Purchased Wrong Product – Can I Swap?

[Crystal Buehler]

I purchased the Events Ticket Plus three days ago but actually need the Events Calendar Pro. I have not downloaded or used the keys for the Events Ticket Plus yet. Is it possible to swap and get what I actually need instead?

[Geoff]

Hi Crystal and welcome to the forums!

Absolutely, I’m happy to help you swap your licenses. I’ve gone ahead and deactivated your license for Event Ticket Plus and exchanged it for a Events Calendar PRO license.

You can access the new license key by logging into your account on our site and navigating to My Account > License Keys. You will also be able to access a download of Events Calendar PRO by navigating to the Downloads screen from there.

Let me know if you have any issues accessing your new license key and I’d be happy to help.

Cheers!
Geoff

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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