Blank Settings screen

[Alexis Searfoss]

Hello,

I recently upgraded to pro and wanted to install license, however I am getting a blank screen.

[Geoff B.]

Good evening Britani and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the blank screen you are getting.
I would love to help you with this topic.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

 

[Alexis Searfoss]

Hi there,

I did test with the other themes and it works… so does that mean I cannot use this with our theme? Thanks

[Geoff B.]

Good evening Walter,

Thank you for doing those tests.
I am sorry that there seems to be a conflict with your theme.

But, that does not necessarily mean that you can’t use your theme.

I would like to run some tests for you.

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Secondly,  as a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Best regards,

Geoff B.

[Alexis Searfoss]

This reply is private.

[Geoff B.]

Hey Walter,

Thank you for the theme files and the system info.

This allowed me to run some additional tests for you.

The good news is that I was able to run the Events Calendar Pro alongside you theme without any issue.

For that reason, I would like to offer to login to take a look (not to touch), with your permission.

Hang in there!

Best regards,

Geoff B.

[Alexis Searfoss]

This reply is private.

[Geoff B.]

Hey Walter,

Thank you for the credentials.

This allowed me to go in and notice a few things:

1. You are missing an important CSS file in your theme http://www.learnopen.org/wp-content/plugins/wp-directory/assets/css/admin_style.css?ver=4.6.1 Failed to load resource: the server responded with a status of 404 (Not Found)
2. The tabs are there, but they are simply hidden by a line of the above CSS ironically

The culprit is found under that stylesheet:
.form {
display: none;
}

If you simply add the following CSS rule to your theme’s style.css, you should be fine

.tribe-settings-form {
display: block !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Alexis Searfoss]

This reply is private.

[Geoff B.]

Good afternoon Walter,

Sorry about that.

The CSS rule is correct, but it won’t kick-in if placed in the normal CSS file.
Please add it to : /wp-content/themes/directory-theme/include/assets/css/admin_style.css

I have tested it and it works.
The only downside is that it will not survive theme updates.

Perhaps you might want to submit that CSS rule to the theme authors so that they include it in their next release ?

Best regards,

Geoff B.

[Alexis Searfoss]

This reply is private.

[Geoff B.]

Hey Walter,

No worries. For some reason, the additional CSS rule does not seem to be in your file ?

Here is an updated version of the CSS file: admin_style_css

You can simply replace the one found under: /wp-content/themes/directory-theme/include/assets/css/admin_style.css

Let me know how that goes.

Best regards,
Geoff B.

 

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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