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Good afternoon David,
Thank you for sticking with us on this one.
We are sorry that the update process was not a smooth experience for you this time around. We apologize for any inconvenience this might have created.
I am mostly stoked that all is resolved for you now.
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon John,
That’s awesome to hear. Kudos on finding a solution that worked on your install and for sharing it!
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Jacob and Mathew,
I’m super stoked to see customers helping each other out. That’s awesome!
Jacob, you are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Jack,
I’m stoked that this worked for you.
You are welcome back on our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Arron and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.I wanted to know if we can use this plugin to do a timetable without dates on. For classes that just repeat week in week out we don’t want them on a regular calender. Possible?
I believe that the answer is yes.
Our calendar offers multiple views: calendar, list, map, week, day, etc…
Some of these views do not look like a calendar at all.
You can see these views for yourself here: http://wpshindig.com/events/
And apparently there is a bug on that specific website preventing users from seeing the day view, so here is the direct link : http://wpshindig.com/events/today/
Let me know if that is the type of view you are looking for.
The good news is that if it is not, there is a strong chance that a simple customization could achieve what you are looking for.
If so, could you give me an example of what you are picturing ?
Best regards,
Geoff B.
Good evening John and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I am sorry to hear that your experience has not been great so far.
Normally on something simple like this, there should not be any issue.I would love to help you with this topic.
I entered a couple of dates on a site we are developing. I entered the July 4th -5:30 – 10:30pm and ending on the same date and time.
I am not quite sure what you mean by that ?
Could you please provide me with a screenshot of that event’s settings page ?
Or at least a URL I can look at so that I can get a better sense of why the display is off on your.Additionally, if you don’t mind, could you check if that strange display persists on a default WordPress theme such as twenty-fifteen ?
Best regards,
Geoff B.
Good evening Laura and welcome back!
Thank you for reaching out to us and providing your system info.
We are sorry to hear about the time of the exported event being incorrect with the Google export button.
I would love to help you with this topic.
The first thing that I am noticing is that your WordPress installation is set to the New York Time Zone. I would recommend setting the timezone to Memphis instead in Settings > General.
Secondly, could you tell me what your settings are in Events -> Settings -> General under the timezone section (way at the bottom of the screen) ?
Best regards,
Geoff B.
Good evening Rachel and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with these questions.
Is it possible to remove certain fields from the Community Event Submission page?
Yes, absolutely. CSS is a great way to achieve that.
As an alternative, you can simply create a template customization and remove the undesired fields.
You might want to read our Themer’s guide to get a sense of how that works.Your second rule is a bit too generic. I would recommend using #event_tribe_organizer and #event_tribe_venue instead.
That being said, keep in mind that the organizer field is actually a required field by default for Community Events. But you can tweak that by reading what is here: https://theeventscalendar.com/knowledgebase/required-fields-for-events-submission-form/
Also, is there a good way to add notes or welcome text to the top of this submission page? Thanks!
Yes absolutely. To achieve that you simply need to do a customization using our Themer’s guide (referenced above).
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Tommy,
I am sorry that this did not work out for you.
That lead me to run several extra tests.As I suspected, in your files, the apostrophe is actually a single quotation mark (‘) and not a real apostrophe (’).
But no matter what I tried (replacing with real apostrophes or using double-quotation marks and even with no special character) I had the exact same issue as you did: the venue name did not import.
Then I remembered that the code is trying to match against an existing venue name. So I went ahead and created a venue csv file import first (as recommended here: https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/)
I did that using the format recommended from the example file found here: https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/#field-type-string
Once I did that as a first step, everything else worked smoothly upon my next events import and the venue name was systematically imported correctly, no matter how it was spelled.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Kevin and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the error message you have been dealing with.
I would love to help you with this topic.Basically what is going on is that the Events Calendar and Pro need to be at matching versions to work together.
From your current situation, you could:
- Update the Events Calendar to version 4.2.2 (as opposed to 4.2.1.1)
- Rollback Pro to version 4.2.1.1
Let me know if that helps.
Have a great day!
Geoff B.
Good evening David and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the fatal error message you received upon updating.
This was certainly unintended on our end and we apologize for the inconveniences this might have caused.I would love to help you with this topic.
The first thing I would recommend is updating our core plugin ( the Events Calendar ) and Event Tickets to version 4.2.2 (they are both still at 4.2.1.1 on your installation).
Let me know how that goes.
Best regards,
Geoff B.Good evening Adrian and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.We want the website to send email notifications to paid members who have chosen events they are interested in. Is this possible out of the box?
That is a great question. The answer is that you would probably need some level of customization to achieve this. You might want to read our Themer’s guide to get a sense of how that works.
But let’s break this down by requirement (if I understood your needs correctly):
- Let members choose events they are interested in:
- You can let people RSVP to events (you could rename it to “I’m interested” or anything else you want) by using our free Event Tickets plugin. The downside is that this typically requires people to input their email and name (which you would have to automatically populate with the member’s info)
- Send email notifications:
- At which point would you want to send these notifications ? (a few days before the event ? On a scheduled basis ?)
- What would trigger the notifications ?
- What would be the content of these emails ?
The good news is that you could hire one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Lynne and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the fact that you did not purchase the intended plugin.
I would love to help you with this topic.The best way to tackle this is to ask for a refund.
To obtain the refund, you just need to follow the procedure described here.Once that’s done (or even before), you can simply purchase Event Tickets Plus as you originally intended to.
Best regards,
Geoff B.
Good evening John and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about your calendar disappearing on you!
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
There are also additional steps I would recommend taking.
Head over to Events -> Settings -> Display and change the setting for Events template.
Once that’s done, re-save your permalinks under Settings > Permalinks
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Michael and welcome to the Events Calendar Support forum
Thank you for reaching out to us.
We are sorry to hear about the events not displaying properly in your different views.
I would love to help you with this topic.By the looks of it, I believe this might be caused by the way the recurring events are setup in the backend.
As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Secondly, could you forward me a copy of the printscreen of one of the recurring events “Edit Event” screen so that I can take a look at it ?
Finally, keeping in mind I have not seen that screen yet, I believe that this is caused by the “End time” field in the original recurring event.
For example, if I want an event to go from July 8th until July 23rd, the end time of the event should be on July 8th (at the time of closing) and not on July 23rd. This is because July 23rd will be handled by the recurring events. In other words, you don’t want to be duplicating 1 super long event that spans from July 8th to July 23rd.
Let me know if that helps.
Have a great day!
Geoff B.
