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Good afternoon Chad and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.If you have not already done so, please read the following: https://theeventscalendar.com/knowledgebase/adding-a-calendar-link-to-your-site-menu/
What is going on is that our plugin does not actually create a page. It still needs exclusivity over the slug defined under Events -> Settings -> General though.
As the article suggests, all you need to do is add a link from your WordPress menu (probably http://newsite.trubblebrewing.com/events in your case).
If that still does not work, try some different settings under Events -> Settings -> Display for Page template.
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Carolee and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the unwanted elements creeping up on your page.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Could you also please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.- The page id is definitely uncommon, I believe something in your theme needs to be tweaked so that the title is returned properly
- The single page cost can be hidden in a few ways.
For both of these, the fastest and simplest solution is CSS.
Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:
.post-type-archive-tribe_events h1.entry-title, .single-tribe_events h1.entry-title {display: none !important}.single-tribe_events .tribe-events-cost {display: none !important}Let me know how that goes.
Best regards,
Geoff B.Good afternoon Daniel and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about that issue.
I would love to help you with this topic.In a nutshell, could you try the recommendations of my reply here: https://theeventscalendar.com/support/forums/topic/colors-messed-up-after-update/#post-1409465
Additionally, could you please send me a copy of the latest version of your WordPress theme and child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.Hang in there!
Geoff B.
Hey there Donna,
I am super stoked to hear that!
You are welcome back in our support forums any time 🙂For now, I am going to close this thread.
Have a great week!
Geoff B.
Good afternoon Michael,
I am glad you were able to make progress.
The squeezed image is actually caused by a CSS rule in your WordPress theme.
Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:
.tribe-events-photo .tribe-events-event-image {
padding-bottom: 100% !important;
}Let me know how that goes.
Best regards,
Geoff B.Good afternoon Alana,
One other question – will the PayPal / bank settings be saved?
Yes, the PayPal settings will be saved since they are stored under WooCommerce settings (which remain untouched by the plugin change).
I deactivated them on the Plugins page vs. downloading them. I noted that Events Tickets Plus in use is 4.6.1 and went to install 4.6.2 but that failed saying the destination folder exists. Is it okay to use the older version? Or not?
It is usually better to use the latest version of our plugins.
But nothing will break if you are using 4.6.1. The only important thing is that the version of Event Tickets Plus you use was roughly released around the same time as the version of Event Tickets and the Events Calendar plugins (to ensure compatibility).With that in mind, the message you are getting is correct. You cannot upload a new version using WordPress’ interface while a previous version of the plugin is in place.
The correct procedure is to first delete the plugin before you can upload the new version (when doing it manually).
I am not really clear on the two license keys for Events Tickets Plus – one expires in July 2018, the other in November 2018, the one from July is the one that appears linked. So I will use that license key.
I can understand. Tell you what, how about you use the one that ends in November (think of it as a holiday gift).
Once that is done, I will remove the other one for clarity’s sake.
Have a great day!
Geoff B.
Good afternoon April,
Thank you for sharing your workaround for everyone’s benefit.
Once again we are truly sorry for the inconvenience and we will be in touch as soon as the fix is out.
Have a great day!
Geoff B.
Good afternoon Andy,
I am super stoked that you were able to fix this issue.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great week!
Geoff B.
Good evening Julie,
I can totally see how it would be cool to be able to copy everything at once.
I recommend you suggest it in our <u>User Voice forum</u>. That way other customers can vote for it!Also, keep us posted on your findings after the updates.
As a side note, we are working on having tickets templates as an option. Although that is not quite as fast as copying events with tickets, it could definitely save you a bunch of time.
Best regards,
Geoff B.
Good evening Terra and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the customizer no longer having the desired effect on your site.
I would love to help you with this topic.I notice that you seem to be using a customized version of Divi.
Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.The first thing I would recommend is to try different settings for Default stylesheet used for events templates under Events -> Settings -> Display to see if that helps.
When something like this happens, after a backup of your database, we typically recommend downgrading back to the last working version of our plugins on your site.
I recommend reading the following: https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/
In this case, I would recommend specifically the Events Calendar Pro 4.4.18
Let me know how that goes.
Best regards,
Geoff B.Good evening Callista and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.You review the order, and, if you’re happy with it, you mark the order Complete. Do we have to manually accept each order?
Good news, this is completely up to you.
In other words, whatever the default behaviour is, you can tweak it to your exact needs.By default, an order that has been payed for is set to “processing”. You can read more about this here: https://docs.woocommerce.com/document/managing-orders/
Most store owners actually prefer the ability to verify each order individually before “stamping it” as “Complete”.
Many of our customers keep that behaviour in place and simply adjust the When should attendee records be generated? and When should tickets be emailed to customers? under the WooCommerce Support section of Events -> Settings -> Tickets.
This lets you decide which order status triggers these actions.
You can read more about it here: https://theeventscalendar.com/knowledgebase/woocommerce-specific-ticket-settings/
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Donna and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.As a first step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
Normally, there should simply be a Cost field that appears as part of the Event section (not the ticket section). Whatever value is entered there should now appear as a cost everywhere but in the ticket detail section.
You can also accomplish this via a snippet.
You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135
But first to be extra safe, before making any changes to your functions.php file, you should make a backup of that file.
Let me know how that goes.
Best regards,
Geoff B.Good evening Pavlo and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.What is going on is that each Custom field is getting a default “WPML behaviour” value as part of our plugin’s interaction with WPML.
_EventCost is set to “copy”. Most probably, “Copy once” or “Translate” would be better settings in your situation.
The good news is that WPML lets you override that via a wpml-config.xml file.
All you need to do is to drop it inside the our plugin’s root folder.Here is an example of such a file to get you started.
wpml-configLet me know if that helps.
Have a great day!
Geoff B.
Good evening Ernesto and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the PHP warning message you have been getting.
I would love to help you with this topic.Normally, this message should only be a warning.
It is quite surprising (and definitely not cool) that it breaks your WooCommerce products URL.A quick fix would be to set things to “none” for “open_basedir” in the php settings of my plesk panel or Cpanel. Your web host can probably help you out with that.
Let me know how that goes.
Best regards,
Geoff B.
