeventscalendar.com/under-the-hood-filtering-excerpts-events-calendar/

Best regards,

Geoff B.

[Geoff B.]

Good evening Nancy and welcome back!

Thank you for reaching out to us and sharing your code.

As it turns out, we already have a snippet for this.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/075787fd6b427e1c47be0d756ca5b26c

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Damian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

Major kudos on finding the cause of the issue and fixing it!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Tom and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I’d like to know if there is a way to have a default RSVP ticket on every event submitted through Community Events.

The answer is most probably, but that would require some customization.
You might want to read our Themer’s guide to get a sense of how that works.

You could apply the following theme override (without the PHP tag at the top) as a starting point: https://gist.github.com/GeoffEW/adfeedbc908640ba7bbf584e6622b406

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

 I would rather just not have the ticket form available to to them at all.

The simplest way to achieve that is to hide it from the form using CSS.
You will just need a way to populate the hidden ticket form fields with a default value of your choosing.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Julie and welcome back!

It looks like this is a duplicate of your previous ticket.

As such, I will close this one and continue the conversation with you here: https://theeventscalendar.com/support/forums/topic/issue-with-titles/

Best regards,

Geoff B.

[Geoff B.]

Good evening Julie and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about some of the string not displaying in French.
I would love to help you with this topic.

I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Alex and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

How do I go about figuring out who is using their key, or what the problem may be?

The good news is that not having a license key will not break the site. It will only prevent “automated updates” (straight from wp-admin).

As you can imagine, we are not at liberty to reveal usage of a customer’s license keys to anybody but that customer.

So this leaves you with a couple of options:

1. Have them read the following: https://theeventscalendar.com/knowledgebase/license-key-out-of-installs/ so that they can tell you what sites their key is tied to.
2. Ask them for access to their the Events Calendar account so that we can help them through you

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Kris and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

This issue is cause by Yoast SEO.
The good news is that we have a fix for that: https://theeventscalendar.com/knowledgebase/titles-in-yoast-seo/

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

how can we jsut get rid off this line in the confirmation emails. It just costs us too much time answering questions from clients.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/niconerd/6a4e221eedf54d4d292e43bb3f68485f#file-functions-php

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Brian and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

How does this work and what type of sites does it work for currently?

This option allows you to import events from another site that has the Events Calendar.
All you need to do is input the URL to that site’s events page.

You also need to make sure that both sites have roughly the same version of the Events Calendar plugin installed.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Dave and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the out of installs message you have been getting!
I would love to help you with this topic.

Can I not use the license on dev and staging at the same time?

In theory you can. But truth be told, we are still working on improving the automated recognition of what constitutes a valid staging/local site.

Please bear with us as we do that.

And what happens when I’m ready to move to my production site? I’ll never want to disconnect it from production once that’s up. Does that mean I can never test it on local or stage again?

I have a couple of great news for you:

1. The license key is not necessary to run the plugin. It only allows you to do “automatic updates” (straight from wp-admin)
2. You can move your license around: https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Bill and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the internal server error you received.

Major kudos on fixing this with the PHP upgrade.
In fact, if you can, WordPress actually recommends PHP 7+ for optimal performance

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Geert and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

Currently, recurring events support for Event Tickets Plus is quite limited.
The only scenario that works is to offer one pool of tickets for ALL the events.

In other words, each event currently does not get it’s own pool of tickets.

This works well in situations where you purchase tickets once and they are valid for ALL the events.

The good news is that we are working hard at completely restructuring our Recurring Events module to support precisely that.

I do not have a release date to offer yet, but stay tuned!

Best regards,

Geoff B.

[Geoff B.]

Good evening Mark and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

You can change the slug anything you want under Events -> Settings -> General.
The only rule is that you need complete exclusivity over that slug.

In other words, you can’t have a “real page” that uses the same slug.

With that in mind, you can also change the word Events to anything you like.
Please read the following very carefully: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let me know how that goes.

Best regards,
Geoff B.

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