Attendees in admin email.

[Melanie Adcock]

While searching the site I found this thread: https://theeventscalendar.com/support/forums/topic/attendee-info-not-showing-up-in-tickets-email-after-update-to-version-4-2-7/

I am still trying to get the attendee information to display in the admin email order. The snippet mentioned adds the options in the settings but it doesn’t do anything.

Also, the auto complete order stopped working too.

Melanie

[Melanie Adcock]

Finally got it working – Attendee name is now in the customer email but I need it also in the admin order email so I still working on that. I also got the autocomplete orders working. I ended up using Woocommerce Auto Complete Orders https://wordpress.org/plugins/woocommerce-autocomplete-order/ The plugin from Woocommerce didn’t work for me.

[Geoff B.]

Good evening Melanie,

Thank you for opening this thread.

As for your first question, I would recommend reading the following: https://theeventscalendar.com/support/forums/topic/how-can-i-show-the-attendee-information-in-the-woocommerce-checkout-page/#post-1193705

I am super stoked that you managed to fix the other issues. Well done!

Let me know how that goes.

Best regards,
Geoff B.

[Melanie Adcock]

That is the thread I found last night. I installed the add-on. I have my issue nearly solved.
The attendee name is on the ticket.
The order details page shows the attendee information.
The customer order email doesn’t show attendee information. (not imperative since the tickets show it but my guess is if showed here it should show on the admin order). When I used the older snippet I got the attendee information in the customer email.
Admin email doesn’t show attendee information. (Client wants this even though he can download roster).

A point in the right direction would be helpful.

[Geoff B.]

Good evening Melanie,

I would recommend using the following extension: https://theeventscalendar.com/content/uploads/2016/10/tribe-ext-tickets-email-options-0-3-0.zip

It installs as plugin on your site and provides new options under Events -> Settings -> Tickets

I believe this will help accomplish what you are looking for.

Let me know how that goes.

Best regards,
Geoff B.

[Melanie Adcock]

I’ve already installed that addon. You recommended it in previous post.

The attendee name is on the ticket.
The order details page shows the attendee information.
The customer order email doesn’t show attendee information. (not imperative since the tickets show it but my guess is if showed here it should show on the admin order). When I used the older snippet I got the attendee information in the customer email but not the admin email.
Admin email doesn’t show attendee information. (Client wants this even though he can download roster).

A point in the right direction would be helpful.

[Geoff B.]

Good evening Melanie,

I see what you mean.

Let me talk to the plugin author and see what he has to say about this.

Hang in there and have a great weekend!

Geoff B.

[Melanie Adcock]

Any update on this issue?

[Geoff B.]

Good evening Melanie,

Thank you for following up.
I am sorry I did not get back to you sooner.

At the plugin’s author request, I ran a bunch of extra tests and on my end.

As it turns out, the attendee information does appear on the following emails:

1. New Order – Customer
2. Order Completed – Customer
3. New customer order – Admin

I am thinking that perhaps there is a conflict with another snippet on your install ?

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Hang in there as we find out why this is not working properly on your end.

Best regards,

Geoff B.

[Melanie Adcock]

This reply is private.

[Melanie Adcock]

This reply is private.

[Geoff B.]

This reply is private.

[Melanie Adcock]

Thanks for checking. I never had issues receiving the three emails when purchasing tickets:
New Order – Customer
Order Completed – Customer
New customer order – Admin

With the email addon extension for ET installed not only does the organizer not get a copy of the order it doesn’t include attendee information in the admin email.

Unfortunately the addon causes an error and prevents emails when purchasing CPR tangible products plus it throws a warning (see in post above).

I’ll turn off all extraneous code and see what happens.

[Geoff B.]

Hey Melanie,

Thank you for clarifying this.

What is odd is that while having your specific theme installed, those 3 emails do contain the attendee information.

Maybe I misunderstood what you said, but I was under the impression that believed you mentioned that the admin order did not contain the attendee information, nor did the customer’s email: https://theeventscalendar.com/support/forums/topic/attendees-in-admin-email/#post-1200669

This is why, although it is not impossible that your theme has something causing the conflict, I believe the issue my lie somewhere else hence the suggestion for the complete testing procedure.

I realize this is not much fun to do, but at least we would leave no stone unturned. Furthermore the message you are getting while trying to purchase other products should also be part of those tests and is pointing at some type of conflict.

Let me know how that goes.

Best regards,
Geoff B.

[Melanie Adcock]

I plan on doing the testing this afternoon. I did get the attendee information in the customer email when using the BETA version of the addon. When I switched to the latest version of the Email Options Addon I did see the attendee information on the order details page but no attendee information in the customer email or the admin email PLUS the FATAL ERROR when I test purchased products. I mentioned above with the screenshot. Here is a copy of a Admin New Order Email. Having the attendee information is important as the attendees are not necessarily the person who purchases a ticket to the CPR class. A company may send 3-4 attendees to the class but a secretary will purchase the tickets.

I will comment out all the extra code I’ve added to TEC and start testing from there and work my way backwards to other plugins.

Melanie

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