Emails not sending

[Giles Wilson]

Hi there
I’m not sure if this is a problem with Event Tickets Plus, WooCommerce or basic WP, but emails are not being sent when my customers buy tickets, and I”m not getting the notification emails either. I’ve installed WP Mail Log plugin to try to find out whether the emails are being sent, and in each case there is an error message alongside the email which says “Could not instantiate email”. This makes it look like a problem with the WP Mail function… so as a quick fix is there a way to change the way Events Tickets sends emails? Are there alternative methods?

[Geoff B.]

Good evening Giles and welcome to the Events Calendar Support forum!

Thank you for reaching out to us.

We are sorry to hear about the email issues you are dealing with.
I would love to help you with this topic.

You can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

With that in mind, I am also noticing that you Event Tickets Plus version is far behind and would definitely benefit from an update.

That would make things work much smoother for sure.

Let me know how that goes.

Best regards,
Geoff B.

[Giles Wilson]

Thanks Geoff – that seems to have solved it.

[Geoff B.]

Good evening Giles,

I am super stoked to hear that.

You are welcome back in our support forums any time 🙂

For now, I am going to close this thread.

Have a great week!

Geoff B.

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