Geoff B.

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Viewing 15 posts - 5,296 through 5,310 (of 9,860 total)
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  • in reply to: Wrong currency #1201021
    Geoff B.
    Member

    Good afternoon Johan and welcome back!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    You do make great points and you are absolutely right.

    I just opened a bug ticket for this and I will see if this is fixable with a code snippet.

    Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.

    Thank you for your understanding!

    Best regards,

    Geoff B.

    in reply to: Recurring Events Instance Interval #1201016
    Geoff B.
    Member

    Good afternoon Adam and welcome to the Events Calendar Support forum!

    Thank you for reaching out to us.
    I would love to help you with this topic.

    This is a very interesting idea.

    I am pretty sure this would be feasible with some customization of the different views involved.

    Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

    With that in mind, you could (this is just one of the potential solutions):

    • Create a category called “Class #”
    • Read our Themer’s guide to get a sense of how view customizations work.
    • Add a conditional to the title in the views to check if a recurring event is from Category “Class #”
    • Add code to append or prepend that specific Category name + increment by one for each recurring event

    If coding is not really your thing, you could hire one of our recommended customizers to do the customization for you.

    Let me know if that helps.

    Have a great day!

    Geoff B.

    in reply to: Category / Tags not recognized #1201010
    Geoff B.
    Member

    Good evening Ivan and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the tag/categories no longer working for you after updating EC to 4.3
    I would love to help you with this topic.

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Secondly, without seeing much, I am wondering if there is not a theme conflict at play here.

    Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

    Please ensure you are using the latest files as found on your actual website.
    This way I will get access to any updates or customizations you might have made.

    Have a good week-end,

    Geoff B.

    in reply to: Can not edit RSVP information #1201007
    Geoff B.
    Member

    Hey Dave,

    I am super stoked that you managed to fix this.
    Outstanding work!

    It looks like we are all set here.

    You are welcome back in our support forums any time, as you know.

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

    in reply to: Remove Events Search Bar #1201006
    Geoff B.
    Member

    Good afternoon Steve,

    Thank you for trying this out. I am sorry that it did not kick in with  your first attempt.

    I just went back to your site and noticed that the bar is gone (and so is the padding). Kudos!

    Do you still need my help on this ?

    Best regards,

    Geoff B.

    in reply to: Iframe from WPML to other Sites #1200975
    Geoff B.
    Member

    Hey Evan,

    Awesome stuff! Thank you for your fantastic words.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend and have fun discovering the joys of WordPress!

    Geoff B.

    in reply to: Recurring events – start and end date not set after save #1200973
    Geoff B.
    Member

    Good afternoon Bobby,

    I am super stoked this worked out for you.
    Thank you for your great words.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

    in reply to: French Translation Issue #1200971
    Geoff B.
    Member

    Bonjour Patrick,

    Super.

    N’hésitez pas à revenir nous voir s’il y a quoi que ce soit d’autre.

    Pour le moment, je vais fermer ce billet.

    Salutations,
    Geoff B.

    in reply to: theme conflict #1200679
    Geoff B.
    Member

    This reply is private.

    in reply to: Licence #1200675
    Geoff B.
    Member

    Good evening Nigel,

    Thank you for the system information.

    Everything seems to be looking good now.

    Is there anything else left that is not working as it should ?

    Best regards,

    Geoff B.

    in reply to: Duplicate Tickets no Attendee Info #1200670
    Geoff B.
    Member

    Good evening Brian,

    I am sorry the snippet provided is not more useful to you.

    That other thread is actually a great one to help with your specific issue.
    My understanding its that this is a WooCommerce cart template override.

    You can read about that here: https://docs.woocommerce.com/document/template-structure/

    2. Maybe I should start a new thread, but I’ve installed the email options extension as well. However I am not getting CC’d on the tickets as I have selected.

    Yes, thank you. That would help to keep things tidy.

    Best regards,
    Geoff B.

    in reply to: Event Tickets Plugin Overrides Event cost #1200661
    Geoff B.
    Member

    Good evening Sally,

    I am super stoked that you finally reached resolution.
    Kudos!

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great week!

    Geoff B.

    in reply to: Event new venu and date picker missing. #1200660
    Geoff B.
    Member

    Good evening Jason,

    Actually, I did not do anything. But I am stoked that this is finally working out for you.

    I believe that changing the URLs to https and re-saving your permalinks at some point fixed the issue.

    Let me know if I can do anything else on this topic ?

    Best regards,

    Geoff B.

    in reply to: Attendees in admin email. #1200659
    Geoff B.
    Member

    Good evening Melanie,

    I would recommend using the following extension: https://theeventscalendar.com/content/uploads/2016/10/tribe-ext-tickets-email-options-0-3-0.zip

    It installs as plugin on your site and provides new options under Events -> Settings -> Tickets

    I believe this will help accomplish what you are looking for.

    Let me know how that goes.

    Best regards,
    Geoff B.

    in reply to: Uncaught TypeError: $(…).bumpdown is not a function(…) #1200656
    Geoff B.
    Member

    Good evening Jonathan,

    Thank you for writing back.
    I totally understand where you are coming from.

    We are currently working on a patch to fix scenarios such as yours.

    Unfortunately, I cannot commit to a release date at this point.
    But stay tuned, you will be contacted when the fix for this top priority issue is released.

    In the meantime, there are only 2 known work arounds:

    1. Making your whole site secure by switching both of these URLs to https (which you can’t do)
    2. Downgrade the Events Calendar plugin suite to an earlier version (4.2.7 / 4.26 will work for sure): https://theeventscalendar.com/knowledgebase/downgrading-plugin-past-version/

    I wish I had a better answer for you, but for now it’s the best one I have.

    Best regards,

    Geoff B.

Viewing 15 posts - 5,296 through 5,310 (of 9,860 total)