[Geoff B.]

Good evening Alexander and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

There is absolutely no shame in asking for help. After all, this is what we are here for 🙂
I would love to help you with this topic.

1. I want to modify the search engine: I want to rename “In der Nähe von” to “Stadt/PLZ” – exactly where can I Change that?

There are a couple of ways to do this:

1. Using a code snippet
2. Customizing our language files for your language

Code snippet

You might want to try the instructions found here: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

If that does not work. You could apply the following snippet in the functions.php file of your theme instead (without the PHP tag at the top): https://gist.github.com/andrasguseo/29903a974cb84060957881c17613c278

Translations/language files

I highly recommend reading the 3 following articles on translation:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

That should make you a true translation expert.
Some people find it easier to use a plugin such as Loco Translate (which basically does all that in a nice plugin interface.

2. I want to implement a button on the right side in my list. The button should carry a Hyperlink to a ticketpage such as eventim. Everytime I implement a button it Looks like it is gonna filter it out.

This will require a bit of customization.

The good news is that even if you are not a programmer, with a bit of reading you should be able to get things to your liking.

In fact, we have built our plugin in a way to make it easy to customize.

The first thing you should do is go through the following: https://theeventscalendar.com/knowledgebase/url-as-word-button/

As you can see that would work perfectly except this is for the single event view.
What you need to do is create a custom list view.

You might want to read our Themer’s guide to get a sense of how that works.

The plan is to:

1. Hunt down the code for the Website URL in the single event view
2. “Steal it”
3. Place it in the list view template file
4. Upload the customized view in your theme files (under the  /tribe-events/ folder)

If coding is not really your cup of tea, you could always hire one of our recommended customizers to do the customization for you.

3. I want to adjust the Google map. But I just want to adjust the height, where do I fine Settings for that?

This can be achieved with CSS.
There are 2 CSS elements controlling this:

1. #tribe-geo-map-wrapper
2. #tribe-geo-map (default to 400px)

For our purpose, the second one should suffice.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

#tribe-geo-map {
height: 800px !important;
}

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Michael and welcome back!

Thank you for reaching out to us.
I would love to continue helping you with this topic.

The very first thing I would advise (after a database backup) is that you upgrade the Events Calendar and the Events Calendar Pro to their latest respective versions.

This will make the whole process a lot smoother.

Secondly, it appears that you are creating venues in advance (which is great).
You are right, the venue might not automatically be populated (depending on a couple of things).

However, even if it is not, you should still be able to select the translated venue from the dropdown list in the translated event.

In fact, this is one of the suggested workarounds under the Venues and Organizers section.

Can you tell me if that workaround works for you (after performing the update) ?

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Lynnette and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the error 500 creeping up on your site. Yikes!
I would love to help you with this topic.

Error 500 messages usually mean that the server cannot handle the request because of:

1. Memory issues
2. Timeout issues
3. Corrupt .htaccess files

Since your memory seems fine, I would definitely take a look at the fact that your max_execution PHP time is currently set to zero (typically it should be at 30 or 300).

I would also take a look at your .htaccess file after that operation.

Finally, you might want to try this out with another custom post duplicator to see if that changes anything (e.g.: https://wordpress.org/plugins/duplicate-tec-event/ )

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Sean,

Thank you for reaching out to us.
I would love to help you with this topic.

As you have found out, simply replacing that line does not work.
If it did, you can rest assured that we would have tackled this beast a while back.

Just to set expectations, the scope of our support is mostly to get our customers started on the right track and to help them in case of issues. We unfortunately do not provide complete support for customization.

With that in mind and without getting overly technical, there are several reasons why we have safeguards in our plugins to use tickets with variable products. At least for now.

The simplest and most important one being that this can cause several important issues.
With that in mind, if you are feeling adventurous, here are a couple of snippets that would help:

1. https://gist.github.com/theeventscalendar/180aac35016f667d5d51
2. https://gist.github.com/GeoffEW/4246401bb310ae087640ce7bf0b83937

Just to be clear, using these is absolutely at your own risk. Make sure you backup your database before experimenting further or better yet, customize this on a test/staging server.

Another interesting avenue would be to use something like Composite products (instead of variable products).

Best regards,

Geoff B.

[Geoff B.]

Good evening Giles and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the email issues you are dealing with.
I would love to help you with this topic.

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

With that in mind, I am also noticing that you Event Tickets Plus version is far behind and would definitely benefit from an update.

That would make things work much smoother for sure.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Michelle,

Thank you for writing back.

After the license swap and the refund, you now own a Business license for the Event Tickets Plus (3 sites): https://theeventscalendar.com/product/wordpress-event-tickets-plus/

The reason for the $50 refund is that the Community Tickets Business license is $199 whereas the Event Tickets Plus Business license is only $149.

You can see your license here: https://theeventscalendar.com/my-account/license-keys/

Best regards,

Geoff B.

[Geoff B.]

Good evening Greg,

I made another revision to the snippet and I believe this one cover all grounds: https://gist.github.com/GeoffEW/0e6fe4cf5fb894f034caa9bd7887b6bf

Let me know how that works for you.

Cheers,
Geoff B.

[Geoff B.]

Good afternoon Brandon,

I am super stoked that this did the trick for you!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good afternoon Benjamin,

I am super stoked that you were able to fix this issue.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great weekend!

Geoff B.

[Geoff B.]

Good evening Craig and welcome to the Events Calendar forum!

Thank you for your interest in our products.
We’ll be glad to answer your questions.

This extension does exactly what the following page describes: change the actual URL to some text of your choice (by default, the displayed text will be “Visit website >>”.

https://theeventscalendar.com/extensions/use-a-custom-label-for-the-event-website-url-field/

You can tweak the text by simply editing the index.php file located in the extension folder.
Scroll all the way down to the end of the file and replace the text with what you like.

Once that is done, upload your custom extension back on your server.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

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[Geoff B.]

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[Geoff B.]

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[Geoff B.]

Good evening Christopher,

I am super stoked to hear that things are now working to your exact specifications.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Molly,

Thank you for writing back.

You are 100% right. Community events and Community tickets are made to work together.
This will let your community calendar user create tickets for their events.

However, as you can read in the Community Tickets Requirements section of Community tickets (https://theeventscalendar.com/product/community-tickets/):

Note that Community Tickets requires Community Events, Event Tickets, Event Tickets Plus, and WooCommerce to be installed and activated on the same site. All four plugins are required to use Community Tickets features.

This is because Community tickets sits on top of Event Tickets Plus.
In other words, it will not work without Event Tickets Plus.

We even offer a Community Manager bundle for that purpose: https://theeventscalendar.com/bundles/

In short, all you need to complete your setup is a copy of Event Tickets Plus.

Best regards,

Geoff B.

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