Ticket Description is missing

[April]

We’re uploading Ticket data via CSV and even though we have a column for descriptions and we are mapping that column correctly, on the front-end event, description is not visible.

Checking the Events backend, when we click “Advanced” on each imported ticket, there is a checkbox to enable ticket description on the frontend.

However, there is no field in the importer to map “true” or “yes” to “Show ticket description”.

So, we can upload 500 tickets, but have to open each and every one of them to tick the checkbox??? Tell me that I’m doing something wrong please!

Is there a way to globally enable this checkbox for all tickets via functions or something?

[Geoff B.]

Good evening April and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the issues you have bumped into while attempting CSV imports.
I would love to help you with this topic.

Before anything, can you confirm if you have read the following guides ?

1. https://theeventscalendar.com/knowledgebase/using-the-events-calendars-csv-importer/
2. https://theeventscalendar.com/knowledgebase/csv-files-options-and-examples/

However, there is no field in the importer to map “true” or “yes” to “Show ticket description”.

So, we can upload 500 tickets, but have to open each and every one of them to tick the checkbox??? Tell me that I’m doing something wrong please!

Ideally, you should not have to do this manually. I believe that the default is that the description will show.

Since every situation is a bit different, would you mind sharing the different CSV files and the exact import steps you are using ?

This can be done via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Hang in there!

Geoff B.

[April]

This reply is private.

[Geoff B.]

This reply is private.

[April]

Here’s a simple workaround I made if anyone needs it.

UPDATE wp_postmeta SET meta_value = 'yes' WHERE meta_key = '_tribe_ticket_show_description'

[Geoff B.]

Good afternoon April,

Thank you for sharing your workaround for everyone’s benefit.

Once again we are truly sorry for the inconvenience and we will be in touch as soon as the fix is out.

Have a great day!

Geoff B.

[Victor]

Hi April!

Just wanted to share with you that a new release of our plugins is out, including a fix for this issue 🙂

Find out more about this release → https://theeventscalendar.com/maintenance-release-week-15-april-2018/

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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