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Good evening Bradden and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the email notification stopping suddenly on your installation.
I would love to help you with this topic.Is this an issue created by the recent WC3.0 incompatibility nightmare?
We have released an update to Event Tickets Plus today that should fix the WooCommerce 3 issues some of our customers have unfortunately experienced.
If you have not already, I would highly recommend upgrading, after a database backup, of course.
When that type of issue arises, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/
Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether, which typically fixes everything.
Please make sure you configure and test the settings using the plugin’s built-in tool.
Let me know how that goes.
Best regards,
Geoff B.Good evening Mary Kay and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the tickets not being sent as expected. Yikes!
I would love to help you with this topic.When that type of issue arises, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: <u>https://wordpress.org/plugins/easy-wp-smtp/</u><u> </u>
Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether, which typically fixes everything.
Please make sure you configure and test the settings using the plugin’s built-in tool.
Let me know how that goes.
Best regards,
Geoff B.Good evening Anthony and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.This might vary from one WordPress theme to the other, but the file for that functionality is located here: /wp-content/plugins/events-calendar-pro/src/views/pro/related-events.php or in the /tribe-events/ folder of your theme.
I believe that it defaults to events that are close in time to the event currently viewed.
But this can be customized.
You can tweak the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/307ee8b9197718f869c57d24b0b5008f
You can read about that here: https://theeventscalendar.com/customizations/
If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Andrew and welcome to the Events Calendar forum!
Thank you for reaching out to us.
I would love to help you with this topic.Before we begin, I believe you might be interested in the following article on a similar topic: https://theeventscalendar.com/knowledgebase/making-members-calendar/
When an Events Calendar post is marked as private, the featured image does not appear in the list view at the url i’ve pasted.
Could you please tell me:
- If that is the case while you are logged-in as an admin or if you are using a browser where you are not logged-in ?
- If you can share an example of an URL where that is the case ?
- If that issue persists if you temporarily revert back to a default WordPress theme such as twenty-sixteen ?
Hang in there!
Geoff B.
Good evening Eric and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.In the admin options we have the checkbox enabled for show first instance of recurrent event. The issue is if I look at the list view, it shows November 2016 and then lists recurring event, January 2017 and lists recurring event. I understand why this is happening, because the Event is actually from November 2016 – November 2018.
You are absolutely right.
This behaviour is a by-product of the show first instance of recurrent event setting.This could however probably be modified with a bit of customization.
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.
With that in mind, I would recommend reading the following article as a starting point: https://theeventscalendar.com/support/forums/topic/override-setting-to-display-first-instance-only-of-recurring-events/
You can read about customizations here: https://theeventscalendar.com/customizations/
If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Ajax and welcome back!
Thank you for reaching out to us.
We apologize for the inconvenience caused by this glitch.
We are actively working on a solution for this.I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.The good news is that you will be contacted as soon as a fix is available.
Thank you for your patience as we see this through.In the meantime, you can apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/67488cc3d5dda12a9e252e16e39191f4
Best regards,
Geoff B.Good evening Nicolas and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.What is going on is that there probably needs to be a bit of work done for these 2 plugins to integrate together.
Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues.
We unfortunately do not provide complete support for customization.
With that in mind, you will probably be very interested in the following article as a starting point: https://theeventscalendar.com/knowledgebase/making-members-calendar/
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Marsha and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
I would love to help you with this topic.Is there any way to force use of PST/MST/CST/EST time zones instead of all the cities?
Unfortunately that is not possible at the moment.
Unless you proceed to a customization, of course.But you should know that we are actively working on a solution for this.
I cannot guarantee when it will be available, as it’s in the development team’s hands now.
They need to assign it, code it, test it, and schedule it for release.The good news is that you will be contacted as soon as it is available.
Thank you for your patience as we see this top priority item through.Best regards,
Geoff B.Good evening Stephen and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the multiple issues you are facing. Yikes!
I would love to help you with this topic.I just tried to do an import of events and almost the entire month of april is empty for some reason. I need this fixed ASAP!
In order to troubleshoot, could you tell me if there were any events in the month of April prior to your import ?
If so ? Are the events that were already there gone ?
Would it be possible to get a copy of your import source (URL) ? In a private reply so that I can run some tests ?
Finally, it looks like a lot of events have made it through at the time of writing. Can you tell me if anything has changed ?
Also, for some reason my navigation buttons below my calendar in month view aren’t working right either.
I just ran a test on your website and this seems to be gone too. Can you confirm ?
Oh and one more thing…I’ve been trying to figure out how to get the default calendar mode to be month on desktop and list on mobile. My month view on mobile is all messed up.
Normally, this feature is part of the Events Calendar. But it is possible that this has been disabled in the Avada theme.
Could you try temporarily reverting back to a default WordPress theme such as twenty-sixteen and see if that gets that feature ?
And the filter bar and nav buttons look like junk, too. Any help would be greatly appreciated!!
Perhaps this has to do with some of the customizations in the Avada child theme you are using ?
Can you tell me if reverting to a Vanilla Avada helps ?
You could also try different settings for the 2 first options under Events -> Settings -> Display (again with and without Avada).
Let me know how that goes.
Best regards,
Geoff B.Good evening Lily and welcome to the Events Calendar forum!
Thank you for your interest in our products.
We’ll be glad to answer your questions.It seemed the plugin generated a new page(or sort of) like http://domainname/event right?
Actually, it is not a “real” page, but acts like one.
The URLs for the full calendar view and the single events is determined by the value you input for both fields in Events -> Settings -> GeneralYou can read about that here: https://theeventscalendar.com/knowledgebase/adding-a-calendar-link-to-your-site-menu/
So wondering if the entire calendar can show on home page as a wedge,not just a event list on side bar? If not as a wedge, is there any way I can make it work that way(with other widget)?
Absolutely. In order to be able to do that, you will need to grab a copy of our the Events Calendar Pro premium add-on: https://theeventscalendar.com/product/wordpress-events-calendar-pro/
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Fation and welcome back!
Thank you for reaching out to us.
I would love to help you with this topic.Would it be possible to expand on what the issue is ? Is the display of the image incorrect ? Is there a warning message preventing the customer from uploading images ? Are you asking about the recommended file size for images ?
If your question is about the file size, this will depend on WP Upload limit set on your WordPress site.
But it general, it is good practice to not use files bigger than 500KB. There are even some plugins out there that “compress” the file sizes upon upload automatically for you.
Let me know if that helps.
Have a great day!
Geoff B.
Good evening Greg and welcome to the Events Calendar Support forum!
Thank you for reaching out to us.
We are sorry to hear about the issues you have faced while attempting to update our plugin.
I would love to help you with this topic.I’m stuck and not sure what to do next without losing all of the events.
How can I get the plugin to show in the Plugin list again?
Before any update, including what I am about to suggest, it is highly recommended to do a database backup, just to be extra safe.
With that in mind, you can go ahead and completely delete the Events Calendar folder using FTP.
This will not impact your existing events.Once that is done, you can simply install the Events Calendar from scratch (as if it was a new plugin) and your site should return to normal.
Let me know how that goes.
Best regards,
Geoff B.Good evening Kristopher and welcome back!
Thank you for reaching out to us.
We are sorry to hear about the masonry layout not working after the update.
I would love to help you with this topic.What is going on is that we did a much belated upgrade on the version of Isotope we were using.
Chances are that this is conflicting with either your WordPress theme or some customization you have.
Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.
Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.Hang in there!
Have a great day!
Geoff B.
