License key issue

[harvestcity]

I recently renewed my Events Calendar PRO subscription and received confirmation, but yesterday got an email saying my license has expired.

I grabbed the license again from my theeventscalendar.com account, but when I input it I get a warning saying:

“There is a new version of Event Aggregator available but your license key is invalid. You may need to download and manually install the new version.”

I do not, nor have I ever had, Event Aggregator installed. I have Event Calendar and Event Calendar PRO. Everything looks good in my account, the warning just appears in the settings page on my site.

Please advise. Thanks.

[Geoff B.]

Good evening Andy and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

The message you are getting is typically produced when the license key for the Events Calendar Pro is entered in the spot meant for Event Aggregator.

As long as the Events Calendar Pro add-on has been downloaded, installed and activated, it should have its own license key spot.

Could you please share a screenshot of your Events -> Settings -> Licenses screen via a private reply ?

Best regards,

Geoff B.

[harvestcity]

Thanks, the PRO plugin had been disabled.

[Geoff B.]

Good afternoon Andy,

I am super stoked that you were able to fix this issue.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Author]

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