[Geoff]

Hi there personalwellness!

Do you happen to have a link where I can see the issue in action? It’s a little tough to diagnose what’s happening without seeing it and feel like all I’d be doing is giving you guesses. 🙂

One thing to check though: are your tickets actually for sale? If the Start Date for tickets is in the future, then the ticket box will not display until the tickets go on sale.

Let me know and we can take it from there. 🙂

Cheers!
Geoff

[Geoff]

Hi Julian! Thanks for following up. 🙂

Have you tried adding the sidebar directly to the calendar template? The file is located at /plugins/the-events-calendar/views/default-template.php.

Check out our Themer’s Guide for more info on how to override templates by adding them to your theme and let me know if you run into questions along the way.

Thanks!
Geoff

[Geoff]

Woohoo! I’m so glad that did the trick. Thanks so much for following up and confirming. 🙂

I’ll go ahead and close this thread, but please feel free to reach back out with a new one if any other questions pop up–we’d be happy to help.

Cheers!
Geoff

[Geoff]

Hi Laura!

Thanks for following up and for the additional info–this helps a lot. 🙂

It sounds like there’s a conflict with your theme here that is preventing the Events page title from displaying properly.

One possible way around it would be to add a snippet like this to your theme’s functions.php file:

add_action( 'tribe_events_before_the_title', 'output_custom_code' );

function output_custom_code() {
// Check if displaying month view
if( tribe_is_month() ) {
echo '<h2>' . tribe_get_events_title() . ' </h2>';
}
}

That should add the Page Title just above the calendar grid. Give that a shot and see if it does the trick. If the issue is still there, I think contacting the theme author for some guidance would be the next best route here.

Let me know what you find. 🙂

Cheers!
Geoff

[Geoff]

Hi there, Kate!

Thanks so much for following up–I’m so glad that snippet helped. 🙂

And thanks for the link, that definitely helps as well.

It looks like there may indeed be a theme conflict in play. When I view the console in DevTools, I see there is a Javascript error coming from a file called x-head.min.js. I wonder if contacting the theme author would help give some guidance in this situation.

Also, if you enable WP_DEBUG, that might give you some additional information, for example the exact function that is breaking. That would help the theme author out as well.

Cheers!
Geoff

[Geoff]

Howdy Carl,

Thanks for allowing anonymous submissions–that helps me a lot!

Do you happen to have any customizations in place (e.g. snippets in your functions.php file, template overrides, etc.) that would have an impact here? For example, have you made any the form fields required that previously were optional?

Also, just to erase any doubts, will you please test the form while using a default WordPress theme (like Twenty Fourteen) and deactivating all other plugins (except for The Events Calendar, The Events Calendar PRO and Community Events, of course). If it helps, here is a guide to help walk you through that process. 🙂

Let’s start there and see what we find.

Cheers!
Geoff

[Geoff]

Hi there, Julian! Welcome to the forums. 🙂

Good question. It’s very possible that your theme has its own function for calling sidebars, but it’s pretty tough for us to troubleshoot it from the plugin’s end. Your best bet here is to get in touch with the theme author and ask whether there is another way to call a specific sidebar other than the standard method provided by WordPress.

And, of course, if there’s something we can do on our end to make that easier, we’d love to know about and get that feedback. 🙂

Cheers!
Geoff

[Geoff]

Hi there accesswinnipeg! Thanks for getting in touch and welcome back to the forums. 🙂

That’s certainly odd, isn’t it? Does the All in One SEO plugin give you the ability to manage page titles for custom post type archives? That what the calendar pages are, so that plugin would need to be able to give you that level of control.

There is a similar conflict with the Yoast SEO plugin, so it’s possible that the same issue exists here as well.

If that’s the case, you’re welcome to try taking back control of the Page Title using this snippet as an example.

Cheers!
Geoff

[Geoff]

My pleasure! Glad that worked and thanks for confirming. 🙂

Feel free to reach back out if any other questions pop up–we’d be happy to help.

Cheers!
Geoff

[Geoff]

Hey there, Spencer! Welcome back and nice to to see you again and sorry this issue with the map is coming up.

I checked the site out (thanks for the link!) and noticed that the following error comes up in the console when I inspect element:

You have included the Google Maps API multiple times on this page. This may cause unexpected errors.

Is it possible that your theme is calling the Google Map API a second time here? If so, it’s a good idea to dequeue it from any events pages since The Events Calendar calls it already. Calling it multiple times can definitely create a conflict like this. 🙂

Are you able to give that a try? Please let me know what you find.

Cheers!
Geoff

[Geoff]

Hi there Taylor and thanks for getting in touch! Sorry for the issue here, but let’s see if we can figure out what’s happening together. 🙂

I’ve seen other similar instances where clicking the “Next” and “Previous” month links triggers the loading spinner but never actually loads just like what you’re describing here. In these cases, the common trend was a conflict with the theme.

Does the same issue happen when you activate a default theme like Twenty Fourteen? Please give that a try and let me know what you find.

Thanks!
Geoff

[Geoff]

I believe that once you have disconnected the License key here in your account and have removed the License key from the development URL, you will be able to input the License key in the Events > Settings > Licenses area of the new site and connect that License here on the site.

Is that what you have already tried doing? Please let me know.

Thanks!
Geoff

[Geoff]

My pleasure! Thanks for following up and confirming the answer here. 🙂

Please feel free to start a new thread if any other questions pop up and we’d be happy to help.

Cheers,
Geoff

[Geoff]

I’m going to go ahead and close this thread but we’ll follow up with you here when we have more to share.

Please feel free to let us know if any other questions pop up in a different thread and we’d be happy to help. 🙂

Geoff

[Geoff]

Hi Dave! This thread’s been quiet for a couple of weeks, so I’m going to go ahead and close it. Please feel free to let us know if any other questions pop up and we’d be happy to help. 🙂

Geoff

[Author]

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