Paid Plugin Crashed my Website

[Karl]

I was unable to access my website to keep my students updated. Finally I was able to get help from my hosting provider on the issue who subsequently identified “The Events Calendar Plugin” having a error in their PHP. They disabled the Calendar on my website and found this Code to be the bug.

I’m unsatisfied with the lack of smoothness of transitioning from a free plugin to a paid version of this plugin. Hopefully, ya’ll can improve your product in this way.

Error they pulled is below:

[29-Oct-2016 18:50:13 UTC] PHP Fatal error: Can’t use function return value in write context in /home4/hansenvi/public_html/dmastudio/wp-content/plugins/events-calendar-pro/src/functions/template-tags/venue.php on line 97

[Geoff B.]

Good evening Karl and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about your site crashing.
I would love to help you with this topic.

We absolutely do apologize for the inconvenience caused by our last update.
This is something we take very seriously.

As it turns out, you were terribly unlucky. Please rest assured that this does not reflect the usual process of upgrading any of our plugins.

During our last release, a glitch crept in that impacted all of our customers that are running a PHP version < 5.6 on their servers.

The moment that came to our attention, we released a patch and a subsequent hotfix.
Furthermore, we have added 2 extra QA steps to ensure this specific type of issue never happens again.

In other words, as long as you are using the Events Calendar and the Events Calendar Pro 4.3.1.1, there should be no error messages and no crashing.

I can assist you in putting these in place if you like.

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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