[Geoff B.]

Good afternoon Brian,

It appears that you have just renewed your license.
Technically, that should solve the error message.

If it does not, please :

1. Let me know and send me the exact error message you are getting
2. Check your email for the plugins file

Have a good weekend,

Geoff B.

[Geoff B.]

Good morning Nick,

I am super stocked that worked for you.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

 

Have a good weekend,

Geoff B.

[Geoff B.]

Good morning Colin,

You are right! This is totally my bad.
My apologies for that.

I guess that for now, this means that only the shortcode-based workaround will work.

Another option would be to redirect your home page to the calendar page using a redirection plugin.

I wish I had a better answer for you, but for now it’s the best one I have unfortunately.

Have a good weekend,

Geoff B.

 

[Geoff B.]

Good evening Debbi,

As promised, I spent a bit more time to understand what you were trying to accomplish and to see what the possibilities are.

Currently, the full calendar views do not support the attributes you are looking for: https://theeventscalendar.com/knowledgebase/embedding-calendar-views-tribe_events-shortcode/

This leaves you with 2 options:

1. Cheat by creating event categories that bear the venue name and then filter the full calendar view using that “event category”
2. Perform a customization on the venue view. You might want to read our Themer’s guide to get a sense of how that works (look for the single-venue.php section).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Chelsea,

Thank you for the link.

Actually, that dropdown menu is custom-made.
In other words, it does not come built-in with our plugins.

I would suggest looking at your WordPress theme’s  /tribe-events/ folder to look for the code responsible for this.

You might want to read our Themer’s guide to get a sense of how that works.

Best regards,

Geoff B.

 

[Geoff B.]

This reply is private.

[Geoff B.]

This reply is private.

[Geoff B.]

Good evening Elizabeth and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the tickets for recurring events only appearing for the first event in the series. I would love to help you with this topic.

Normally, by default, tickets for recurring events appear in every event of the series.
That being said, we do have a snippet out there that does limit the display to the first event in the series. Perhaps this is your case unbeknownst to you ?

Could you please send me a copy of the latest version of your WordPress theme / child theme via a link to a .zip file link (stored Dropbox or Google Drive) so that I can run some tests on my end ? I recommend a private reply for that purpose.

Please ensure you are using the latest files as found on your actual website.
This way I will get access to any updates or customizations you might have made.

Finally, could you provide us with an example URL of where this is happening on your site ?

Hang in there!

Geoff B.

[Geoff B.]

Good evening Terry and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
We’ll be glad to answer your questions.

Has either variable product support or attendee information been made available using Events Tickets Plus and Woo Commerce?

Variable product support is not yet available. But you can vote for it here: https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/6388546-support-woo-product-variations-within-wootickets

As for attendee information, that feature is now a part of Event Tickets Plus. You can read more about it here: https://theeventscalendar.com/product/wordpress-event-tickets-plus/

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the permalinks not working in the proper language for some items on your site. I would love to help you with this topic.

The good news is that there is currently no unresolved issue regarding permalink translation.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date (which actually was accidentally the case in our latest release)
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. Your theme is using its own text domain for some of the strings related to the calendar

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

If your theme is using its own text domain for template customizations, I would strongly suggest reverting back to the Events Calendar text domain in your child theme.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Marion and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the short codes not displaying properly on your site.
I would love to help you with this topic.

Thanks to your explanations, I was able to locate the cause of the issue.

What is going on is that your shortcode is wrapped in

 and 

tags (see screenshot).

Removing these tags should fix things (using the “Text” tab).

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Karen and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the + sign not displaying properly.
I would love to help you with this topic.

I believe this is based on the rules of your Avada theme.
So you might want to reach to them for a proper solution.

In the meantime, try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-tickets .quantity {
height: auto !important;
}

This will not always be pretty (depending on your screen resolution – but can be tweaked with CSS).

But at least, the buttons will always display.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Viki,

We have good news.

Until the fix is released,  you could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/dc504166ac629c226fa9b1f8988bf082

This will force all of your tickets to become hidden.

Best regards,
Geoff B.

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