[Geoff B.]

Good evening Peter,

Thank you for the information. I went ahead and tested things out.

I see what you mean, in the HTML, all input boxes from the Community Events Front-end form are “disabled”. I am sorry about that.

There could be a couple of reasons for this:

• Not using the latest version of our plugins (I would recommend making a backup and updating to the latest version of all our plugins)
• There could be a limitation on the permissions and capacities of the subscribers (front-end users) preventing them from using the checkboxes
• There could be a plugin or theme conflict, which is why I still recommend to go through our testing for conflicts procedure to establish if that’s the case.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sergey and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the stock issue you are having with WooCommerce and Events Tickets Plus.
I would love to try to help you with this topic.

In order to help you find the cause and the solution, I will need to be able to replicate your issue.
For that reason, I will have a few questions about your process. Thank you for your patience and understanding.

I am noticing that you are using the WooCommerce autocomplete order plugin. Can you confirm that every transaction, regardless of it’s payment status is automatically set to “completed” by the plugin ? If that’s not the case, could you tell me what your settings are for that plugin ?

The reason I am asking is because there has been reports of WooCommerce automatic order status plugins (there are a few of them) taking “shortcuts” compared to what happens when you manually set the status to “Completed”. Since our plugins are expecting some of the steps to handle stock properly, sometimes that leads to stock discrepancies.

If you could run a quick test to see if the issue persists on a new event without the WooCommerce autocomplete order plugin activated, it would be great.

Can you tell me if there are manual orders being done (going directly to WooCommerce’s backend and placing ticket orders) ?

Finally, it would be extremely helpful if you could provide me with the sales report.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Keith and welcome back!

Thank you for reaching out to us.
I would love to try to help you with this topic.

But just to set expectations, as you know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, here’s a couple of answers to your question.

Is there any way I can disable that display for a specific Additional Field?

This might be overly simplistic, but as long as the field in question has a specific CSS class or ID, you could just use CSS to hide it from the front-end (display:none).

As an alternative, using WordPress hooks, you could have a function that simply filters that field in specific views (using our  Themer’s guide as a starting point).

Using the custom field could also work, you would just need to have a specific view that includes it.

In any case, best of luck and remember, you can always hire one of our recommended customizers to do the customization for you.

Best regards,

Geoff B.

[Geoff B.]

Good evening Kenny and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to try to help you with this topic.

Just to set expectations, as you might know, the scope of our support is mostly to get our wonderful customers started on the right track to customize their site and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind, here’s some suggested ideas to help you get started:

• Our Themer’s guide provides a general idea of how customization works
• The following two posts will give you an idea of the type of customization involved: https://theeventscalendar.com/support/forums/topic/change-datepicker-format/#post-71516 and https://theeventscalendar.com/support/forums/topic/change-datepicker-in-map-view-to-display-months-rather-than-days/
• Try doing a search through our plugin files with the string “tribe-bar-date” with special consideration to tribe-bar.js
• You could hire one of our recommended customizers to do the customization for you

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Christopher and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

I will have to follow up with my colleague George on this one.
But, just to set expectations, it is possible that the above and beyond the normal scope of our support code was pulled for legitimate reasons.

In other words, I cannot guarantee anything, but I will certainly give it a shot!

Have a great day!

Geoff B.

[Geoff B.]

Good evening Vivianne,

This is absolutely awesome! Kudos and thanks for sharing.

Have a great evening and you are always welcome back on our forums.

Geoff B.

[Geoff B.]

Good afternoon Jitske,

Thank you. I just went ahead and did the following:

1. Downloaded the event-tickets-plus-nl_NL.po and event-tickets-plus-nl_NL.mo files
2. Replaced the files found in /wp-content/plugins/event-tickets-plus/lang with that download
3. Switched my WordPress site Language to Nederlands
4. Bought a ticket using WooCommerce
5. Received the WooCommerce order email with the following “Let op: je krijgt je tickets in een andere mail, zodra de bestelling in onze systemen afgerond is.”

My dutch is not very good, but I believe this is the correct translation.

My best recommendation would be to re-download the po/mo files and overwrite the ones found in /wp-content/plugins/event-tickets-plus/lang and see how that goes.

Some of our users tend to favour putting translations in /wp-content/languages/plugins instead.
That’s also a possibility, but just to be extra sure these are the ones picked up by the plugin, I would remove the translations files found in /wp-content/plugins/event-tickets-plus/lang

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Guglielmo,

I’m happy to see that you seem to have fixed things. Maybe this is premature but: congratulations on the fix!

Keep me posted on what you find out.

Have a great day!

Geoff B.

[Geoff B.]

Hello again Karly,

Thank you for trying. I am sorry this wasn’t successful on your end.

As you know, I was initially able to reproduce the issue, but after re-testing (at our product manager’s request), the issue was completely gone. So I guess the good news is that it’s possible to fix!

Full disclosure, I do a lot of plugin deactivation and reactivation (among other things) so pinpointing how I managed to get it to work might require some back and forth. Thank you once again for your patience.

If re-saving the settings did not cut it and you are operating with Community Events 4.06 as well as version 4.07 of the Events Calendar and the Events Calendar Pro, then if you don’t mind, I would recommend trying the following:

1. Deactivating and reactivating our plugins
2. Reinstalling with fresh files the latest versions of these 3 plugins
3. Re-saving the permalinks

I wish I had a better reply for you, but for now it’s the best one I have.
Mostly, I would really want this to work on your end as well.

Thanks again,

Geoff B.

[Geoff B.]

Hey Karly,

Apologies for this. I have removed the link and will make sure all staging info is kept private in the future.

On another note, I am following up to see if there were any changes to the conditionals being used.

I will get back to you with my findings ASAP.

Have a great day!

Geoff B.

[Geoff B.]

Good afternoon Karly,

I couldn’t agree with you more. I apply the same policy when it comes to updates for all my clients.

I will keep following up on this with our Dev team to make sure it gets addressed ASAP.

Thank you for your understanding.

Best regards,

Geoff B.

 

[Geoff B.]

Good afternoon everybody,

This issue has been moved to the Maintenance release cycle. I don’t have a timeline for it yet but it should not be too long (as we have regular maintenance releases).

Thank you all for your patience.

Geoff B.

[Geoff B.]

Hey Robbie,

I am so glad that works for you.

You are always welcome back on our forums if you have any additional questions.
For now I am just going to close this thread.

Have a great day!

Geoff B.

[Geoff B.]

Hey Steffen,

This is a great question. Since I am not the one doing the coding it’s slightly out of my control.

So, I cannot commit to a release date at this point. But stay tuned I’m following up on this for you.

Have a good week-end,

Geoff B.

[Geoff B.]

Good afternoon Dirk,

This is very odd indeed.

Most unexpected issues like that are typically caused by:

• Something that went wrong during the update of the plugins (in which case reinstalling the latest versions typically solves the issue)
• Template customizations that need updating after an plugin update (as found in the /tribe-events folder of your WordPress theme)

In any case, I went ahead and tried to replicate the “private” event issue and I was unable to replicate the issue with Twenty-Fifteen used as a theme.

But I would be curious to know what your private event workflow is (since there is no “private” option on the community submit form).

Do you initially create the event in the backend and then assign users as authors for these events ? And if so, what WordPress role do these authors have ?

Have a good week-end,

Geoff B.

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