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Good afternoon Matthew and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.You are right, for now it is not possible to add events on the first day of an event series.
We apologize for the inconvenience, especially considering this has always been the case.The good news is that this feature is going through our full Dev cycle as we speak.
Unfortunately, I cannot commit to a release date at this point. But stay tuned, you will be contacted when the fix is released.
Best regards,
Geoff B.
Good afternoon Modar (or do you prefer Shadi ?),
Thank you for answering my follow up questions.
I will report these findings to Dev, run a few additional tests of my own and report to you with how we could workaround this stumbling block.
I wish this was a much smoother process (it normally is), so thank you for your patience as we work on untangling everything.
Best regards,
Geoff B.
Good afternoon Belinda,
Thank you for writing back and providing more details.
I see what you mean now (image not fully aligned).
I would like to help fix that AND the grey block / alignment issue on mobile.Unfortunately, it looks like the events Calendar is either gone or has been moved on your website. Could you provide me with the proper URL or reactivate the plugin ?
Best regards,
Geoff B.
Bonjour Thierry,
Merci pour les infos système et les accès.
Toutefois, il semble que les accès ne fonctionnent pas. Pourriez-vous tester le tout de votre côté ?
Par ailleurs, selon les informations systèmes que j’ai reçu, si vous ne l’avez pas déjà fait, pourriez-vous remplacer le fichier CSS à nouveau pour voir si cela aide (en attendant que j’aie accès).
Bon weekend!
Geoff B.Good afternoon Arjan,
Thank you for writing back!
I am super stoked that you found a solution to your issue.
You are welcome back in our support forums any time 🙂
For now, I am going to close this thread.
Have a great weekend!
Geoff B.
Good evening Miguel,
I am super stoked that everything seems OK now.
Is there anything else I can help you with ?
Best regards,
Geoff B.
Good evening Jaap and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the titles looking ugly while using QTranslate-X.
Unfortunately, we do not support QTranslate-X or Polylang as multi-lingual solutions for now.
The only plugin we do support is WPML for that purpose.With that in mind, I believe that this is simply a matter of adding the QTranslate filters to the Ticket titles.
I wish I had a better answer for you, but for now it’s the best one I have.
Have a good weekend,
Geoff B.
Good evening Simon and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the week view not displaying properly on your website.
I would love to help you with this topic.However, to be able to do that, I would need to see the week view on your website (which is temporarily deactivated – or so it seems).
I am pretty sure some simple CSS should cut it.
I believe there is something in your theme adding unnecessary padding to the column headers.
Have a good weekend,
Geoff B.
Good evening Dan and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.I am sorry to hear that the plugin is not compatible with one of the themes you are using.
Sometimes we are able to offer workarounds for that.In any case, I went ahead and proceeded with your partial refund request. It can take a couple of days to show on your statements.
I also downgraded your license accordingly.
Best regards,
Geoff B.
Good evening Christopher and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the process payment being skipped. Yikes!
I would love to help you with this topic.Please head over to Events -> Settings -> Tickets and uncheck the Try to set the status of new ticket orders to “complete” automatically option.
That should fix the issue.
Let me know how that goes.
Best regards,
Geoff B.Good evening Rachel and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the backend being hard to read on your install.
I would love to help you with this topic.This is probably happening because of the number of columns on your “Events” list screen.
To make a long story short, they are fighting for space.There are 2 ways to help with that:
- Use the collapse menu button at the bottom left of any screen in WP admin
Let me know how that goes.
Best regards,
Geoff B.Good afternoon Rick,
As promised, I have followed-up with Dev on this.
We now have a bug ticket for this. Thank you for bringing it to our attention.
Unfortunately, I cannot commit to a release date at this point.
But stay tuned, you will be contacted when the fix is released.In the meantime, have you considered trying the solution proposed in the link you have sent me ?
Best regards,
Geoff B.
Good evening Robert and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear the slug issues you have encountered while breaking events away from the series. Yikes!
I would love to help you with this topic.
I was able to reproduce the issue on my end.
We apologize for the inconvenience caused by this glitch impacting our single event view.
We are actively working on a fix for this.Unfortunately, I cannot commit to a release date for a fix at this point.
But you will be contacted as soon as there is one.
Thank you for your patience as we see this through.
Best regards,
Geoff B.
