Unable to Purchase Tickets on Event

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  • This topic has 4 replies, 2 voices, and was last updated 9 years ago by ccwbra.
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  • August 30, 2017 at 3:07 pm #1342748
    ccwbra
    Participant

    Hi, there is no link to purchase tickets on my event, though tickets are set up within the event. Any idea why this is happening?

    Union Lake Regatta 2017

    August 30, 2017 at 9:08 pm #1342846
    Geoff B.
    Member

    Good evening Benjamin and welcome back!

    Thank you for reaching out to us.

    We are sorry to hear about the tickets not showing up on your site.
    I would love to help you with this topic.

    This can happen when you have selected a start sale date for your tickets.
    Simply put, the tickets will not show until that date is met.

    Try removing the start sale date.

    Let me know how that goes.

    Best regards,
    Geoff B.

    August 31, 2017 at 6:21 am #1343021
    ccwbra
    Participant

    thank you

    September 1, 2017 at 1:25 pm #1343936
    Geoff B.
    Member

    Good afternoon Benjamin,

    I am super stoked that you were able to fix this issue.

    You are welcome back in our support forums any time 🙂

    For now, I am going to close this thread.

    Have a great weekend!

    Geoff B.

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