Displaying Wrong Date / Search Does Not Work

[j harkness-ellis]

When you click on the calendar, it shows the wrong date, Also it says that my business linc. has expired, but it has been paid for, it expires on

 

[j harkness-ellis]

We are awaiting a response on this issue.

Please advise

[Geoff B.]

Good evening Darryle and welcome back!

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

it says that my business linc. has expired, but it has been paid for

You are absolutely right. We have pushed a fix today that should remove that message.
We are sorry for the inconvenience.

When you click on the calendar, it shows the wrong date

By the sound of it, it looks like there is some type of conflict at play.
More specifically, for some reason, your events do not seem to have a start date, hence the wrong dates!

Aside from trying to re-save the different events to see if that helps, this is usually because of:

1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure (preferably in a staging/dev environment or local install of your WordPress website) and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes.

Best regards,
Geoff B.

 

[Geoff B.]

This reply is private.

[j harkness-ellis]

I tried everything that you suggested and it still has the same errors. When I do a search on a specific date it still comes up mixed up.

Please Avise

[Geoff B.]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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