Unable to add fieldsets to RSVP tickets

[Damien]

Hi There.
Same issue here.
I can create new fieldsets but there doesn’t seem to be any way of adding these to any ticket I create. Additionally, once the ticket is created I am unable to edit it. If you click edit under the ticket title the panel just greys out and nothing happens.
I am using the latest version of Event Tickets Plus on a multisite.

Any help gratefully received.

Cheers

D

[Geoff B.]

Good evening afternoon Damien and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the ticket fieldsets not being available
I would love to help you with this topic.

By the sound of it, it looks like there is some type of conflict at play.
This is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

[Damien]

Hi Geoff
Thanks for your response.
Yes, we’ve tried all of those things. Everything was working fine on our development server and this has only started happening since we have moved to the live server. The only difference between the two environments is that the live server is using https for the admin backend. I’ve noticed on a couple of other threads that this has caused other people similar problems.
Additionally I have noticed the following errors in the console when I try and edit a ticket and get the faded white area:

events-admin.js?ver=4.3.3:147 Uncaught TypeError: $(…).bumpdown is not a function(…)
tickets.js?ver=4.3.3:608 Uncaught TypeError: $tribe_tickets.find(…).bumpdown is not a function(…)

Let me know what you think.

Many thanks

Damien

[Geoff B.]

Good evening Damien,

Thank you for writing back.

You are correct, such issues are known to arise upon transferring a site from http to https.

This can be fixed by:

1. Making sure that the URLs contain https under Settings > General
2. Making sure that all content and database entries are using https URLs. This is especially true if the site was originally set up to be http and converted to https later on.
3. Using the insecure content fixer plugin: https://wordpress.org/plugins/ssl-insecure-content-fixer/

Let me know how that goes.

Best regards,
Geoff B.

Cheers

Geoff B.

[Damien]

Hi Geoff
Great! Thank you. That did indeed work!
Many thanks

Damien

[Geoff B.]

Good afternoon Damien,

I am stoked that this fixed it for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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