Tickets not being sent at Order Completion

[ignitedbytruthadmin]

Hello,

We have an upcoming event and just started selling tickets. The attendees are not getting their tickets with QR code emailed to them after order completion (I checked to make sure the status of the order was “Complete”). This is for the 2017 Spring Speaker Series event.

Thank you,
Mary Kay

[Geoff B.]

Good evening Mary Kay and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the tickets not being sent as expected. Yikes!
I would love to help you with this topic.

When that type of issue arises, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: <u>https://wordpress.org/plugins/easy-wp-smtp/</u&gt;<u> </u>

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether, which typically fixes everything.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let me know how that goes.

Best regards,
Geoff B.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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