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Good evening Henry and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the background colour of your calendar misbehaving.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
In the meantime, there are a couple of things I would recommend trying.
Under Events -> Settings -> Display, try different settings for Events Template to see if that changes anything.
In your theme’s style.css or Custom CSS section, try the following rule:
#tribe-events-content table.tribe-events-calendar {
background-color: white;
}Let me know how that goes.
Best regards,
Geoff B.Good evening Jo and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.Is there a way to get an unlimited update for Pro?
The short answer is almost.
We do offer an unlimited license: https://theeventscalendar.com/product/wordpress-events-calendar-pro/
This will give you an unlimited number of websites, which in turn means you can input a single license key on all of your clients websites, which in turn gives you access to automatic updates.
The only kicker is that you will have to renew that unlimited license once a year (which is better than renewing a bunch of plugin subscriptions every year).
That being said, you do bring an interesting idea on the table: offering the option to automatically renew your subscription or being able to purchase a license for several years in advance.
I will run these ideas by our Product strategy team and get back to you with my findings.
I wish I had a better answer for you, but for now it’s the best one I have.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Patty and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?
https://theeventscalendar.com/knowledgebase/sharing-sys-info/
In the meantime, you can simply paste that snippet in your WordPress theme’s functions.php file: https://git.io/vXYlW
Let me know how that goes.
Best regards,
Geoff B.Good evening Karl and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about your site crashing.
I would love to help you with this topic.We absolutely do apologize for the inconvenience caused by our last update.
This is something we take very seriously.As it turns out, you were terribly unlucky. Please rest assured that this does not reflect the usual process of upgrading any of our plugins.
During our last release, a glitch crept in that impacted all of our customers that are running a PHP version < 5.6 on their servers.
The moment that came to our attention, we released a patch and a subsequent hotfix.
Furthermore, we have added 2 extra QA steps to ensure this specific type of issue never happens again.In other words, as long as you are using the Events Calendar and the Events Calendar Pro 4.3.1.1, there should be no error messages and no crashing.
I can assist you in putting these in place if you like.
Best regards,
Geoff B.
Good evening Hans,
I am chiming in on behalf of my colleague Cliff since I am currently working on improving everything translation related.
I went ahead and checked things out.
I believe this is caused by the fact that sometimes we unfortunately release language files that need updating.For example, that is currently the case of Event Tickets and Event Tickets Plus.
If you open the Dutch language file with Poedit and update the Catalog from the pot file, you will see what I mean.
We have a bug ticket to fix this in an upcoming release.
Thank you for the patience in the meantime.
Best regards,
Geoff B.
Good evening Patrick,
I will be chiming in for my colleague Cliff on this one.
I ran some test on the French language files and found out that the file we delivered with the latest version of Event Tickets was unfortunately not fully updated.
Thank you for bringing this to our attention. This will allow us to open a bug ticket to fix that issue in a future release.
In the meantime, you can either:
- Update the .po file’s catalog from the pot file manually (using Poedit)
- Download the following updated copy: francais
As a native French speaker, I agree with you. Évènement is a huge mistake.
I just requested that all strings for the Events Calendar be corrected, but that might take a while.In the meantime, simply use the following updated language file for the Events Calendar plugin (the incorrect string lives there): archive
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Brian and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.To answer your question, yes 4.3.1.1 fixes the fatal error issues that temporarily crept up in our code.
With that in mind, we always advise testing updates on a staging environment or at the very least after making a DB backup so that you can easily downgrade if you face any issue.
Let me know how that goes.
Best regards,
Geoff B.Hey Desiree,
That is awesome! Thank you for sharing for everyone’s benefit.
Have a great day!
Geoff B.
Good afternoon Mariano and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.To make a long story short, you could probably accomplish such a view by doing some template customizations. You might want to read our Themer’s guide to get a sense of how that works.
This is because we unfortunately, do not have any built-in view that matches your example.
If you did that, I would advise customizing the week view (which is the closest to what you are looking for) and using event categories for TV channels.
If programming is not your thing, you could hire one of our recommended customizers to do the customization for you.
I wish I had a better answer for you, but for now it’s the best one I have.
Best regards,
Geoff B.
Good evening Ilana and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.The short answer to your question is yes. You can do that.
However, that will require a template override, as this is not a built-in option.
You might want to read our Themer’s guide to get a sense of how that works.If programming is not your thing, you can always hire one of our recommended customizers to do the customization for you.
Best regards,
Geoff B.
Good afternoon Arjun and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the days of the week overlapping on mobile devices for your website.
I would love to help you with this topic.Normally, the weekdays should display their shortened/abbreviated names when you switch to mobile view. For some reason, that does not seem to be the case on your site.
Typically, this is caused either by a conflict or some template override.
In fact, a quick look at your site with Google Chrome’s Dev tools revealed the following message: Uncaught TypeError: x.bootstrapDatepicker is not a function(…)
Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.I did experiment with a couple of CSS font sizes, but that did not solve thing unfortunately.
So, we are better off trying to find why the breakpoint triggered abbreviations are not kicking in.Hang in there as we troubleshoot this.
Best regards,
Geoff B.
Good afternoon Mohammad and welcome to the Events Calendar forum!
Thank you for your interest in our products. It’s truly appreciated.
However, please note that we do not offer support for our free plugin in this premium add-ons forum.
But, the good news is that you are still welcome to consult this forum to your liking and browse it for solutions, snippets and tutorials.
If you don’t mind, in the future could you please post your support questions here: https://wordpress.org/support/plugin/the-events-calendar ?
With that in mind, you did mention that you are using recurring events which is a the Events Calendar Pro feature. Is it possible that you have a valid premium license under another email address ?
In any case, for the recurring event issue, there is a setting you can use under Events -> Settings -> General so that only the first occurrence displays.
Best regards,
Geoff B.
Good afternoon Chris and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.The short answer is that you need to do some simple template customization.
It is actually quite a simple process. In fact, we built our plugin in a way that makes this easy for our customers.You might want to read our Themer’s guide to get a sense of how that works.
You can also read my colleague Geoff’s great reply on a very similar question: https://theeventscalendar.com/support/forums/topic/how-do-i-remove-the-links-to-the-single-event-pages/#post-956410Let me know how that goes.
Best regards,
Geoff B.Good afternoon and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.Distinguish events that are ongoing vs. one-time only
Yes, you could do that using either Event categories or Recurring events (available with our Pro premium add-on). You can even use both techniques at the same time.
I would also recommend using the third-party the Events Calendar category colors: https://wordpress.org/plugins/the-events-calendar-category-colors/
Show events based on priority of event date
I am not sure which of our Calendar views you have in mind (list, photo, month, etc…). But typically, the events are by default shown by the closest date to the current day.
Furthermore, you can totally customize every view to your liking.
You might want to read our Themer’s guide to get a sense of how that works.Highlight specific events – please note each campus will need to specify priority events
I believe using Event Category colors or the month view’s sticky post could act a solution.
Let me know if that helps.
Have a great day!
Geoff B.
