[Geoff B.]

Good evening Kelly and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.
I would love to help you with this topic.

This will depend a lot on the theme you are using and your settings under Events -> Settings -> Display.

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Secondly, you might want to experiment with the built-in customizer. Appearance > Customize > the Events Calendar

Hang in there!

Geoff B.

[Geoff B.]

Good evening Amaury and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

I would still check into the above solutions, but since you are using Loco Translate, you might also find that you simply have not translated the strings in question.

They will look like “All %s” and “Previous %s”.

Finally, remember that some of these strings are stored in the Events Calendar language files, but others are stored in the Events Calendar Pro’s language files.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good afternoon Lee,

I am super stoked to hear that!

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Hey Greg,

I am super stoked to hear that.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

[Geoff B.]

Good evening Matt,

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

Secondly, I totally understand how frustrating this type of issue can be.
Please know that I do share your goal: solve this as quickly as possible.

With that in mind, in my experience, this is usually best accomplished by some teamwork (back and forth) with our customers.

As you can imagine, this is mostly due to the great diversity of WordPress installs out there.
To put this into perspective, anytime I run in any type of issue with any plugin, theme or WordPress upgrade, I go through these exact steps myself.

That being said, kudos for finding the culprit.

The good news is that I am pretty sure that you can still run W3 Total cache alongside the Events Calendar. Most likely the cause of the issue is either:

1. A specific setting (especially anything that pertains to minification of Javascript or HTML)
2. A simple case of the W3TC’s cache needing to be emptied (flushed).

Either way, going through the different settings that are activated and flushing the cache between each attempt should allow you to pinpoint exactly how to configure the caching plugin to perfection.

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Miquel,

Awesome, keep me posted.

Cheers,
Geoff B.

[Geoff B.]

Good evening Shawn,

First off, I would like to apologize for the delay answering.
We are currently experiencing a higher level of requests than usual.

Please rest assured that we are working hard at correcting this situation.
We appreciate your patience while we try to normalize things.

In regards to the look of the address.

Try adding the following CSS rule to your style.css file or in your Custom CSS metabox:

.tribe-events-address .tribe-delimiter {
margin: 0px 4px 0px 0px;
}

.tribe-events-address .tribe-country-name {
clear: both;
display: block;
}

To add pricing to an event I’m assuming we need the tickets plugin. If we get the plugin is it possible to have a price listed without having woocommerce or something else set up?

Yes, you can absolutely do that.

You could apply the following snippet in the functions.php file of your theme (without the PHP tag at the top): https://gist.github.com/GeoffEW/69f8a033fb614c78b3de45a197431135

You might also need the following (depending on your situation): https://gist.github.com/GeoffEW/a63180206b4ebb3a1f30511228816652

I have created a recurring event with an RSVP but when people RSVP to events on the different days the attendees only show up under the first event in that series under the list of events (see attached). Is there any way to fix this?

That is because there is no current support for recurring events and Event Tickets Plus or Event Tickets.

We are currently working on this however. Unfortunately, I cannot commit to a release date at this point. But stay tuned!

In the meantime, the only workaround is to break each event from the series after they are created. In effect, each recurring event will now become a distinct event, which in turn allows it to have its own ticket.

The obvious downside is that the events will no longer be part of a series per se.

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

This reply is private.

[Geoff B.]

Hey Alex,

Just a quick follow-up here.

Provided you have the latest version of everything, you should be able to translate the map view slug.

Head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Flushing your permalinks

This should remove the need for the “hacky way” of solving the issue.
Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Hey Kreg,

Just a quick follow-up here.

Provided you have the latest version of everything, you should be able to translate the map view slug.

Head over to WPML > Support > Troubleshooting page.

Once you are there, you should see several cleanup buttons. I would recommend:

1. Clearing WPML cache
2. Flushing your permalinks

 

Let me know if that helps.

Have a great day!

Geoff B.

[Geoff B.]

Good evening John and welcome to the Events Calendar Support forum!o

Thank you for reaching out to us.

We are sorry to hear that the Event Tickets Plus was not what you thought it would be.
If you do not mind, could you please tell us a bit more about what you would have wanted this plugin to do ?

This would definitely help us improve our products.

With that in mind, I just went ahead and processed your refund.
It should take a couple of days for the transaction to appear on your end.

Best of luck with your projects.

Have a great day!

Geoff B.

[Geoff B.]

Good evening Jan and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the translations not working as expected
I would love to help you with this topic.

When translation file strings are not kicking in, it is usually caused by one of the following things:

1. Your translation files are not up to date
2. You are using some customized translation files that have been placed in the /wp-content/languages/ or /wp-content/languages/plugins/ folder. These might not be updated and will override any other file.
3. The strings are translated, but are considered “fuzzy”

In the first 2 cases, the solution is to update your translation files using the pot file. You can do this by using the Poedit software and heading to Catalog > Update from pot file.

In the last case, you will need to make them “unfuzzy” using Poedit.

If that still does not work, could you send me a copy of your/wp-content/languages/plugins/ folder (via a .zip file in a dropbox or Google Drive link) ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening Ben and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

I believe you will absolutely love the following extensions:

1. https://theeventscalendar.com/extensions/include-attendee-phone-number-in-the-event-attendee-report/
2. https://theeventscalendar.com/extensions/add-event-and-attendee-information-to-woocommerce-order-details/

If I am not mistaken, that should cover your needs.

Best regards,

Geoff B.

 

[Geoff B.]

Good evening Bart and welcome back!

Thank you for reaching out to us.

We are sorry to hear about the calendar displaying a blank page. Yikes!
I would love to help you with this topic.

There are a couple of things I would recommend trying:

1. Please make sure you flush SiteGround’s cache
2. Head over to Events -> Settings -> Display and try a different setting for Events Template to see if that helps
3. Try temporarily switching over to a default theme such as twenty-sixteen to see if that helps
4. Try turning on and off certain settings (checkboxes) from your domain mapping plugin to see if that helps.

Finally, can you tell me which version of Extra you are using ?

Let me know how that goes.

Best regards,
Geoff B.

[Geoff B.]

Good evening and welcome back!

Thank you for reaching out to us.
I would love to help you with this topic.

Callie’s solution is pretty awesome. It will work really well, but will not prevent the member from coming back and placing a second order.

To achieve that you will need one quantity limiting WooCommerce third-party plugin.
There are quite a few out there, some free, some not.

You will need to experiment to find the one that suits your needs.
Here are a couple of examples of such plugins to get you started:

1. https://wordpress.org/plugins/woocommerce-max-quantity/
2. https://woocommerce.com/products/minmax-quantities/

Let me know how that goes.

Best regards,
Geoff B.

[Author]

Posts