Is the license server down?

[Miguel]

https://www.evernote.com/l/AQhKv5UAOf9IZZxO6WSbEyL9tXeGi0H_Png

I renewed both licenses, but I cannot update any plugin due to license expiration.. What can I do?

[Geoff B.]

Good afternoon Miguel and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the issues you have been experiencing with your licenses.
I would love to help you with this topic.

To the best of my knowledge, the license server is up and running. I can also confirm that your licenses should not be expired.

With that in mind, I am noticing a couple of other things based on your system information:

1. Somehow, the free the Events Calendar plugin seems to be missing from the list or is deactivated. You’ll need to make sure it’s there.
2. Your the Events Calendar Pro and Event Tickets Plus version are slightly outdated

Based on this, I think that the fastest solution would be to deactivate and delete both plugins.
You can make a database backup beforehand, but normally there should be no loss of data.

Once that is done, head over to the downloads section of your account and grab a copy of the latest version for both of these plugins: https://theeventscalendar.com/my-account/downloads/

You should be able to install them with the “Add new plugin” interface.

This should also fix any issue related to the license tab.

Let me know how that goes.

Best regards,
Geoff B.

[Miguel]

This reply is private.

[Geoff B.]

Good evening Miguel,

I am super stoked that everything seems OK now.

Is there anything else I can help you with ?

Best regards,

Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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