[Geoff]

Hey there, Jesse!

I just saw that there is a fix for this on the way and it will be coming up in next release, which is coming out very soon. Thanks again for letting me poke around your site. You can delete the credentials. 🙂

We’ll do our best to update this thread once the new release is out so please do continue to monitor this thread for updates.

Cheers!
Geoff

[Geoff]

Thanks, Tim! I really appreciate your understanding and patience…thanks for being awesome! 🙂

I’m going to go ahead and close this thread, but please don’t hesitate to hit us up with a new one if you run into anything else.

Geoff

[Geoff]

Thanks Jesse! I was able to log in and take a look.

Everything looks sound on your end. You’ve reverted to TwentyThirteen, deactivated plugins, updated settings and are still seeing the issue, so I want to have one of our developers take a look to see what’s going on.

If you could keep that those login credentials active while our dev is looking into it, that would be great. I’ll check back in and let you know what we find.

Thanks!
Geoff

[Geoff]

Hi Danielle,

Have you tried wrapping the URL in a link tag, such as:

`<a href="#">Buy Tickets</a>`

That would prevent the URL from looking so long on the front end of the site.

Cheers!
Geoff

[Geoff]

Hey there, Tim! Welcome to the support forum. 🙂

I see what you mean. You’re able to check the Agenda View in Events > Settings > Display, but the Agenda tab at the top of Event Settings is not there. It’s the same for me when I install the Agenda View plugin.

It’s definitely a bug and I’m glad you brought it up. We use the Agenda View plugin as an example of the ways that The Event Calendar can be customized and isn’t something we actually support. Still, we need to do a better job of communicating that and updating our tutorials to reflect what’s current. Thanks for pointing that out so we can get started on that so it’s not an issue for others.

If you’re looking to create custom views, head on over to our Themer’s Guide. It will show you how to template overrides work for making custom views.

Again, sorry for the poor communication and outdated tutorials. I’ve noted these with the team and will work on some updates.

Thanks,
Geoff

[Geoff]

Thanks so much for testing! I really appreciate that. 🙂

Let’s try updating/flushing out your current time zone settings. Will you please head over to Settings > General (or [yoursite]/wp-admin/options-general.php) and change Timezone to a city in Eastern Time (like New York). Even if it’s already set to an Eastern Time, go ahead and hit “Save Changes” and let me know if that fixes the issue.

If it doesn’t fix it, would you be willing to send login credentials for me to go in and take a look? If you do, please mark your reply as private.

Thanks!
Geoff

[Geoff]

Hey nationalwestern,

Great question! You already know we have support for some ticketing solutions with add ons for Eventbrite, WooCommerce and others, but nothing yet specifically for TicketsWest. That would be an awesome idea to share on our UserVoice page, though. We check there often for new feature ideas that we can include in future releases.

One idea might be to add your own custom field to the Event post type that can be used to capture the TicketsWest URL for a specific event. There are a number of ways to go about this, but the Advanced Custom Fields plugin (not supported by us) can be pretty effective. From there, you should check out our Themer’s Guide for step-by-step instructions to customize the single-event.php file to display the data from that custom field.

Does that make sense? Will that work for you? Please let me know.

Cheers!
Geoff

[Geoff]

Thanks for sharing and your honesty, Margaret, I really appreciate No disrespect taken whatsoever.

We definitely try to support as many themes as possible and sometimes it comes down to how much the theme author is also willing to support the plugin. Sorry if that hasn’t come through on the UserVoice threads but, for what it’s worth, I’m really glad you’ve been adding your votes there because it is checked.

Barry is awesome. I know he’ll get to the bottom of the countdown clock. 🙂

I’m going to go ahead and close this thread, but please don’t hesitate to hit us back up here if something else pops up. We’re always happy to help!

Geoff

[Geoff]

Hey there, Jesse! Thanks for checking back in and sending a screenshot. That’s super helpful. 🙂

I was able to see the issue you’re referring to on your site and have a hunch it might be the result of a conflict with either the theme or another plugin. I do see you’ve noted that you have tried some troubleshooting steps (thanks for doing that!)–but just to be on the safe side and to cover all our bases, will you please read our guide on testing for conflicts and confirm you’ve run through all the steps? I’d really appreciate that!

The other times I have seen this sort of issue pop up is where another plugin or theme has modified the default timezone via PHP rather than in WordPress. Hopefully testing for conflicts will point us in the right direction.

Cheers!
Geoff

[Geoff]

Great work Margaret! I think we’re talking the same solution (main menu with submenu), so I’m glad it works and we’re on the same page. 🙂

Yes, the “All Events” link would still appear on the single event view. However, you can remove it by creating an override of the the single-event.php template. Check out our Themer’s Guide for step-by-step instructions on creating theme overrides.

The specific line of code you will be looking for is in Line 21 of the single-event.php template:

 <p>"> <?php _e( '« All Events', 'tribe-events-calendar' ) ?></p>

Beefing up our shortcodes is something we’re looking into, but hasn’t found its way into a release quite. I’d love it it you added your vote and voice for this feature on our UserVoice page. We check there often for ideas on new features.

Cheers!
Geoff

[Geoff]

 

Hi Margaret!

Unfortunately, we don’t currently support a way to display just a single category in the primary calendar view in the way you’re looking for. The closest it gets is by using the Filter Bar add on, but that’s not exactly what you’re looking for either.

Looking at your site, one thing you could do is add each category to the main menu under APK Events. You can do that in Appearance > Menus. Have you tried that?

Geoff

[Geoff]

Awesome! I’m so glad that did the trick. Thanks for confirming.

That’s definitely a bug on our end, but it looks like it will be fixed in the next release. Stay tuned. 🙂

I’m going to close this thread, but please feel free to open a new one if anything else pops up and we’d be happy to help.

Cheers!
Geoff

[Geoff]

Awesome, so glad that worked! Thanks for letting me know. I’m going to go ahead and close this thread out, but don’t hesitate to open a new one if you need anything else and we’d be happy to help.

Cheers!
Geoff

[Geoff]

Hi there!

Good question and thanks for getting in touch. Unfortunately, we don’t currently support a way to password-protect the entire calendar in the way you’re looking for. However, you are able to password-protect individual events by selecting the “Password Protected” options in the Visibility settings when editing a single event.

Here’s a screenshot of where that is located on the event editing screen.

Does that help answer your question? Please let me know.

Cheers!
Geoff

[Geoff]

Thanks for clarifying, Margaret! Yes, the best way to direct people to two different calendars is going to be linking them to the specific category.

So, for example, visitors can view all events using the primary URL for the event calendar:
http://www.apkcharities.org/events/

And they can view events for a specific category using the URL for that category, such as Supporting Events, in your case:
http://www.apkcharities.org/events/category/supporting-events/

Another route is to check out our Filter Bar add on. This allows visitors to filter the main calendar view by category. It’s not exactly the same as displaying two calendars, but is like displaying multiple calendars in a single view.

Let’s take a look at the countdown widget as well. Will you please open up a new thread for that one so it doesn’t get lost? We’ll take it from there. 🙂

Does that answer your original question? Please let me know and thanks again for clarifying!

Geoff

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