[Geoff B.]

Good evening Liz and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the word “Archive” creeping in on your events page.
I would love to help you with this topic.

What is going on is that the Jupiter theme is forcing the word Archives for the tribe-events archive (which is used by our calendar).

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Have a good week-end,

Geoff B.

[Geoff B.]

 

Good evening Sandra and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

To move the ticket form in one of the Events Calendar related page, you can read the following article: https://theeventscalendar.com/knowledgebase/moving-rsvp-ticket-forms/

If, on the other hand, you are trying to move the ticket form in a page or other post type, you can use the following snippet: https://gist.github.com/GeoffEW/c1e4a2096b9af920b79cda20096ae486

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Nigel and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your struggles with the license.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, I see that your license is currently tied to pagriaclubtest.co.uk , but that you might be working on http://www.pagriatesting.co.uk/dir

This means you might have to move your license around: https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Miko and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

I believe you will find all the answers you are looking for here: https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-nonprofit-organizations/

Best regards,

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Gerald,

I know it has been a while, but we found the cause of this bug.
You can read about it here: https://theeventscalendar.com/support/forums/topic/blank-settings-screen/#post-1197704

Best regards,

Geoff B.

[Geoff B.]

Hey Walter,

Thank you for the credentials.

This allowed me to go in and notice a few things:

1. You are missing an important CSS file in your theme http://www.learnopen.org/wp-content/plugins/wp-directory/assets/css/admin_style.css?ver=4.6.1 Failed to load resource: the server responded with a status of 404 (Not Found)
2. The tabs are there, but they are simply hidden by a line of the above CSS ironically

The culprit is found under that stylesheet:
.form {
display: none;
}

If you simply add the following CSS rule to your theme’s style.css, you should be fine

.tribe-settings-form {
display: block !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Greg,

I just went in and it looks like your setting under WPML > Theme and plugins localization was set to “Don’t use String Translation to translate the theme and plugins”.

Simply changing it to “Don’t use String Translation to translate the theme and plugins” seems to have corrected the issue.

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening Bernhard and welcome back!

Thank you for reaching out to us.

We are sorry to hear about your calendar no longer working on your site. Yikes!
I would love to help you with this topic.

I believe what is going on is that you are not using pretty permalinks.

Head over to Settings > Permalinks and choose /%postname%/

That should fix things and the URL for your calendar should be http://dg-info.de/new/events

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Malgorzata,

Thank you for sharing your solution to the span tag issue.
What is very odd is that the original code does not trigger issues typically (both in display and translation).

Perhaps this is something specific to the Uncode theme ?

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

It would be logical to have the image ratio set to be the same, the set amt of excerpt words, etc…

You are right, a built-in feature that would automatically even out the aspect ratio of pictures would be great. The more automated the display/HTML rendering the rules are, the easier it is to manage.

Since this could be a cool feature to have, you can suggest it in our User Voice forum.
That way other customers can vote for it!

In the meantime however, it is always possible to do this with a bit of customization.

You can add the following rule to even out the images:

.tribe-events-list .tribe-events-event-image img {
max-height: 187px;
}

 

You could also control the title length and excerpt: the_title() and tribe_events_get_the_excerpt

The file to impact is /wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

Our themer’s guide will let you add filters / customize that file to your liking.

Here is some recommended reading on that topic: http://www.doc4design.com/articles/wordpress-5ways-shorten-titles/

I believe the title is the most pressing one to control, since there are so many different lengths possible.

In the meantime, you could fake it with CSS

.tribe-events-list #tribe-events-photo-events .tribe-events-event-details h2 {
max-height: 22px;
overflow: hidden;
display: block !important;
}

.tribe-events-list .tribe-events-loop .tribe-events-content {
width: 100%;
max-height: 132px;
}

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Greg,

You are correct, there is no specific string for “previous events”

What you did is correct (adding “s”)

But, because you are using WPML string translation for translation (based on your WPML settings), these changes to the po/mo will not kick-in as long as there is an entry for these specific strings in WPML.

So this leaves you 2 options:

1. In the string translation interface, you can delete these strings from WPML’s interface.
2. Still using the string translation interface, you can search for Next %s and Previous %s and add the “s” there

Have a good week-end,

Geoff B.

[Geoff B.]

Hey Serge,

I am sorry my answer did not help out.
Based on your first name, I suspect you might speak French.

If that is the case, we can totally continue this conversation in French if you prefer.
Unfortunately, our support does not allow for live interactions.

With that in mind, I would still like to help you.

The issue is the after. Combining events into a super-event.

To be able to answer this one properly, would you mind answering my own question about this first ?

I have 3 businesses that want to cross promote. Each one has events. They post their events on join web site.

This is the part I am unclear about. Do you mean that:

1. Each business has it’s own website and posts events on these separate websites ?
2. All 3 businesses post their events on the same website ?

Have a good week-end,

Geoff B.

[Geoff B.]

Good evening afternoon Damien and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket fieldsets not being available
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Hey Shawn,

I am super stoked that everything worked out in the end.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Author]

Posts