Attendee Information Not Showing

[randomwalk]

The Attendee Information for my events is not showing. I am pretty sure it is a conflict with my template, but we need to start selling tickets for charity soon so I am really hoping for some help. It looks like it is a Jquery when you add the quantity.

Could you point me in the right direction to change javascript to work with my template?

http://bccrally.org/event/ladies-tennis-event-2016/

Thanks,
Lindsey

[randomwalk]

I figured out the issue with the attendee information not showing. Now the data is not going to the cart nor being stored anywhere.

• This reply was modified 7 years, 9 months ago by randomwalk.

[randomwalk]

I see it saving to wp_post_meta as _tribe_tickets_meta. Where is it supposed to display this? Not in the emails, not in the attendee list, not in the order meta. I don’t understand why the attendee data does not show up as order_item_meta based on the order item versus the post id for the entire order.

• This reply was modified 7 years, 9 months ago by randomwalk.

[Geoff B.]

Good evening Lindsey and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you are experimenting with the attendee info.
I would love to help you with this topic.

To answer your question, here is a run down of how the attendee info is supposed to work: https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Could you please send me a copy of your WordPress theme / child theme in a .zip file link (via Dropbox or Google Drive) so that I can run some tests on my end ?

Finally, would it be possible for you to share a screenshot of the “Edit Event” screen of an event where you are asking attendee information (specifically the attendee info setup)

Best regards and hang tight as we figure out what is going on,

Geoff B.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

Posts