[Geoff]

Hey John,

Oh gosh, so sorry I missed that last part of your question! Yes, indeed, the Personal and Business level licenses are equal except for the number of sites you can register them to. Personal allows you to register a single site and Business allows up to three sites.

That means if you go with the three plugins I mentioned before, you total cost is $89 for the Personal license of Event Tickets Plus. The rest of the plugins are free. 🙂

Cheers!
Geoff

[Geoff]

Hi Karen,

Awesome, I’m glad that the license bump will help out!

I’m afraid I don’t have a timeframe for a fix but, if there’s any doubt on your end, your license is still good through March 2018 — that’s essentially a year away and if there is an issue with the licensing, the fix for it would roll out automatically and require no change on your part. 🙂

If you could share a screenshot of your scheduled imports screen and paste your system information as a private reply, I’d be happy to use those as references as we look into it.

Thanks,
Geoff

[Geoff]

Hi Alexis,

Thanks for getting in touch! I’m stoked to hear you’re considering our plugins for your project and I hope everything will work nicely together and be a good fit. 🙂

That certainly does look like a styling conflict. It’s tough for me to gauge what is causing the conflict — for example, whether it’s the way the theme styles tables or whether the way both the theme and our plugin uses datepickers is simply conflicting with one another.

If it’s the way the theme handles styles, then it’s likely that can be resolved or cleaned up with some CSS work.

What’s interesting to me is that your screenshot appear to be from the WordPress admin. The Events Calendar does not try to inject any styling in there on its own, so my hunch is that it is coming from the theme. In fact, you seemed to confirm that when you said everything appeared to work fine when the theme was replaced with the default Twenty Seventeen theme.

It might be worth reaching out to the theme author and ask where that additional styling might be coming from and whether it can be excluded on admin pages where it is not needed, like Events.

Sorry I don’t have a concrete solution for you here, but I hope this at least helps get the ball rolling in the right direction.

Cheers!
Geoff

[Geoff]

Right on! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help. 🙂

Cheers!
Geoff

[Geoff]

Hey Nancy and thanks for getting in touch!

We’d be happy to help — but I do want to note that our pre-sales forum is used to answer questions about purchasing our premium plugins.

If you’re looking for technical support, it would be awesome if you could post your question to our WordPress.org support forum.

Or, if you already have an active license for one of premium plugins, will you please log into your account and post your topic to our premium support forum instead?

In the meantime, it’s worth noting that you can delete an event by moving it to the Trash in the WordPress admin like you would any other WordPress post. Then, you can empty the Trash and the event will be permanently deleted. Google searches may take time to update on their end, but the event will indeed be gone at that point.

Thanks so much!
Geoff

[Geoff]

My pleasure! So glad to hear that did the trick and will work in the meantime. 🙂

I’ll go ahead and close this thread, but we’ll give you a heads up when an official patch rolls out so you have a heads up to update and remove the workaround.

Cheers and have a great day!

Geoff

[Geoff]

Howdy @Gary,

Looks like there’s some CSS conflict between the theme and our plugin that is causing that to hide on smaller screens.

Will you please try adding this to your style.css file or on the Appearance > Customize > Additional CSS screen:

.tribe-events-list-separator-year, .tribe-events-list .tribe-events-event-cost {
display: block !important;
}

Here’s a screenshot of the cost field appearing on small screens when I tested it out on your site.

Cheers!
Geoff

[Geoff]

Hi Gary,

Absolutely, that’s totally possible! I would suggest overriding the list/single-event.php template to make that happen. You can learn more about overriding calendar templates in our Themer’s Guide, but it basically boils down to this:

• Make a copy of the single-event.php template. It is located at wp-content/plugins/the-events-calendar/src/views/list/single-event.php
• Make a new folder in your theme called tribe-events
• Make a new folder in that one called list
• Drop your copied single-event.php file in that last folder

Now that the template is in your theme, you can modify it to suit your needs. In this case, change the “Find out more” text to the wording of your choice. That is located on Line 78 for me and looks like this:

`<a href=”<?php echo esc_url( tribe_get_event_link() ); ?>” class=”tribe-events-read-more” rel=”bookmark”><?php esc_html_e( ‘Find out more’, ‘the-events-calendar’ ) ?> &raquo;</a>`

Will this work for you? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hey John,

Thanks for getting in touch! That sounds like an awesome project. 🙂

Our plugins can certainly help with some of that lift. For example, I can recommend the following:

• The Events Calendar – This is our free core plugin that all of our other add-ons require. It allows you to create, update and manage events in WordPress in a calendar format, including the event list you referred to.
• Event Tickets – This is another free plugin that allows you to create free tickets (RSVPs) for the events on The Events Calendar. It’s also required for the next add-on.
• Event Tickets Plus – This add-on allows you to create paid tickets for your events and integrates with WooCommerce to accept payments. It also allows you to create registration forms for events, which was another thing you had mentioned.

The thing our plugins will not handle for you is QuickBooks integration. That would likely need to happen at the WooCommerce level, assuming that is what you will be using as the e-commerce engine to accept payments for tickets. In fact, there appears to be a WooCommerce extension available that can do that, though I have not tested it personally — still, it might be worth checking out.

You had also asked about support for our products. We definitely stand by our products and provide support for getting started, troubleshooting, bug fixes and using plugin features. Here’s a full explanation of our support promise that gives a much more thorough and clear idea of what you can expect. If you are looking for custom development support, then I would suggest checking out this list of freelancers who we would be happy to recommend for help on that level.

Does this help answer your question? Please let me know. 🙂

Cheers!
Geoff

[Geoff]

Hi Crystal and welcome to the forums!

Absolutely, I’m happy to help you swap your licenses. I’ve gone ahead and deactivated your license for Event Ticket Plus and exchanged it for a Events Calendar PRO license.

You can access the new license key by logging into your account on our site and navigating to My Account > License Keys. You will also be able to access a download of Events Calendar PRO by navigating to the Downloads screen from there.

Let me know if you have any issues accessing your new license key and I’d be happy to help.

Cheers!
Geoff

[Geoff]

Hi @Rasmus,

Oh shoot, so sorry this issue is affecting you. It is indeed a bug that we are aware of and we have a ticket for us to address it in an upcoming release. While I don’t have an exact timeframe for when it will be released, I have indeed added this thread to the ticket so we can follow up with you when it ships.

In the meantime, there is a workaround available. Try pasting this into your theme’s function.php file:

https://gist.github.com/geoffgraham/1876be2c558518b17f7339c0b829ef79

That should force the timepicker to use a 24-hour format. Here’s a screenshot of the Community Events submission form when I use that.

Sorry again for the trouble but I hope this helps in the meantime. 🙂

Cheers!
Geoff

[Geoff]

Phew! I’m so glad to hear everything is working smoothly and I appreciate you following up to let us know. Definitely keep us posted if any other questions come up and we’d be happy to help. 🙂

Cheers and have a great day!

Geoff

[Geoff]

Hi Karen,

I talked it over with our team and we decided to bump you up to the next license level for you as a one-time courtesy. You should now have 200 scheduled imports instead of 100, so that should give you more room to import more events.

I sure hope this helps! Thanks for your patience while I looked into this a little more.

Geoff

[Geoff]

Hi Karen,

My apologies if I’ve somehow misunderstood your question or perhaps not clearly explained things. I’m reviewing this a little more with our team and will see if I can give you a more complete answer or solution. I’ll keep this thread in “Waiting on us” status and will be sure to get back to you.

Cheers and have a good night!

Geoff

[Geoff]

Hi Karen,

Great question. Yes, we count the number of scheduled imports against your licensed limit rather than the imported number of events.

In other words, you might have one scheduled import that imports 1,000 events and that only counts as a single scheduled import, leaving you with 99 more.

If you ever find yourself using all of your scheduled imports, then you can certainly do a manual import instead. That does not count against your limit.

Does this help clarify things a bit? Please let me know. 🙂

Cheers!
Geoff

[Author]

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