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Good afternoon Ricky,
Thank you for clarifying this for me. I see what you mean.
This should not be the case, so I would like to assist you in getting to the bottom of it.In order to troubleshoot, here are a couple of things to do to begin:
- Providing us with your system information using the instructions found here https://theeventscalendar.com/knowledgebase/sharing-sys-info/
- Can you try flushing the permalinks (re-saving them without changing anything) ?
- Can you provide the Event Recurring settings you have used ?
I am looking forward to hearing back from you 🙂
Have a great day!
Geoff B.
Good afternoon Dave,
Hmmm, it is odd indeed that the problems disappeared suddenly.
Thank you for the offer of the logon, however unfortunately our support Terms and Conditions prevent us from logging in our clients websites (for several reasons including liability).
As a side note, you might consider upgrading your PHP version in the near future since we officially only support down to PHP 5.2 .
That being said, I would still love to help you iron out the RSVP cost issue.
If possible, I would like to get a screenshot of your event’s Tickets metabox as well as a screenshot of what you see when you try to add a new ticket.
Also, just to make sure we are talking about the same thing, here are a few suggestions/questions:
- The RSVP function is actually unrelated to the WooCommerce Tickets. This is part of the free Events Tickets functionality. In other words, an RSVP ticket will never show a price by it’s very nature.
- Can you try deleting the RSVP ticket (after the screenshot) and creating a brand new WooCommerce ticket instead ?
Many thanks and I am looking forward to hearing back from you.
Geoff B.
Hey Mad Dog,
Good work on finding the culprit!
It sounds like your function is affecting all of the views because there’s not view ‘conditionals’ in there.
As you know, our support for such customizations is limited, but we like to point our customers in the right direction.
You will need to run conditions on the $query->get(‘eventDisplay’), making sure it matches the value of the photo or list views.
I guess it should be something like (untested)
https://gist.github.com/GeoffEW/09db9e7faca054f98480
As an alternative, you can use the following functions:
https://theeventscalendar.com/function/tribe_is_photo/
https://theeventscalendar.com/function/tribe_is_list_view/
Almost there, let me know if that helps
Geoff B.
Hey Karly,
Yes you are right, ideally this should go to a new thread to keep things nice and tidy.
I’m sorry I didn’t get back to you sooner on this.
I did not see your update because this thread is “Pending fix”.On the plus side, this thread status means that you will get informed as soon as a fix is released.
Have a good one!
Geoff B.
Dear Aleix,
I am sorry about the bad news and I do understand how touchy this can be with a client.
We will absolutely contact you as soon as this is resolved.
Thank you once again for your understanding.
Geoff B.
Good evening Anthony,
Thank you for confirming the information and trying to disable the template overrides.
I am unsure if you also tested for plugin conflict since that can also be the cause of the issue ?
Either way, by doing some research, I came across this excellent post from my colleague Brian that seems to address a very similar issue. If you do not mind, could you please give it a read and a try ?
Let me know if that works.
Have a great day!
Geoff B.
Good evening William,
To answer your question, yes our plugins are fully compatible with WordPress 4.4 and 4.4.1
Is there anything else I can assist you with ?
Best regards,
Geoff B.
Good evening Matthew,
Congratulations on finding the issue. Good job!
To answer your question, you can actually set the page comments to be at “Off” by default (which will work for any new page you create). In other words you can do it without a plugin 🙂
To do that, you need to log into your backend (wp-admin) and go in Settings -> Discussion
I would recommend unchecking the first 3 boxes and saving the settings.You are always welcome back if you have any other question.
For now I will close this thread.Have an awesome day!
Geoff B.
Good evening Patty and welcome to the Events Calendar support forum!
Thank you for reaching out to us.
We will be glad to assist you in making the changes you are looking for.If some of the explanations are unclear to you, please let us know.
1. On the single event page, the Details and Venue backgrounds are bright green. I have used the Customizer, and there is nowhere to change this, but you can change literally everything else. How do I change the bright green color?
The built-in WordPress Customizer lets you make changes, but usually only at a very broad (not specific) level, as you found out.
The solution is indeed using some custom CSS. I am not sure which WordPress theme you are using (each one differs a bit).
If you are lucky, your theme will give you a place to input your Custom CSS (which would be the simplest solution). Otherwise, you will have to change your theme’s CSS file (which might result in a loss of changes when you update the theme).
The code to use should look like this (I used light grey, but you can change the colour code to your liking)
https://gist.github.com/GeoffEW/d0546af18b120eeaefb7
2. Is there a way to change the word “Venue” ?
Yes, you absolutely can. However, you should know that the way to do it is slightly technical, so please bear with us.
The easiest way to do it is documented in the following article from our knowledge base:
https://theeventscalendar.com/knowledgebase/relabeling-the-venue-organizer-sections-in-event-meta/
As you can see, this involves adding some code to your WordPress Theme’s functions.php file.
As discussed before, these changes will disappear when you update your Theme. This is why it is usually better to use a Child Theme.
The easiest way to do this is to do a quick search for a Child theme creator plugin. That way your changes will not be lost when you upgrade.
3. Again on single event page, under “Details” Is there a way to change the wording “Start” and “End” to say something different? I need it to say “Entries Open” and “Entries Close”
Yes, you can. It involves a similar approach to point #2.
4. How do I get rid of the Google Calendar, and iCal buttons on the Single Event Page?
You’re in luck. It’s again a similar idea. Just more code to add to your Child Theme’s functions.php
As an alternative, you can also hide the buttons using CSS with the following code
https://gist.github.com/GeoffEW/6672e50cef5a03e6bfd1
5. How do I get rid of the Social Sharing box? It is not enabled in my theme settings, so why is it showing up on my calendar?
I am unsure why you have a Social Sharing box as this is not a built-in feature. Can you please provide us with a link of an example so that we can assist you ?
Let me know if that helps.
Have an awesome day!
Geoff B.
Good evening Sebastian and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We will be happy to help you get some background colour in your events page.The reason why you are not seeing any background colour right now is because your WordPress Theme (Yoo Everest) is not providing it by default. Each WordPress Theme is different in that way.
To solve this, you will need to add some CSS to your Theme. As a starting point, please try the following code
https://gist.github.com/GeoffEW/5f18ec6724e4f45fa1c5
Let me know if that works for you.
Have a great day,
Geoff B.
Good evening Nicolas and welcome to the Events Calendar support forum!
Thank you for your great suggestions, they are truly appreciated.
In fact, I would suggest adding this idea and any other idea you might have to our User Voice Forum (you can even vote on other people’s ideas there). As you can guess, the more votes, the more likely a new feature will get implemented.
Are you considering adding in the next update of the CALENDAR PRO, a recurrence by date-range feature?
The short answer is no. This feature is not part of our upcoming releases (although it is a great idea).
Please rest assured that we always try to provide our customers with the most efficient workflows with the intent of covering as many scenarios as possible.
That being said, in your specific case, I can see how setting a recurring event with that schedule can be a lot of work. Wow!
As you might guess, we receive tons of feature suggestions every day and we try to get them implemented as fast as we can based on their level of popularity.
Is there anything else I can help you with today ?
Have an awesome day!
Geoff B.
Good evening Ricky and welcome to the Events Calendar support forum!
Thank you for reaching out to us with your question.
We will be happy to help you troubleshoot this issue.I’m working with recurring events on the calendar and when I have an event end after a certain amount of instances only the last instance links to the list view.
As per your suggestion, I went on the link you provided. Unfortunately, I am not sure I was able to reproduce the issue in question.
To make sure I understand this properly, are you talking about the See all link on the event list view ?If that’s not the case, could you tell me which link you are referring too ?
Also, in order to save time, Can you please provide us with your system information in a private reply ?
Have a great day!
Geoff B.
Hi again,
I just noticed I forgot the link to the refund instructions.
Here it is: https://theeventscalendar.com/knowledgebase/refund-policy/
Thank you once again for your understanding.
Geoff B.
Good evening Ankit and welcome to the Events Calendar support forum!
Thank you for reaching out to us with your question.
However, we noticed that the shortcodes do not work to display the calendar for all events
We tried using a widget. A calendar did come up using the widget but it is not in the same format as we have on the events page. It does not show the names of the events on the calendar. It only shows a tiny dot.Could you please make the shortcodes to work and get the calendar to appear on the home page for the events.
You are absolutely right. For the moment, there is unfortunately not a way to embed the fully-featured month view or other calendar views into a page via a shortcode. The precise list of widgets we currently have can be found here.
The good news is that even though we cannot commit to a specific date, we are actively working on this as stated on our User Voice forum.
In the meantime, this leaves you with 2 options:
- Hire a freelancer or use one of your programmers to use our template customization features to achieve the result you are looking for.
- Ask for a refund of your Events Calendar Pro license using the instructions found here
Let me know if that answers your questions.
Have a great day!
Geoff B.
Good evening Edwin and welcome back!
Thank you for reaching out to us and we would love to help you to bring back the buttons in the header.
You are right, based on the CSS you provided, there is nothing in there that would hide the buttons.
Is it possible you have done a template customization using our Themer’s guide ?
If that is the case, you will have to check in /tribe-events/month/content.php which is where the navigation buttons are defined.
Let me know if that helps ?
Have a great night,
Geoff B.
