[Geoff B.]

Good evening Barak and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the struggles you have been experimenting after the latest update.
I would love to help you with this topic.

Bases on the system information you have submitted, I have several recommendations (which should help):

1. You are still using PHP 5.3.x . If possible I would recommend upgrading to at least 5.4+ . The reason for this is that there are several odd behaviours that have been reported with earlier versions of PHP. In fact, WordPress even recommends 5.6+
2. You are still using Event Rocket. That plugin, although great, has not been updated in quite a while and is known to break several things as of the Events Calendar 4+, I would recommend deactivating this plugin
3. We will soon be sunsetting Woo Tickets. This plugin has been replaced with Event Tickets Plus. For now, it should still work, but in case the other tricks do not help, I would recommend temporarily deactivating the plugin to see if that helps.

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

Good evening Suzanne and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the license renewal not going through as expected. This certainly was not intended on our end.
I would love to help you with this topic.

I will ask for an investigation on this one as I see your payment went through, but the license did not get updated.

In the meantime, I have extended your license accordingly. We apologize for the inconvenience.

Best regards,

Geoff B.

[Geoff B.]

Good evening Lindsey and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experimenting with the attendee info.
I would love to help you with this topic.

To answer your question, here is a run down of how the attendee info is supposed to work: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Finally, would it be possible for you to share a screenshot of the “Edit Event” screen of an event where you are asking attendee information (specifically the attendee info setup)

Best regards and hang tight as we figure out what is going on,

Geoff B.

[Geoff B.]

Good evening Nick and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear that your calendar is not showing up in the front end.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I just took a look at your website and it does look like there are some events displaying. Can you confirm ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Juan and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the missing information from that large ticket purchase.
I would love to help you with this topic.

It’s hard to say exactly what happened, but there are a couple of working theories:

1. Perhaps some of the requested attendee information fields are not mandatory ?
2. Maybe there were some ticket quantity changes or edits in the purchase process ?
3. Maybe some of these fields were filled with a “white space” instead of actual info ?
4. Did you check if the missing information appears in the attendees screen (even though they did not appear in the email ) ?

In any case, normally all the info captured should definitely go through.
At this point it is a bit too early to give recommendations on how to prevent this since we have not yet pinpointed what the cause of the issue is.

Also, is there a way to have the confirmation email sent to the email from each ticket, not only the buyer?

Yes, you should be able to do that.

Most customers accomplish that through a combination of their settings under WooCommerce > Settings > Email and sometimes via a third party-plugin such as: https://wordpress.org/plugins/bnfw/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Gianpietro and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

As per your questions, since I do not know for sure what e-commerce plugin you are using at this point, it’s hard to give a definite answer.

But, assuming you are using WooCommerce (the most popular solution), the answer is yes to every question.

1. is it possible to link title of the event to the detail page of the event?

This is a bit outside of the scope of our support, but there are plugins to tweak the cart/checkout page + each WooCommerce page has a template that can be modified to your liking.

In short, it will require a bit of customization on your end.

2. is it possible to set a progressive discount when buyng more than one ticket for an event that belongs to a specific event category? e.g.:

Once again, this will depend on the e-commerce solution you have opted for.
In any case, this will be handled by a third-party plugin such as: https://wordpress.org/plugins/woocommerce-bulk-discount/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Krystyna and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your site being in such bad shape. Yikes!
I would love to help you with this topic.

First off, based on the error message you are getting, it seems that something is wrong with your WordPress theme.
I would try:

1. Making sure that you have the latest version of that theme installed
2. Making sure that this theme is actually compatible with the version of WordPress you are using

If that does not work, via FTP or your CPanel’s file manager, try renaming your that theme’s folder to something like z_lambada
That will deactivate your theme and give you back access to your WP admin.

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

As for the second part of your question, it looks like you have some template customizations going on to allow your visitors to submit events.
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.

We unfortunately do not provide complete support for customization.

With that in mind, I suspect you might be able to transfer that functionality to your new theme provided you follow our customizations guidelines.
You might want to read our Themer’s guide to get a sense of how that works.

You could also hire one of our recommended customizers to do the customization for you.

Finally, but not least, we have an add-on that takes care of all of that (and more for you). Community Events: https://theeventscalendar.com/product/wordpress-community-events/

As for the space between lines, I would recommend the following CSS snippet

h3.tribe-events-month-event-title a {
line-height: 18px;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Allison and welcome back!

Thank you for reaching out to us and for providing your system information.

We are sorry to hear about the events Widget breaking CSS and Javascript on your site.
I would love to help you with this topic.

First off, I can certainly see that these 2 specific pages don’t look particularly great and that the CSS seems to be out of whack.
That being said, I am unsure how you are able to establish that JavaScript is breaking on these pages (as there are no error messages in the Google Console).

At this point we have a couple of things we can do:

1. Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?
2. Can you tell me if the results are the same if you use shortcodes instead of widgets ? https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Finally, could you tell me if the problem persists if you temporarily switch your theme back to a default WordPress theme such as twenty fifteen ?

Best regards,

Geoff B.

[Geoff B.]

Hello again Paul,

Thank you for writing back.

I’m super stoked that my answers were helpful to you.

You pose a great question.
Actually, it turns out that we do have a non profit program.

I don’t know if you will qualify or not, but I think it is totally worth a shot: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Best of luck!

Let me know if you have any other question.

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Jeff,

This is pretty awesome. Kudos on finding the solution and thank you for sharing for everyone’s benefit!

Is there anything else I can help you on with this topic ?

Best regards,

Geoff B.

[Geoff B.]

Good evening Allan,

Thank you for writing back.

As for the Community Events and Community Tickets options, can we use Eventum as the theme since we already pay for it and we really like it, and use only CT for tickets?

This is really up to you. In all cases, you can continue to use the Eventum theme.

As you know, Eventum comes with it’s own Event management system. It will boil down to deciding what combination of tools works for you.

I was not able to test community events with Eventum, since I do not have a licence for Eventum (which blocks pages from being displayed).
But I don’t foresee any issue with it.

Provided that you use the Events Calendar native interface (and not the Theme’s events interface), it should be pretty much smooth sailing.

As a side note, Community Tickets absolutely requires both Community Events and Event Tickets plus to work. You unfortunately cannot run it standalone.

As stated before, I am pretty sure you could also expand Eventium’s built-in functionalities.
However, I am unfamiliar with it’s possibilities of Template customization. So you would have to check with it’s authors.

I wish I had a better answer for you, but for now it’s the best one I have.

Let me know what you decide.

Best regards,

Geoff B.

 

[Geoff B.]

Hey Jonathan,

Thank you for writing back.

Actually, you could completely customize this to your needs using a snippet in your Child Theme’s functions.php

The function in charge of the triggers can be found at line 1272 of /the-events-calendar/vendor/tickets/src/Tribe/Tickets.php

A simple filter should do the trick.

That being said, I can totally see how this would be a cool feature to have.
If you don’t mind, could you please suggest it here: https://tribe.uservoice.com/forums/195723-feature-ideas

This way other users can vote on it too.

Let me know if you need help with the snippet.

Best regards,

Geoff B.

[Geoff B.]

Good evening Ingrid,

Thank you for writing back.

I’m really sorry to hear that you had to resort to a different calendar solution.

Based on some additional research, it looks like you are right.

The last X theme upgrade seems to be the culprit here.
With that in mind, I believe downgrading your theme would also have been an option.

As promised, on our end we will look for a compatibility solution.
Thank you for letting the theme authors know about it. It does not look like they are going to take additional steps about it, which is unfortunate.

The good news is that has been identified by other users as a legitimate bug which is now one of our top priorities.

Best regards, and as promised, we will let you know as soon as a fix is out.

Geoff B.

[Geoff B.]

Good evening Antonios and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, it looks like the WordPress theme (Avada) you are using has some template customizations going on for the single-event view.

More specifically, the ticket form (from tribe_events_single_event_after_the_meta) is part of the 2 sidebar templates of Avada.
You can find them in Avada > Templates

This is probably a question better suited for the good folks at Avada, but you would need to do a child theme where you remove that call from the sidebar and add it under the events content in Avada/tribe-events/single-event.php

You might want to read our Themer’s guide to get a sense of how that works.

Let me know if that helps.

Have a great day!

Geoff B.

 

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